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eDreams has a rating of 4.0 stars from 9,476 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
It was cheaper to book flight tickets compared to other sites.
Cheap tickets
Date of experience: October 14, 2024
Our flight was not made as a connection but we bought the tickets at the same time we are travelling from tibilisi to dublin and now we aren't able to fly to dublin
Date of experience: September 14, 2024
I was basically stuck in Ghana i stumble on your website, the site helped me getting the best way to New York, the experience was great.
Edream help me tremendously because it was easy, the site,the steps to find a economical fair,to get home.
Date of experience: October 1, 2024
Hello, dear.
I saw more options that raised the ticket. I hope that the options are few and necessary,
Thank you.
In the first I saw the price is appropriate. Then was surprised by the many details and the increase in the ticket price because of it.
Date of experience: September 26, 2024
Dear Khalid,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Presing the PRIME butto is a trap that took me into a 1 year membership which I don't want/ need. I'd rather pay the full price for my flight.
Wanted a new experiance and I HAVE it. So, bill me the full price for my flight. I'm CANSELING the PRIME one year membership. Sorry for my English.
Date of experience: September 29, 2024
Dear Goran,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Actually it was quite easy since there was only one option for my schedule.
I always book my flights on eDreams since there are normally plenty of options. Though I could not find RyanAir company.
Date of experience: October 12, 2024
Great job it was the best price in the market. Thank you again for the good price.
Date of experience: October 14, 2024
Booking with edreams is easy, fast and efficient.
They use promotions, freezing the price for the air line, follow ups
The plqtform is organised and easy to use.
Date of experience: September 16, 2024
It was a great experience to book my fight with them. Only this that is little annoying is that the website enrolls you their prime membership and puts you in auto renewal after trial period ends. I couldn't have noticed it unless I logged into my profile and checked the auto renewal process. It could have been better if it would clearly mentioned during booking
Discounted price
Date of experience: August 18, 2024
I'm not even enjoying this vacation or a trip. Please stop sending emails continuously for a feedback's.
Date of experience: September 19, 2024
Dear Aethesham,
We greatly appreciate your feedback, as it helps us improve our customer experience and avoid future incidents like this from happening.
Sincerely,
John
Customer Care
It took 7 attempts as each time "something went wrong" just before the payment - very frustrating
Date of experience: October 14, 2024
Dear Jeremy,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Thank you for your organization really Nice, fast and good follow up
Date of experience: October 14, 2024
Nice one its fast and amazing service I have a wonderful experience
Fast and cheap service
Date of experience: October 14, 2024
Muy mucho recomendable la exxxxperiencia con la página.
Fácil entendimiento. Dinámica. Clara
Muy y accesible
Por lo económico y fácil entendimiento de la aplicación.
Date of experience: January 3, 2025
Never had a problem with using edreams.I am very content and would recommend edreams to other people
It's easy to use
Date of experience: September 26, 2024
First flight got delayed twice, still managed to get on the connecting flight just in time. They almost did not let me in.
Date of experience: September 20, 2024
Things like the amount of luggage included in the offer demand attention; some domestic flights only permit the personal item, and don't seem to have any other capacity even for sale. This info is all there on eDreams, but I failed to pay attention on one occasion.
A very cheap initial offer
Date of experience: August 7, 2024
''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''
Date of experience: January 4, 2025
Generally good experience as I was looking in other search engines and were giving information that was more confusing than being straight forward.
For all the reasons mentioned above.
Date of experience: September 15, 2024
I found the website clear and detailed, user friendly. I obtained what I was looking for without any difficulty. It was my first time using eDreams. I was just a little worried when, after completing the whole process: the booking and the payment, I received a message saying that my booking was pending. It remained pending until the next day. Not knowing what was delaying the approval, I could not make any other arrangement such as hotel booking, car reservation, meetings, etc.
I did not choose eDreams. EDreams choose me...it was the first to appear on my search list...
Date of experience: August 15, 2024
Always use 3rd part websites when looking to book flights. Almost every time, eDreams comes out on top as far as cheapest fare. Only a few clicks later, flight is booked. Their website is extremely easy to navigate and I have never had a single issue!
Price and Ease
Date of experience: July 11, 2024
Buena, pero me envían muchísimos email con diferentes cosas
Fue lo que me salió en el buscador como opción de compra de pasajes, no los conocía.
Date of experience: January 2, 2025
Bought a fully flexible ticket for >$800. Went to change the flight 7 days beforehand using their online system. EDreams indicated a $0 fare difference (I have a screenshot) and wrote that confirmation would be received in 48 hours. No email arrived, ever. I called them up the day before the flight and spent almost 2.5 hours on the phone being transferred from "team" to "team." They claimed that it wasn't a $0 fare difference but actually around $1700-1800 difference (they quoted 2 different numbers by different operators) and wanted to know if I would make the payment? Weird thing is I could buy a brand new ticket for that exact same flight in 2 months time for $600 using another agency. So after having enough I asked to cancel the ticket and enquired how much I'd get back. They said it was non-refundable - despite it being a fully flexible fare. 2 different operators quoted different amounts - one said an exact $300 and the other $410 (something). It's as if they're pulling numbers out of the air. I doubt I'll ever get the money back. I have already started warning my international flying friends and colleagues from ever considering edreams.
Morale of the story: there are good reasons why eDreams has such a low customer satisfactory rating among customers. We've now been cheated hundreds of dollars by this group that it's worth not trusting them. They make stuff up that makes no sense at all.
Tip for consumers:
I regret using them. First and last time.
Products used:
flight and membership
Date of experience: August 27, 2024
Dear Dan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I appreciated and even paid for the check- in. But then I got noticed that they cannot proceed. Strange! Will they return the fee I paid?
Second problem: when I booked it never indicated that I cannot take a handbag luggage! Only sthg I can put under the seat. How strange I travel a lot but never without the the minimal luggage...no words
It seemed to be interesting offering the Prime status.
Date of experience: August 21, 2024
Dear Hiltrud,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Marina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care