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eDreams has a rating of 4.0 stars from 9,205 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
I am outraged by the way I was treated. After mistakenly signing up for a membership, I realized the mistake the same day I was charged. I immediately contacted them multiple times, yet they outright refused to issue a refund. Despite my persistent efforts, they did nothing. They shamelessly took my money—money from a student who never wanted to be a member in the first place. They essentially trapped me in the membership just to hold onto my money. If you're thinking about using their service, think again. This is not just poor service—it's outright theft. Stay away; it's a complete scam!"
Products used:
Purchase of a flight ticket
Date of experience: September 5, 2024
A few days back I had to book a ticket to UK from Germany but it proved to be nightmare for me. Absolute customer rip off. I booked a ticket and paid the amount straight away but two weeks after edreams again took £89.99 from my account without informing me of any such charges. Phoned customer service thrice and they told me that they took that money for membership which I didn't even opt for. After heated conversation they assured me a refund of £45 which still I didn't receive but for the other £45 they shamelessly denied returning. What a scam.
Date of experience: November 14, 2024
Dear Aisha,
Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.
Please contact us at your earliest convenience with the following:
Your booking ID (included in your confirmation email)
The email address used to purchase your booking (if different from the address you're using to contact us)
A full description of your situation and/or request
Once we have received these, we will gladly help you and answer any questions you may have.
Sincerely,
John
Customer Care Team
Warning ‼ this is a scammer ticketing platform ‼ don't be attracted by their low price, it's only a beginning of the nightmare ‼
I successfully bought an air ticket and everything seemed settled. After a month they used my credit card details and charge me the second time without my knowledge. I immediately reported to my credit card company to terminate the card and put this amount in dispute.
Date of experience: September 1, 2024
Most of the goods are pay services only, including confirmation of booking by email, alerts of flight, calling customer service line without delay, etc which should be very basic and necessary to customers.
Lower air fare price and rating. But then finding too many chargeable basic services which put me off.
Date of experience: November 13, 2024
Dear Joey,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
This is my first time in this platform' but I had a very good experience, & it's reliable, the only problem that make me' delayed is they were not openly show, how many kg from each luggage are allocated to you" which can help you" easily to decide, whether you will go for the ticket or not! Like any other platforms, but definitely would come back to buy again, if I get what I want at check-in counter,
Very easy to access all necessary field, and it's popularity among others.
Date of experience: October 8, 2024
Regrettable as the entire process ended up very confusing and haphazard, unclear and confirmation a headache. Support was also nightmarish. Clarification was difficult. In fact it is best not talking about my experience and just hope everything goes well.
I thought it would be a dream experience
Date of experience: November 30, 2024
Dear Raymond,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
This recent booking is the third time this year I have used eDreams to book my flights. I stumbled upon your site back in August and I will say that the fares are cheaper than many other more well known travel sites. I took a chance on getting the Prime membership and it has been very helpful. I've saved the cost of the membership fee with my last two bookings!
I first did because I was flying to the USA and with eDreams I got a flight with my preferred carrier at half the price of other travel sites.
Date of experience: November 7, 2024
Changed my flight to a more prompt date, 28 hrs away. Needed confirmation of change. Left in limbo. Now 2 hr away from taking off and do not know if I have my connecting flight. ( the changed one) Everything else is fine.
Good reviews.
Date of experience: October 16, 2024
Dear Ricky,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
We had planned out trip, pricing up and down like a yo yo. App kept freezing and the prices changed when booking. Once I selected book prices increased £30 each on flights. Started off at £509 and ended up at £540 + seat allocation which was never mentioned
Thought it offered a different approach
Date of experience: October 5, 2024
Very quickly found opportunities to travel. Missed alternatives for different dates. Smooth booking process and quick payment. The thing I don't like but is probably not due to eDreams, is the fact that a flight will cost about twice as much as advertised for stupid simple things as your luggage, your seat and other stuff.
Speed, accuracy.
Date of experience: September 13, 2024
It is not easy for seniors to navigate in some sites. Things are not clearly made and most of the time requires an expertise that only young people can manage. I'm frequent user of your site and can make everything that I need.
Because I feel comfortable using it.
Date of experience: November 28, 2024
After a rocky start by my booking the wrong dates the insurance package which we had opted for kicked in and allowed us change the flights - using the excellent company app! It took a few calls to the helpline to talk with their polite efficient staff but all is now sorted and we're looking forward to the trip of a lifetime!
Chosen as best value for money for such a long trip. Wanted to avoid Heathrow Airport too so the Amsterdam option appealed.
Date of experience: September 6, 2024
Just doing a cursory look online for flight prices to Boston thinking of visiting an elderly friend. Well I was so impressed with the price that I rang my brother and told him and he agreed so within a half hour of opening my phone we were booked both ways seats luggage and insurance, really looking forward to it now
Date of experience: August 31, 2024
We have booked our journey with another booking site in April 2024 and it was cancelled last month October which I thought was a joke. When I found out just few days ago that it was no joke, I searched for other booking sites and ended up with eDreams which I have used maybe a couple of times long time ago. I was quite panicking but gave it a try. So I booked and received an email that confirmation will be sent in 24 hours. The more my anxiety increased but ahoy, I received it in less than 24 hours. Thanks to eDreams. I highly recommend this booking site. It's straight forward.
I’ve already used eDreams before but changed to another site because I receive points, discounts and upgrade.
Date of experience: November 15, 2024
This booking was made well ahead of time and no problem. My last booking had to be cancelled and I expected a real mess, but the cancellation insurance worked well. I've compared edreams to other online booking systems and it seems better at least for European trips.
I've used edreams for years now. But I did some comparisons and found the options for cost and flight times was better with edreams.
Date of experience: September 3, 2024
My experience with eDreams was positive and smooth. The platform made it easy to search and compare flights, and I quickly found good deals that fit my budget. The booking process was straightforward, with clear options and no hidden fees. I also appreciated their customer support, which was responsive and helpful when I had questions. Overall, eDreams provided a reliable and efficient service, making my travel planning hassle-free.
Date of experience: November 6, 2024
Never heard of eDreams before so was suspicious when I saw their offer. They seemed to check out online so went ahead and used them. So far all is as they advertised and a good price. Ask me again next year when my journey is over and I will give a more complete answer.
Price, choice of flights
Date of experience: November 24, 2024
All good as long as they dont cancel or mess around with flight when ive a funeral to go too next day of landing in the uk, they have a bit of a reputation for these things... edreams did your part in this ok,
Because the official site wasnt working properly!
Date of experience: October 24, 2024
It was first time I made purchase airline ticket over your company.It was quick but I didn't receive confirmation about my payment and I am not sure about my seat from Zagreb and back from Zagreb.I had a bad experience with other comp. Who change my travel time and connection was problem.I hope this time will be better.I wish you great day
Because of the ticket price
Date of experience: October 1, 2024
The site easy to use. I found and booked flights at a good price. Confirmation of booking was quick, but I am yet to travel so cannot be sure yet that everything will work out as planned.
Only negative so far is a fair few follow up emails and offers etc.
I recalled the name when it came up on my web search
Date of experience: August 27, 2024
Great experience with eDreams – the entire booking process was seamless, and everything went smoothly from start to finish. The website was easy to navigate, and I appreciated the excellent customer service. I'll definitely use eDreams again for my future travel plans!
Its booking engine was easy to navigate especially for urgent trips
Date of experience: November 7, 2024
Booked a flight from rochester ny to Raleigh nc, immediately got my details and boarding pass after checking in, flight got delayed due to maintainamce issues by 45 minutes but other than that everything was great. Haven't got on the plane at the time of writing this but hopefully we don't crash because this w o old be a very embarrassing 5 star review if we did.
Date of experience: November 22, 2024
Have never ever had any issues with edreams. Know the rules of the airline, know about non refundable and hack fares so you aren't ignorant if things go wrong. Wish they would make me an ambassador lol. Used them literally all over the world
I choose the cheapest flight across platforms; and it’s often my Prime account with Edreams.
Date of experience: September 10, 2024
I could not find where to add my aeroplan points when booking my flight. I now have to add it after the fact with the airline which is less than ideal but at least eDreams told me I had to do that. It would be preferable if it was more obvious on the booking site.
Price, length of flight and baggage included
Date of experience: September 14, 2024
The ease of booking our trip was excellent, easy to follow instructions and immediate response. EDreams are available with car rental and accommodations at any time forwarding all necessary information
Date of experience: August 19, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Taoufik,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care