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    eDreams

eDreams

Corporate Values

Overview

eDreams has a rating of 4.0 stars from 9,400 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 78.7%
Positive
2,481
Neutral
252
Negative
419
View ratings trends
519
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How would you rate eDreams?
Business's Favorite Review

“Above and beyond”

Femi F.
6/10/23

I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc

Date of experience: 6/10/23
See full review
Top Positive Review

“Barbados here I come”

David G.
7/8/23

Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking

Date of experience: 7/8/23
See positive reviews

Reviews (9,400)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (596) credit card (162) return flight (122) booking process (114) booking experience (60) booking confirmation (82) book flights (190) time booking (38)
Thumbnail of user johnb18980
GB
1 review
0 helpful votes
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December 31st, 2024
Verified purchase

Absolutely the worst experience ever, they advertise one price and then increase it when you try to book it, very frustrating. And then when you receive confirmation of the booking you find out that your baggage allowance doesn't cover you for the whole journey so they scam you again by making you pay twice for your luggage

Reason I chose this business:

I have absolutely no idea

Date of experience: December 21, 2024

Thumbnail of user johnt4820
John T. – eDreams Rep

Dear John,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Thumbnail of user stephanieb4515
New York
1 review
0 helpful votes
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December 28th, 2024
Verified purchase

I recently had the pleasure of booking a flight through eDreams Prime and I am thoroughly impressed with the entire experience. From the initial search to the final confirmation, everything was seamless, intuitive, and hassle-free.

Date of experience: December 18, 2024

Thumbnail of user gladyse81
California
1 review
0 helpful votes
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December 26th, 2024
Verified purchase

The bundling is confusing. I frustratingly booked. When I was done and double check. It shows no checked baggage. I was sure I had chosen that option. The process of simply adding a bag was horrible. Kept asking to add seats, when I had already done so. Pretty sure I got nailed financially too. I'm over it

Reason I chose this business:

Supposedly low price….

Date of experience: December 15, 2024

Thumbnail of user mariow177
Germany
1 review
0 helpful votes
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January 7th, 2025
Verified purchase

The app was very easy to use and I was able to book two flights at reasonable prices. The only hang up is sometimes the prices change as your booking which is annoying but the actual booking experience is simple

Date of experience: December 28, 2024

Thumbnail of user mildab5
GB
1 review
0 helpful votes
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December 23rd, 2024
• Updated review

I have been promised twice to get a refund within 15 working days, after eDreams assistants confirmed.
I have bought 2 tickets on 14th Feb 2020 to Philadelphia, British Airlines, eDreams Booking reference: *******721.
I have got a refund of £248.18 instead of £846,89 on 1 Aug 2023. Still waiting for the rest of the refund of £604.71.

Date of experience: December 13, 2024

Thumbnail of user johnt4820
John T. – eDreams Rep

Dear Milda,

Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.

Please contact us at your earliest convenience with the following:

Your booking ID (included in your confirmation email)
The email address used to purchase your booking (if different from the address you're using to contact us)
A full description of your situation and/or request

Once we have received these, we will gladly help you and answer any questions you may have.

Sincerely,
John
Customer Care Team

Super bad experience ever! No refund for £846.89 from Jul 2020.
August 20th, 2023
• Previous review

For everyone who has trouble with eDreams: their customer service tell number is::*******891.
I have been promised twice to get a refund within 15 working days, after eDreams assistants confirmed.
I have bought 2 tickets on 14th Feb 2020 to Philadelphia, British Airlines, eDreams Booking reference: *******721.
Email: *******@yahoo.com. The flights dates 1th &15th Jul 2020. All flights were cancelled.
After conversations with eDreams assistants: on 21th June 2021 & 25TH Jan 2023 (Second time with YAHYA SIWDDIQUI) still waiting for the refund. Thank you so much! Are someone who can help me to deal with eDreams, I am really dreaming about)
My new email: *******@googlemail.com

Https :// www.edreams.com/blog/edreams-cancellation-policy/#:~:text=Once%20you%20have%20informed%20us,of%20ticket%20and%20the%20airline.

Date of experience: July 21, 2023

Thumbnail of user alvaroa111
Latvia
1 review
0 helpful votes
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December 8th, 2024
Verified purchase

It is not easy for seniors to navigate in some sites. Things are not clearly made and most of the time requires an expertise that only young people can manage. I'm frequent user of your site and can make everything that I need.

Reason I chose this business:

Because I feel comfortable using it.

Date of experience: November 28, 2024

Thumbnail of user andrewz1220
Malta
1 review
0 helpful votes
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December 27th, 2024
Verified purchase

I booked the flights with premium free cancellation. I needed to cancel my flights to learn that in fact i cannot because of "the airline's policy"!

So what is the point of paying more to buy the option of free cancellation?

Date of experience: December 17, 2024

Thumbnail of user johnt4820
John T. – eDreams Rep

Dear Andrew,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Thumbnail of user jays2724
New Jersey
1 review
0 helpful votes
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December 24th, 2024
Verified purchase

Good and great choice. I got the perfect deal for my flight to ahmedabad to singapore with return too and also I got a promo code for my hotel booking and That's why I get a very good deal on hotel also. I recommend everyone to book flight and hotels

Date of experience: December 14, 2024

Thumbnail of user christianl1114
France
1 review
0 helpful votes
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December 20th, 2024
Verified purchase

It was easy to use and the flight was confirmed quickly. The only problem that I am facing at the moment is that I cannot register my flights with the app of the airline company I am flying with. I might be to do it later.

Date of experience: December 10, 2024

Thumbnail of user angusm132
GB
1 review
0 helpful votes
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December 4th, 2024
Verified purchase

Never heard of eDreams before so was suspicious when I saw their offer. They seemed to check out online so went ahead and used them. So far all is as they advertised and a good price. Ask me again next year when my journey is over and I will give a more complete answer.

Reason I chose this business:

Price, choice of flights

Date of experience: November 24, 2024

Thumbnail of user diarras
Mauritius
1 review
0 helpful votes
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December 2nd, 2024
Verified purchase

I expected to receive an e-ticket within 30 mins. I received the booking confirmation instead after 24 hours.

All in all the process was seamless. As a 1st time user, it was easy to navigate. If all goes well on my initial journey, I will definitely use e-dreams again.

Reason I chose this business:

Found on internet & I was looking for a reasonably cheap ticket at short notice

Date of experience: November 21, 2024

Thumbnail of user johnt4820
John T. – eDreams Rep

Dear Diarra,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Thumbnail of user codyd332
Massachusetts
1 review
0 helpful votes
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December 2nd, 2024
Verified purchase

Booked a flight from rochester ny to Raleigh nc, immediately got my details and boarding pass after checking in, flight got delayed due to maintainamce issues by 45 minutes but other than that everything was great. Haven't got on the plane at the time of writing this but hopefully we don't crash because this w o old be a very embarrassing 5 star review if we did.

Date of experience: November 22, 2024

Thumbnail of user isaach350
Florida
1 review
0 helpful votes
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January 6th, 2025
Verified purchase

Using this page to buy our airline tickets was fairly easy and it offered a very good price, it will be better if steps are reduced in order to make the purchase easier and seamless

Date of experience: December 27, 2024

Thumbnail of user patrickm4468
Ireland
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

Very straightforward to book and not overly expensive. Travelling with jet2 also made my decision as they are very professional and we travelled with jet2 a few times and found them extremely welcoming.

Reason I chose this business:

Best price and travelling with jet2 also made my decision as we travelled with jet2 a few times and their staff were extremely professional.

Date of experience: December 1, 2024

Thumbnail of user stephenk2711
Israel
1 review
0 helpful votes
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December 6th, 2024
Verified purchase

We booked airline tickets from Athens to Madrid with dreams.
The process of booking and paying was very easy. Everything was clear and easy to understand. As a senior ( almost 70years),I had no problem using the steams booking site. I can highly recommend using this site.

Reason I chose this business:

They offered me the cheapest fares.

Date of experience: November 26, 2024

Thumbnail of user sunils104
GB
2 reviews
0 helpful votes
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December 27th, 2024
Verified purchase

It was great experience booking through this site and I am using it for the first time, I had good choice of flights to book, price wise it's same as others

Date of experience: December 17, 2024

Thumbnail of user nataliec1559
Colorado
1 review
0 helpful votes
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January 7th, 2025
Verified purchase

I was booked for a trip next week 1/2/25, and found that the weather would not be well, so I changed my flight with no charge to me! I am so happy I picked eDreams.

Reason I chose this business:

I am a Prime Member, and decided to give eDreams a try.

Date of experience: December 28, 2024

Thumbnail of user neliap2
GB
4 reviews
0 helpful votes
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November 25th, 2024
Verified purchase

We have booked our journey with another booking site in April 2024 and it was cancelled last month October which I thought was a joke. When I found out just few days ago that it was no joke, I searched for other booking sites and ended up with eDreams which I have used maybe a couple of times long time ago. I was quite panicking but gave it a try. So I booked and received an email that confirmation will be sent in 24 hours. The more my anxiety increased but ahoy, I received it in less than 24 hours. Thanks to eDreams. I highly recommend this booking site. It's straight forward.

Reason I chose this business:

I’ve already used eDreams before but changed to another site because I receive points, discounts and upgrade.

Date of experience: November 15, 2024

Thumbnail of user zakariaa46
Malaysia
1 review
0 helpful votes
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January 5th, 2025
Verified purchase

All good, quick and efficient, confirmation received within few minutes, itinerary shared by mail, all clear and transparent, I am happy to deal with you, and for sure I will do in my next trips.

Reason I chose this business:

Competitive prices, but also and more important, a professional service.

Date of experience: December 26, 2024

Thumbnail of user lydiaa241
Serbia
1 review
0 helpful votes
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December 6th, 2024
Verified purchase

I booked my flight just a few hours before the departure, and I immediately received all the necessary information and the boarding pass within 10 minutes. I chose the automatic check-in and the support via text message, which was very helpful. The flight was enjoyable and the crew was very attentive.

Reason I chose this business:

Because of the best time-cost offer, and the biggest variety of options.

Date of experience: November 26, 2024

Thumbnail of user shohank3
Romania
1 review
0 helpful votes
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January 5th, 2025
Verified purchase

This is my first time to buy air ticket via edreams app...its look very easy for me,im very happy.i hope in future when visit sosomewhere i go with edreams.

Reason I chose this business:

Its seems very easy and the prices is good for me

Date of experience: December 26, 2024

Thumbnail of user moisesr111
Spain
1 review
0 helpful votes
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December 19th, 2024
Verified purchase

Easy intuitive app. I use it all the time. I found flights and they gave me all kinds of different options to complete our trip. Rent a car, hotel, etc. very good experience.

Reason I chose this business:

I use it all the time

Date of experience: December 9, 2024

Thumbnail of user barbarah5457
Illinois
1 review
0 helpful votes
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January 2nd, 2025
Verified purchase

The site was very thorough and easy to navigate. Was able to book my trip in less than 5 minutes at a great price. Follow up email and confirmation was received almost immediately. Great experience!

Reason I chose this business:

Saw advertised with good customer reviews.

Date of experience: December 23, 2024

Thumbnail of user marye4564
Pennsylvania
1 review
0 helpful votes
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November 17th, 2024
Verified purchase

This recent booking is the third time this year I have used eDreams to book my flights. I stumbled upon your site back in August and I will say that the fares are cheaper than many other more well known travel sites. I took a chance on getting the Prime membership and it has been very helpful. I've saved the cost of the membership fee with my last two bookings!

Reason I chose this business:

I first did because I was flying to the USA and with eDreams I got a flight with my preferred carrier at half the price of other travel sites.

Date of experience: November 7, 2024

Thumbnail of user dubravkor
Croatia
1 review
0 helpful votes
  • Send Message
December 20th, 2024
Verified purchase

My flights and hotel accomodation have been booked quickly and precizely. Communication during the booking process execution with all involved parties was clear.

Date of experience: December 10, 2024

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From the business

HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.

Business History

eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.

Company Representative

Thumbnail of user colins266
Colin S.
Typically responds within 3 days

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