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    eDreams

eDreams

Corporate Values

Overview

eDreams has a rating of 4.0 stars from 9,233 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 78.3%
Positive
2,447
Neutral
250
Negative
430
View ratings trends
516
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Business's Favorite Review

“Above and beyond”

Femi F.
6/10/23

I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc

Date of experience: 6/10/23
See full review
Top Positive Review

“Barbados here I come”

David G.
7/8/23

Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking

Date of experience: 7/8/23
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Reviews (9,233)

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Reviews that mention popular keywords

customer service (594) credit card (162) return flight (121) booking process (113) booking experience (58) booking confirmation (81) book flights (189) time booking (38)
Thumbnail of user florianp12
GB
1 review
0 helpful votes
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October 18th, 2019

Votre réservation a échoué

Nous vous prions de bien vouloir nous excuser pour la gêne occasionnée. Ne vous inquiétez pas, votre compte bancaire n'a pas été débité et si une pré-autorisation avait était demandée, elle a était annulée.

Veuillez noter que certaines banques mettent plus de temps à traiter une préautorisation. Vous pouvez, si besoin, utiliser cet e-mail comme preuve auprès de votre banque pour que les fonds soient immédiatement débloqués.

Cela se passe de commentaire...

Date of experience: October 18, 2019

Thumbnail of user marcof124
Canada
1 review
0 helpful votes
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March 31st, 2022

Pessimi. Acquistato un biglietto flessibile ( 200€ in più) per ottenere un rimborso in caso di modifica o cancellazione del mio volo. Richiesta fatta la loro risposta è stata non è possibile ottenere il rimborso da questa compagnia. Inoltre, Non si riesce a contattare un operatore reale per chiarire. Pessimi.

Service
Value
Shipping
Returns
Quality

Date of experience: March 31, 2022

Thumbnail of user aleksab3
Serbia
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

Hjchdhfmdkjdhdgdhdhdhdhdhehhdhdgdgdvshdhdhdjsksgsshshhshshs

Date of experience: August 28, 2024

Thumbnail of user abdelr3
Canada
1 review
0 helpful votes
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June 15th, 2021

Je viens d'acheter mes billets de Montreal a Casablanca. J'ai payé la totalité de prix. J'ai attendu 24 H et aucune billet n'etait livré. En contactant le service a la clientèle, ils m'ont informé que le prix est augmenté et on ne peut rien faire pour toi. Ils m'ont fait perdre un excellent deal.

Date of experience: June 15, 2021

Thumbnail of user valentinac100
Spain
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

.mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm

Date of experience: July 1, 2024

Thumbnail of user tarmok2
Estonia
1 review
0 helpful votes
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November 21st, 2023
Verified purchase

Ma soovin kinnitust broneeringutele Tallinn- München 28.-29.11.2023 reisijatele
Tarmo Kajandi
Allar Kajandi
Martin Kajandi
Millegipärast on Tarmo kontol Allari nimi ja ma ei leia kõiki broneeringuid.
Supportiga ei saa ühendust, sest booking ID *******0834 olevat invalid

Reason I chose this business:

Arvasin, et on lihtne reisi planeerida

Date of experience: November 14, 2023

Thumbnail of user johnt4820
John T. – eDreams Rep

Dear Tarmo,

I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.

Regarding your query, please check your email (and spam folder) as we opened a case with further information.

Sincerely,

Customer Service

Thumbnail of user abubakers4
New York
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

Na. *********************666*******666**************666

Date of experience: August 26, 2024

Thumbnail of user ivnt1
Mexico
1 review
0 helpful votes
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October 21st, 2022

Reservé en el septiembre del 2019, me cancelan mi vuelo en junio del 2020, meto mi solicitud de reembolso, tras muchos meses de desagaste, me dicen que recibí mi dinero el 20 de mayo del 2022. Cuando no he recibido nada. Muy mal servicio: mi reserva es: *******141

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 21, 2022

Thumbnail of user cristianb70
Italy
1 review
0 helpful votes
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October 23rd, 2022

La peggior compagnia per acquistare biglietti perchè sono ti truffano, Sono 2 anni e 1 mese che aspetto 600 euro di rimborso per un biglietto comprato nel lontano 10, Gennaio 2020 e che loro stessi anno annullato e mai rimborsato ho fatto la richiesta di rimborso il 13 Luglio 2020, sono 2 anni che aspetto questo rimborso ma il peggio e che sono 2 anni che telefono e mando mail e la risposta e sempre la stessa ti contatteranno i nostri superiori entro 3 giorni e mai nessuno mi chiama, oppure riceverai il rimborso entro 30 giorni e poi niente.
Sono dei truffatori.
Cristian Buzzelli

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality

Date of experience: September 23, 2022

Thumbnail of user nebbacher
France
1 review
0 helpful votes
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February 14th, 2024
Verified purchase

Bonjour j ai utilisé eDreams comme moteur de recherche pour trouver un billet d avion à prix modéré et très satisfait du résultat. Je recommande. Merci

Date of experience: February 14, 2024

Thumbnail of user nargest
Italy
1 review
0 helpful votes
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September 15th, 2021

Ho comprato dei biglietti andata / ritorno Milano Malpensa – Copenhagen, siamo andati all'aeroporto di Kastrup per tempo il giorno del ritorno, il desk di Lufthansa ci ha detto che il volo, che doveva essere come da biglietti alle ore 19:30, in realta' era partito alle 7:30 della mattina. I biglietti eDreams erano sbagliati.
Ho contattato il servizio clienti eDremas in aereporto, mi hanno detto che avrei dovuto acquistare dei nuovi biglietti e dopo richiedere il rimborso seguendo un link da una mail, quindi per tornare in Italia, sempre attraverso eDreams ho dovuto acquistare due nuovi biglietti all'ultimo momento e così ho pagato doppio.
Ho chiamato tante volte, il link della mail non va e gli operatori non sanno aiutarmi e già passato un mese e non mi hanno rimborsato nulla.

Service
Value
Shipping
Returns
Quality

Date of experience: September 15, 2021

Thumbnail of user yenyg
Malta
1 review
0 helpful votes
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October 15th, 2022

Compré un pasaje Malta Alicante y tenía escalas, la primera cancela la aerolínea y se pierde todo el viaje, hay que comprar de nuevo y no responde la agencia ni para buscar uno nuevo ni para reembolsar el dinero, mejor comprar con aerolínea directo

Service
Value
Shipping
Returns
Quality

Date of experience: September 15, 2022

Thumbnail of user alinac62
Poland
1 review
0 helpful votes
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September 26th, 2022
Verified purchase

Przygoda z eDreams - to superprzygoda i wspaniale doświadczenie, rezerwacja w tej firmie to marzenie! Szybko, sprawnie, miło, uprzejmie i co najwazniejsze z oczekiwanym rezultatem. Znalazłam, kupiłam zgodnie z oczekiwaniami i marzeniami - mogloby byc tylko taniej ;)

Reason I chose this business:

Słyszałam od znajomych, że spełniaja marzenia, solidnie, uczciwie i bez zbędnych niepotrzebnych dokumentów i są przyjażni klientowi - turyście. I tak jest :).

Date of experience: September 26, 2022

Thumbnail of user cristiang84
VE
1 review
0 helpful votes
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October 4th, 2022
Verified purchase

La reservación del vuelo fue ágil y eficaz, con una buena conexión a internet es muy fácil usar la aplicación y obtener los pasajes de avión necesarios con un método de búsqueda actualizado y eficiente

Reason I chose this business:

Sugerencia de amistades

Date of experience: October 4, 2022

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Hola Cristian G,

Solo queremos darte las gracias por escribir esta reseña. ¡Este tipo de comentarios nos ayudan muchísimo!

Estamos muy agradecidos de tener clientes como tú y esperamos que continúes con nosotros muchos años.

Atentamente,
Atención al Cliente

Thumbnail of user sofiam140
Argentina
1 review
0 helpful votes
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February 21st, 2022

Lo stesso giorno in cui ho acquistato il biglietto ho fatto la cancellazione e richiesta di rimborso. Di tutte le volte (innumerevoli)che mi sono comunicata per richiedere il rimborso, le loro risposte sono state diverse, non c'è stata una sola volta che ha coinciso nel discorso. Senza darmi qualcuna soluzione o risposta concreta. Alla fine mi hanno detto che la compagnia aerea doveva darmi il rimborso(la compagnia nego che sia una loro responsabilità da quando l'ho acquistato tramite eDreams) alla fine mi hanno detto che avevano già richiesto alla compagnia aerea e che non avevano ancora ricevuto una risposta. La compagnia Iberia ha negato di aver ricevuto una richiesta di rimborso da parte di eDreams. E ancora continuano a non darmi nessuna risposta e meno soldi.

Date of experience: February 21, 2022

Thumbnail of user karenf1957
Spain
1 review
0 helpful votes
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August 12th, 2022
Verified purchase

1. Tenia incluida maleta de bodega de Caracas a Sto. Domingo pero no de Sto. Domingo a Madrid.
2. Antes de comprar decia: Maletas Facturadas. Pero no decia que era solo en una parte del viaje.
3. La escala en Rep. Dominicana te pide entrar y salir del País. Hay que sellar pasaporte (eso lo deben decir ANTES de comprar el boleto).
4. En Rep. Dominicana hay que llenar un E-Ticket de entrada y salida del país, tuve que hacerlo en el aeropuerto y me atraso ese tramite. Y no recibí ningun e-mail que explicara eso, solo los requisitos de visa y restricciones por COVID.
5. Me gusto la elección de la aerolínea, te envian e-mail de notificación para saber cual es la puerta de embarque y hace mucho más fácil y rápido el viaje.
6. Edreams te permite comparar diferentes escalas, vuelos, precios y fecha, la app es muy útil.

Reason I chose this business:

Porque conseguí el vuelo sin tantas escalas, menos horas de vuelo y más económico por ser temporada alta.

Date of experience: July 13, 2022

Thumbnail of user user9312
Ireland
1 review
0 helpful votes
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March 25th, 2024
Verified purchase

😎😎😎😎😎😎😎🥸😎😎🥸🥸🥸🥸🥸😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎хорошо хорошо хорошего вечера вам до свидания я вас ценнггуццнисчртьсврьтмалд

Reason I chose this business:

Нравится

Date of experience: March 15, 2024

Thumbnail of user barbarab4806
California
1 review
0 helpful votes
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August 23rd, 2024
Verified purchase

Okhdjuduñnjkkkkkkkkjjjjjjhjjhhhhhhhhhhhhhhhjjjjjjjjj

Date of experience: August 13, 2024

Thumbnail of user elinec
Netherlands
1 review
0 helpful votes
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January 26th, 2022

EDreams is het meest waardeloze bedrijf dat ik ken!

Recentelijk kocht ik vliegtickets voor mijzelf en mijn partner. Ik ontving een e-mail dat mijn boeking moest worden 'beoordeeld', mijn vriend ontving geen enkele mail of andere info. Mijn boeking werd geannuleerd vanwege 'card details'. Ik nam contact op via de chat: "Nee mevrouw, u kunt beter met creditcard betalen." iDEALbetalingen worden dus niet geaccepteerd, waarom biedt eDreams dan deze mogelijkheid?! De boeking van mijn partner zou ook geannuleerd worden. Van een refund was echter nooit sprake: "De betreffende boeking was namelijk nooit gemaakt en hierom schreef eDreams dan ook niets van mijn rekening af."

Ik word van het kastje naar de muur gestuurd. Zo nam ik contact op met de bank, Adyen, iDEAL en het zielige eDreams zelf. Chat, mail, telefoon: bij eDreams werkt niets.

BLIJF VER WEG VAN EDREAMS!

Tip for consumers:
NEVER BOOK WITH THEM

Products used:
Nothing, everything is $#*!

Date of experience: December 27, 2021

Thumbnail of user mariab601
Rhode Island
1 review
1 helpful vote
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March 18th, 2020

Yo soy de Colombia y compre un paquete con Edreams y debido a todo lo del corona virus no pudimos viajar en resumidas cuentas cuando fui a llamar a cancelar no tienen ningun servicio en espańol y después de esperar dos horas me contesto una persona de hindia, que no tiene ni la más remota idea de lo que yo estoy diciendo y no tienen ninguna persona que me pueda ayudar en espańol. Y no cabe mencionar que trate de hacerlo por al página de internet y tampoco me es posible de hacerlo. Mejor dicho. Ni por teléfono ni por internet!
Pésimo el servicio, si usted es hispano no cometa el error de comprar nada con Edreams.com

Date of experience: March 18, 2020

Thumbnail of user dariaa31
Romania
1 review
0 helpful votes
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October 13th, 2022
Verified purchase

It s ok, nu o i tuoi occhi e ok no se si è mai capitato che mi ai fatto un po' è la cosa che non si sa che è successo qualcosa che mi ai fatto un po' è la mia migliore di tutti i suoi capelli rossi non si è mai troppo vecchi e ti voto la tua voce mi ai ah euebdn

Date of experience: October 13, 2022

Thumbnail of user basheera13
Jordan
1 review
0 helpful votes
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March 21st, 2024
Verified purchase

لقد حجزت واخترت مقعد في المقاعد الاماميه ولا أعلم ما الذي حدث عند صعودي للطائرة حصلت على مقعد ضيق
سأكرر الحجز مع دريم

Reason I chose this business:

سمعت عنها من العديد من اصدقأئي

Date of experience: March 11, 2024

Thumbnail of user johnt4820
John T. – eDreams Rep

Dear Basheer,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,

John
Customer Care Team

Thumbnail of user mariaf1675
Spain
1 review
0 helpful votes
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October 1st, 2023
Verified purchase

Cuando eliges eDreams sabes lo que eliges.
Mucho anuncio, intento de venderte más cosas y mucho lío para conseguir el propósito.

No me gustó que me "obligasen" a hacerme premium, y no me gustó los mensajes constantes para tratarme de vender más cosas.

Reason I chose this business:

Porque es donde estaba la oferta de vuelo

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 1, 2023

Thumbnail of user marcelag47
Argentina
1 review
0 helpful votes
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March 15th, 2023
Verified purchase

Estimados,

Por un problema familiar tuvimos que cambiar el viaje de Praga a Dubrovnik del 2 de junio al 4 de junio. Procedimos a cancelar el pasajes (3 pasajes) del 2 de junio y sacamos el del 4 de junio. Sin embargo aún no han devuelto el dinero del viaje cancelado. Espero sus comentarios

Gracias

Date of experience: March 15, 2023

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Marcela G.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user roumanyt
Italy
1 review
0 helpful votes
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July 15th, 2023
Verified purchase

انا حجزت تذكره ذهاب من ميلانو ايطاليا الي القاهره في مصر علي طيران العربيه يوم ١٣ اغسطس والعوده من القاهره لميلانو علي مصر الطيران يوم ١٥ سبتمبر بتكلفه ٥٥٣،٧٤ وانتم قمتوا بخصم مبلغ من الكارته٦٤٨،٣١ زياده عن مبلغ التذكره ليه انتم غير صادقين وانا أرغب في رجوع الفرق الى حسابي اما هبلغ الشرطه وهعمل محضر

Date of experience: June 15, 2023

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From the business

HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.

Business History

eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.

Company Representative

Thumbnail of user colins266
Colin S.
Typically responds within 4 days

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