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    eDreams

eDreams

Corporate Values

Overview

eDreams has a rating of 4.0 stars from 9,216 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 78.2%
Positive
2,442
Neutral
250
Negative
432
View ratings trends
516
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How would you rate eDreams?
Business's Favorite Review

“Above and beyond”

Femi F.
6/10/23

I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc

Date of experience: 6/10/23
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Top Positive Review

“Barbados here I come”

David G.
7/8/23

Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking

Date of experience: 7/8/23
See positive reviews

Reviews (9,216)

Rating

Timeframe

Locations

Other

Reviews that mention popular keywords

customer service (594) credit card (162) return flight (121) booking process (113) booking experience (58) booking confirmation (81) book flights (189) time booking (38)
Thumbnail of user analiaa2
Uruguay
1 review
0 helpful votes
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March 9th, 2023
Verified purchase

Reserva Confirmada
No entiendo en qué momento recibo los pasajes

Date of experience: March 9, 2023

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Analia A.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user diegor164
Puerto Rico
1 review
0 helpful votes
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February 9th, 2023
Verified purchase

Conseguí la información por internet y eran más económicas que las demás.

Reason I chose this business:

Las ofertas fueron fabulosas.

Date of experience: February 9, 2023

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Diego R,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user fernandog216
Argentina
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

Conforme del servicio que me brindó la empresa aerea

Date of experience: August 16, 2022

Thumbnail of user natanm17
Portugal
1 review
0 helpful votes
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July 29th, 2022
Verified purchase

Amazing amazing amazing. Amazing amazing amazing man so awesome

Date of experience: July 29, 2022

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Natan M.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user brandong641
Mexico
1 review
0 helpful votes
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June 11th, 2023
Verified purchase

Excelente, buena atención a los clientes para resolver duda o problemas

Date of experience: June 11, 2023

Thumbnail of user atlantal15
Arkansas
1 review
0 helpful votes
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January 16th, 2023
Verified purchase

N/a………………………………………………………………………………………………………………………..

Reason I chose this business:

Requested by a friend

Date of experience: January 16, 2023

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Atlanta L,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user nancym3018
Virginia
1 review
0 helpful votes
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August 20th, 2022
Verified purchase

Fue un proceso rápido y sencillo, la información clara

Reason I chose this business:

Lo encontré en la web

Date of experience: August 20, 2022

Thumbnail of user juanl418
Texas
2 reviews
0 helpful votes
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July 12th, 2022
Verified purchase

Muy satisfactoria, todo bien organizado y rápida asistencia en la reservación del vuelo

Reason I chose this business:

Because is good service

Date of experience: July 12, 2022

Thumbnail of user walidm31
Germany
1 review
0 helpful votes
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July 13th, 2022
Verified purchase

أنا اشكركم جدا علي قيامكم بهذه الرحله ونريد منكم المزيد دائما

Reason I chose this business:

لأنكم أفضل

Date of experience: July 13, 2022

Thumbnail of user andersong41
Luxembourg
1 review
0 helpful votes
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March 11th, 2023
Verified purchase

Très facile à réserver avec edreams, il y a des bonnes offres

Reason I chose this business:

Pour la facilité et les offres. Pour le support

Date of experience: March 11, 2023

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Anderson G.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user wilmers27
Chile
1 review
0 helpful votes
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September 23rd, 2022
Verified purchase

Todo super bien, un poco complicado porque no se leer en ingles

Reason I chose this business:

Me la reomendo un amigo

Date of experience: September 23, 2022

Thumbnail of user athmanei
GB
1 review
0 helpful votes
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January 27th, 2023
Verified purchase

Mi experiencia ha esta bien Gracias por hacerlo fácil

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: December 28, 2022

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Athmane I.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service"

Thumbnail of user trulsw
Norway
1 review
0 helpful votes
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July 14th, 2022
Verified purchase

Rask og effektiv hjemmeside for bestilling av reise.

Date of experience: July 14, 2022

Thumbnail of user rodrigot29
Uruguay
1 review
0 helpful votes
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November 14th, 2022
Verified purchase

Estuvo bien, demoró un poco más de lo debido en llegar la confirmación.

Date of experience: November 14, 2022

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Hola Rodrigo T,

Solo queremos darte las gracias por escribir esta reseña. ¡Este tipo de comentarios nos ayudan muchísimo!

Estamos muy agradecidos de tener clientes como tú y esperamos que continúes con nosotros muchos años.

Atentamente,
Atención al Cliente

Thumbnail of user gabrielap122
Spain
1 review
0 helpful votes
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September 26th, 2022
Verified purchase

Fácil de usar y compra rápida. Seguro que repetiré.

Date of experience: September 26, 2022

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Hola Gabriela P,

Solo queremos darte las gracias por escribir esta reseña. ¡Este tipo de comentarios nos ayudan muchísimo!

Estamos muy agradecidos de tener clientes como tú y esperamos que continúes con nosotros muchos años.

Atentamente,
Atención al Cliente

Thumbnail of user karolayh1
Costa Rica
1 review
0 helpful votes
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March 22nd, 2023
Verified purchase

La experiencia fue buena se logró comprar el boleto de avion

Reason I chose this business:

Por recomendacion

Date of experience: March 22, 2023

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Karolay H.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user baldevp4
California
1 review
0 helpful votes
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September 29th, 2022
Verified purchase

N/Assassin aaaaas aaaaasaaaa aaaaasaa aaaaassssssssss aaaaasasss aaaaasas sassssssssssssszzsss

Date of experience: September 29, 2022

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Baldev P,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user beniamink1
Israel
1 review
0 helpful votes
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September 26th, 2022
Verified purchase

Первый опыт удался на 80 процентов, забыл заказать места на обратный рейс

Reason I chose this business:

Случайно

Date of experience: September 26, 2022

Thumbnail of user dilrubaa
Turkey
1 review
0 helpful votes
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December 21st, 2022
Verified purchase

Bilgilendirme Yetersiz. Sayfa oldukça karışık ve alanlara oluşmakta sorun yaşıyoruz.

Date of experience: November 21, 2022

Thumbnail of user lorianaa
Japan
1 review
0 helpful votes
  • Send Message
September 23rd, 2022
Verified purchase

サービスはとっても早いです!スタッフのみんなさんどうもありがとうございますまた今度よろしくお願いします

Reason I chose this business:

Because they have a cheap fair always

Date of experience: August 24, 2022

Thumbnail of user reutc
Israel
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

מחיר טוב ומשתלם, מרוצה מאוד.
רק חיסרון שלא ניתן לעשות צק אין מראש

Date of experience: August 4, 2022

Thumbnail of user edithb155
Colombia
1 review
0 helpful votes
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March 24th, 2023
Verified purchase

Hasta el minero ha sido buena estoy pendiente te de registrar sillas y maletas no se donde

Date of experience: March 24, 2023

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Edith B.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user viktorh16
Ukraine
1 review
0 helpful votes
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March 23rd, 2023
Verified purchase

Дуже довго робилось підтвердження замовлення, зазвичай це робиться набагато швидше

Reason I chose this business:

Цінова пропозиція була найкращою

Date of experience: March 23, 2023

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Viktor H.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user caros15
Pennsylvania
1 review
0 helpful votes
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March 21st, 2023
Verified purchase

Muy buena, hasta el momento nada malo que decir de ellos y su servicio

Date of experience: March 21, 2023

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Caro S.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user holvert
Louisiana
1 review
0 helpful votes
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December 22nd, 2022
Verified purchase

Muy buena experiencia es un buen servicio y fácil de hacer

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 22, 2022

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From the business

HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.

Business History

eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.

Company Representative

Thumbnail of user colins266
Colin S.
Typically responds within 4 days

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