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eDreams has a rating of 4.0 stars from 9,476 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
It always seems like an uphill struggle to complete booking, extra costs constantly popping up, unwanted promotions getting in the way. An overview of the process from the start would help, I understand that this would be difficult on a mobile app but should be simple on a web interface accessed from a laptop or desktop.
I'm a prime member - for now.
Date of experience: August 5, 2024
I like using edreams for booking flights and accommodation fory trips. It is all in one page and easy to navigate, providing timely information 👍
Date of experience: September 16, 2024
No problem at all booking online. Still waiting for my official receipt of payment. Thank you.
Find the cheapest ticket.
Date of experience: October 11, 2024
I think the booking is fine, though I have been unable to go to the Air Asia website and confirm that my reservation is there as promised.
The worst part of this is you made me accept a membership to "Prime" which costs more than the flight I booked, and while you promised to have an easy way to cancel that online, THAT IS A LIE. I CANNOT FIND A WAY TO CANCEL THIS UNWANTED COSTLY CRAP ONLINE. Apparently I have to call a phone number to do that. It's a New York area phone number which you said is "toll free" but is not, and you wrote it in a weird way that made it look like an Afghanistan or Tibetan phone number. This is very sleazy, and you know it.
It came up in Kayak as the lowest price, quickest way to fly from Hanoi to Chiang Mai. I have in fact used eDreams before -- in 2023, and it was fine -- I didn't' get barraged by crappy extra "products," "subscriptions" and "memberships" which you make difficult to remove. If future Kayak searches pull up eDreams and other agencies, I will consider using the alternatives, even if it costs a bit more..
Date of experience: September 2, 2024
Dear Gerald,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Do not book with EDreams, total fraud!
Terrible costumer service.
They will change the currency after you booked and try to take the extra money from your credit cart.
Booked a flight with a stop and they booked just to the first stop, a partial charge so to be able to actually get to the destination I have to pay extra in USD when contacting customers service about 10 times, he said he could help me to finalise the booking but the difference was going to be in Euros.
Then they will tell you they are third party and you have to contact the airline to confirm the booking but that the price will be higher.
A partial booking! Never seen anything like that.
My bank is trying to dispute the transaction now. So frustrating.
I had to block my credit card to stop them taking more money from my account.
SCAM
Date of experience: July 7, 2024
Dear Elsa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Contacted customer service by chat. Connection was prompt, Nisha, the service person was very helpful and courteous. Resolved my query quickly and successfully. Will recommend edreams to anyone
I booked a Turkish Airlines ticket ok edreams. Reached them through the Kayak search
Date of experience: September 2, 2024
Fast and easy ti buy tickets, app worked well and smoothly so ok
Date of experience: October 9, 2024
Right place into right time according to needs and schedule there is no problems before on going and after all procedures
By recommnedations with my familia and friends into my job places and media sources godbless in total issues thanks a lot
Date of experience: September 19, 2024
The information on flights and the transaction was easy and I had no issues booking my flights.
Affordable prices and direct flights.
Date of experience: October 10, 2024
Truly wonderful experience with both the app and the overall service on this platform
Date of experience: October 8, 2024
So agile and very supportive, in case of cancellation customer services is very helpful
Date of experience: October 8, 2024
So far the team has been on top and I received all informations needed
I tried a new company and Im satisfied so far
Date of experience: October 10, 2024
Happy to use; the constant messages 'that prices are going up' are a bit annoying.
Because I have an account
Date of experience: October 6, 2024
I did not realize I began a free trial and was charged a fee 1 month later that says won't get refunded.
Cheaper flight with google search
Date of experience: September 17, 2024
Dear Lil,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
No problems for now, but not as familiar to me as airline websites.
Was the cheapest.
Date of experience: October 8, 2024
Once I book I only like to get an email with a confirmation, bookings details and the option to mange or check in on line. You keep on sending emails with so many options. That it is confusing and the real info gets lost in the jungle of emails
Date of experience: August 7, 2024
Dear Isabel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
After using eDreams I receive too many emails and it is really boring. EDreams declared as the cheapest way to get the ticket. But you have to fill in many additional details and at the end it was not the cheapest!
Date of experience: August 12, 2024
Dear Miha,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was a good experience. It was the first time I used eDreams and I was able to navigate the site pretty well.
I did not choose eDreams but it was the website that showed up during the making of my flight reservation.
Date of experience: September 21, 2024
I received a confirmation with the wrong date and a withdrawal from my account of 883 euros from my account had been processed that is 154 euros more than the invoice and I am still waiting for an explanation
Date of experience: July 12, 2024
Dear Rana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I bought a ticket with eDreams that included a layover. I received the boarding pass for the first leg, but not for the second. I was informed that I would receive it up to 8 hours before the flight.
On my way to the airport, I called the second airline. After waiting for 15 minutes, they confirmed that they had no record of a passenger with my details from eDreams and that this issue was common.
I contacted eDreams customer service, and they falsely informed me that the airline had changed the flight, and that they couldn't do anything about it. They completely washed their hands of the matter, leaving me without a solution and showing a total lack of consideration for the customer.
I had to buy a new ticket directly from the airline's website, paying a high price.
I do not recommend this platform at all. They don't care about the customer and offer no solutions in critical moments. "Lamentable" is an understatement.
Date of experience: July 11, 2024
Dear J G,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The process was quick and easy. I received my confirmation quickly. The prices were the best online. All my info was sent in a timely manner. I would recommend this site to all.
Best prices
Date of experience: September 1, 2024
Seemed like a reasonable service though there was always another sales offer to navigate.
Recommended by a friend
Date of experience: October 9, 2024
Dear David,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Robin,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care