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eDreams has a rating of 4.0 stars from 9,481 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I tried eDreams before and this time the reservation was according to my needs specially the price and follow up.
Date of experience: October 13, 2024
Está bien todo funciona bien pero prime prácticamente es estafa porque aunque compro por eDreams porque es más rápido y práctico, siempre veo los precios en las páginas de las aereolineas y el precio es prácticamente el mismo con diferencias minimas
Rápido y práctico al momento de la compra
Date of experience: November 22, 2024
Service is good.shame about sneaky way I was signed up for this subscription,without realising I was doing so!
I didn't choose.i was signed up for a year without realising it is a subscription service
Date of experience: October 14, 2024
Good flights but the website is confusing - offering so many add on options I don't want. The advertised price is not the real price. Everything costs a little bit more, e.g. suddenly being told I have to pay another £7 something each unless I sign up for Prime. So I did, because it said it was possible to cancel it online. That is a lie - it is NOT. There is no option to do that, you have to call a number.
Cheap - that's the only reason.
Date of experience: September 4, 2024
It was easy and cheaper to book all service as well except on the long waiting of confirmation of the booking after it was paid right away, nevertheless it was all good.
Date of experience: September 26, 2024
Dear Alea,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Quick and check the way to book a flight online. I booked a trip from Paris to Hungary, and it was very convenient..
Date of experience: October 13, 2024
The advisor was very professional and attentive. She is knowledgeable in her work and guided me through the process of booking my ticket. She thoroughly explained all the types of insurance and coverage that come with my ticket, including the premium and different insurance options. Unfortunately, I had a very bad experience for 48 hours.
Date of experience: September 3, 2024
Edreams offers great flight prices which virtually double when essential add ons like baggage and seating is done. I'd give any other airline the same review, as they are all doing it and it is a scam.
Too bad!
Comparatively low prices
Date of experience: August 28, 2024
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Good experience, good web site, however i managed to not book a bag for my return flight, when trying to add a bag i have been told i can only do this when i check in, this is fine but has left me concerened that i will have a problem returning home.
Mr S Gollop
Best availabilty
Date of experience: September 10, 2024
I didn't like the way I was informed about applied discount on the end of the booking procedure, just before payment.
Best price of the flight
Date of experience: October 13, 2024
It took too long to be confirmed. I kept on worrying because the status was saying that it takes a few minutes but it did end up taking hours
Date of experience: October 3, 2024
Dear Emmanuel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
הזמנתי כרטיס וקיבלתי כרטיס עם טיסה חזור שעתיים יותר מאוחר ממה שרציתי וכאשר ניסיתי לתקן זאת לא הצלחתי
כי הם הציעו כרטיסים זולים ושירות שהיה נראה טוב
Date of experience: January 2, 2025
Dear Avraham,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I can't tell what bag to bring on where I don't have to pay any more money. Just so happen I am traveling with one personal bag - nap sack. I hope I don't get charged.
Also, I thought I was booking a flight for about $56 and got charged $100. I don't know why. I can't see the breakdown.
It was the only flight that took me from Fort Lauderdale to Dallas and back on the same day.
Date of experience: September 2, 2024
Dear Patrick,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The site easy to use. I found and booked flights at a good price. Confirmation of booking was quick, but I am yet to travel so cannot be sure yet that everything will work out as planned.
Only negative so far is a fair few follow up emails and offers etc.
I recalled the name when it came up on my web search
Date of experience: August 27, 2024
E-dreams is reliable, yes the flights search was easy, though after I have to wait for upto about 12 hours for confirmation, ooh!
At last it was confirmed.
Well,it was just a trier.
Date of experience: September 15, 2024
One flight in the middle of my trip was cancelled, no reason was given. Just an email saying a refund for that flight was being transferred. I looked for flights that worked fith the last flight home that was not cancelled. I couldn't find any eDreams. After spending half a day I was able to find a flight that worked and booked the flight. I was told that the problem was with my bank payment. However, the bank payment was for the whole trip. If the payment wasn't good, then none of the flights would have been booked. Excuse doesn't make sense. Also the returned money was less than the cost of the new ticket.
Seem good when I read the benefits.
Date of experience: September 17, 2024
Dear James,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Nice tool to use, I would recommend it to others i.e. Friends, family
Date of experience: October 30, 2024
Not at all happy. Too many different customer service people who don't know what's going on
Price. I thought I was getting a good deal until I discovered was in use
Date of experience: October 31, 2024
Dear Heather,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Recently booked a trip to South Africa through eDreams and was pleasantly surprised by the affordability and quality of the experience. The booking process was smooth and efficient.
Affordability!
Date of experience: September 23, 2024
I didn't travel yet I am preparing for my first holiday with a dreams it looks a fantastic sight hopefully everything goes well
I was looking between other apps and I find this one which have visible price for me that's why I booked with a dreams
Date of experience: October 6, 2024
Love every minute of it very easy very fast will recommend this to everyone I know thanks for everything
A friend told me about it
Date of experience: October 2, 2024
We appreciated the price of the flights and telephone assistance.
It just came up when we went to the Tarom website.
Date of experience: October 30, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Kate,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care