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eDreams has a rating of 4.0 stars from 9,226 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Muito fácil de usar, consegui achar rapidamente as passagens que eu procurava e foi bem fácil de concluir a compra também.
Date of experience: August 21, 2023
Se quedan tu dinero y o vas a jucio o no te resuelven nada, empresa de poco fiar, mala y lamentable.
Date of experience: September 7, 2020
Solo falta poder pedir la silla de ruedas
Mis piernas no me dan para largos trayectos
Muchas gracias seguiré usando a Dreams para mis futuros viajes
Por el precio
Date of experience: March 2, 2023
Dear Mita K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Время до покупки билетов:вылет 6:45 посадка 10:25. После покупки 18:45 - 22:25 Я покупал как утренний рейс. А получил вечерний!
Date of experience: November 17, 2023
Dear Ihor,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Dobre som spokojná, cena je celkom pristupna aj keď by som čakala nižšiu cenu ked som staly zakaznik
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 17, 2023
Dear Silvester,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Saludos, particularmente fue muy facil adquirir los pasajes, los precios excelentes, la pagina super sencilla de manejar. Experiencia muy Positiva.
Por la mejores opciones que ofrece.
Date of experience: June 14, 2023
Por problemas personales no pude viajar y para no perder mi vuelo me dieron la oportunidad de elegir mi viaje dentro de un año
Porque es muy recomendable y mi familia la usa muxo
Date of experience: October 28, 2022
Dear Daniel M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Me obliga a dar una opinión de mi viaje pero realmente pues no e viajado aún pero si no hago esto no me deja confirmar la reserva
Pues básicamente la escogí por el motivo que todo el mundo elige lo más barato
Date of experience: November 17, 2022
Hola Fernando A,
Solo queremos darte las gracias por escribir esta reseña. ¡Este tipo de comentarios nos ayudan muchísimo!
Estamos muy agradecidos de tener clientes como tú y esperamos que continúes con nosotros muchos años.
Atentamente,
Atención al Cliente
De momento todo bien con la reserva, espero llegar hasta el momento del check in y que todo salga bien
Date of experience: October 3, 2023
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Muy buena solo que todo es en inglés y es un poco confuso para los que solo hablamos español del resto bien
Date of experience: March 23, 2023
Dear Frank V.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Excelente experiencia la compra que he tenido con esta pagina la uso hace varios años y no he tenido inconvenientes hasta ahora
Date of experience: October 6, 2022
Dear Ricardo B,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Fue fácil,barato y muy rápido, es la primera vez que compro en esta app y la verdad es que lo volvería a hacer.
Recomendación de skycanner.
Date of experience: August 27, 2023
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Gracias fueron muy Buenos servicio y eficiente Con su trabajo de reservacion en la linea aerea y precios en su tickets..
Recomendado por mi sobrina
Date of experience: April 24, 2023
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Buenisimo el precio que consegui y la posibilidad de cancelacion gratuita y poder pagarlo en el hostel!
Date of experience: June 15, 2022
Site ergonomique mais le prix apparaissant sur le site est ensuite augmenté des suppléments par siege
Date of experience: March 19, 2023
Dear Hug S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Tutto ok intuitivo e veloce nessun problema riscontrato nel primo viaggio effettuato lo scorso marzo
Date of experience: September 16, 2023
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Muy buena pagina recomendable, rapida en el momento de pago y información del itinerario en el momento muy dispuestos
Date of experience: July 7, 2022
Sin comentarios por el momento,asta que agá el viaje les tendré comentarios por el momento no puedo darles mi opinión
Porq mi cuñada y hermana an comprado sus boletos d viaje en esa app
Date of experience: June 10, 2023
Ya me llegó la confirmación de mi reserva, pero sigo esperando la confirmación de la línea aérea, y la emisión de los tickets.
Porque me han hablando bien del servicio que ofrecen
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 15, 2023
Очень здорово! Буду в дальнейшем использовать услугами этой компании и рекомендую это всем путешествиникам. Огромное спасибо.
Совершено потрясающее отношение к заказчику авиабилета.
Date of experience: August 7, 2023
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Cobraron mi boleto no me mandaron confirmación no me mandaron reservación no me respondieron con nada
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 24, 2023
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team