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eDreams has a rating of 4.0 stars from 9,460 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Good communication and fair price, Helping and encouraging customers
Long time trust
I have app
Date of experience: October 6, 2024
Easy to make it. The survey was not easy.Easy to make it. The survey was not easy.Easy to make it. The survey was not easy.Easy to make it. The survey was not easy.
Got it when I search
Date of experience: August 31, 2024
Great job getting back with all the information and questions we had.
Recommend by another traveller we met in Athens.
Date of experience: October 6, 2024
Be ready to click through many value add services with multiple reminders
Date of experience: October 6, 2024
Quick easy and simply.
The follow up emails could be a little less
Date of experience: October 6, 2024
Dear Niomi,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
John
Customer Care
Called to cancel. Runaround. Finally said a cancellation notice will be emailed. Have not received it.
Did not choose. The site dumped me there…unnoticed
Date of experience: September 18, 2024
Dear Mary,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
On the booking conformation the personal details are wrong, I have sent several email¬s but still not been rectified.
Trying something different
Date of experience: September 8, 2024
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Is was easy to book the flight.
It was a flight with 2 different airlines and that was no problem.
Easy and cheap
Date of experience: October 5, 2024
I really didnt seem to understand anything. I dont know what luggage ( if any) I can take...and for a £111. Return txt i seem to be owing £283.! Not sure. Quite how it all worked!
I didnt. They see.ed to find me
Date of experience: September 2, 2024
Dear Penelope,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The seat was really uncomfortable.
Take-off was late, landing was late,
Legroom was as expected but the seat position was really bad,]
Departure and arrival tardiness combined turned a one hiour and twenty-five min flight into a nearly 4 hour one,
Affordability and quality
Date of experience: August 14, 2024
Dear Fernando,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I have paid in full for my tickets and yet, I haven't received them. I am travelling next Tuesday morning and I need to print the tickets as soon as possible, and then the check -in. Why haven't you sent me the tickets yet?
I appeared in the brouser.
Date of experience: August 9, 2024
Dear Roxton,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I am freaked out because I thought I was making a reservation on the Aegean website but it turns out it is some sort of spam site or predatory middleman reservation system, and I do not know if I really have tickets on Emirate or not for a lot of money I do not have to spend for a mistake
I never did. I thought I was searching for flights on Aegean and then was able to make an Emirate reservation through them.
Date of experience: August 28, 2024
Dear Peter,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Al comprar el pasaje faltaba informacion que los asientos no estaban incluidos, ahora creo que tengo que comprar asientos si o si con la compañia. Aparte del equipaje despachado
Me parecia practico.
Date of experience: November 12, 2024
Easy to manage and reliable. I booked flights many times with eDreams and never had problems
Good experience
Date of experience: September 29, 2024
I'll let you know after I've finished my trip is completely done. Thank you
I’m in a foreign country travelling within.
Date of experience: October 2, 2024
I just want to say that it is easy to book and confirm, thanks to you eDreams Term
I choose it because it is good price for me.
Date of experience: October 3, 2024
I received booking info, but no info on ticket issuance by the carrier. If you would have provided that it would have been perfect. I had to call carrier to get that info. FYI: Booking means nothing if carrier doesn't issue tickets for the booking. This happened to me once and it took 3 days to get it straightened out.
Date of experience: August 12, 2024
I didn't liked it, i am not satisfied with the services………..
Date of experience: October 3, 2024
Dear Kashish,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I can't make checking. Please help me. At least return the money I paid for the tickets
Looks cheep
Date of experience: October 3, 2024
Dear Gene,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The booking for hotel and flight were quick, simple and easy - perfect.
Ease of use and best pricing.
Date of experience: October 3, 2024
I recommend eDreams without any reservation. This means that I will definitely use eDreams for future needs.
Date of experience: September 15, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care