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eDreams has a rating of 4.0 stars from 9,460 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
All was fine
Thank you eDreams team.
It was so easy for me and I will do my reservation for the next time with eDreams.
Date of experience: September 13, 2024
Booking the flights was good, but couldnt find hotels in the area I was looking for.
I am a prime member
Date of experience: October 3, 2024
Easy to navigate and pay for the price you see. No added fees or additions. Quick confirmation of booking and payment.
Best price for the journey I wanted.
Date of experience: September 5, 2024
Found thru a Google search, so far, seems to be a very good option for travelers.
Date of experience: September 28, 2024
An easy way to book ur travel. You had the best price, as I've booked my travel a day before.
Date of experience: September 23, 2024
It was a good experience to search and buy the ticket. Appreciate the help
A recommendation from a family member
Date of experience: October 1, 2024
Excellent travel plans with several options of travelling, aeroplan, hotels and others
Date of experience: October 3, 2024
Straight forward, smooth sailing and transparency
It's was a great service
Date of experience: October 3, 2024
Very clear flow, easy to book from within proposed options.
Date of experience: October 3, 2024
Dear Ilan,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
John
Customer Care
Very prompt and great feedback. No time wasted waiting. Highly recommend
Through a friend
Date of experience: October 3, 2024
I love booking at edreams. It's so easy to search for affordable flights
Date of experience: October 3, 2024
The whole price for the flight for 2 people was 158 euros I think but when I paid it costed me like180 euros. I want to know why is that?
Date of experience: September 17, 2024
It was terrible, I paid €120 for a bagazh.
I will no longer cooperate with you
Date of experience: October 1, 2024
Dear Lindita,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Straightforward process, clear information at all stages, quick follow-up and confirmation process
Recommendation from colleague
Date of experience: October 2, 2024
I have been charged for twice every year just because of different link usage for dreams. Which is unfair.
I will not choose again
Date of experience: September 5, 2024
Dear Guangqun,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It emm my was a great site to book with. The choice was very clear to see and helped pick the right flights.
Easy to use and fast results
Date of experience: September 13, 2024
Great experience almost missed another flight cuz we did late landing but good organised made it on time.
Nice and comfortable.
Date of experience: September 18, 2024
This company is an absolute SCAM. If I can give it a zero I would. I purchased cancellation insurance. They only refund you a percentage of your fare (not including any extra you purchased seat assignments, etc.). They give you about 50% of what you paid. Never do business with this company again. I will also be reporting them to the BBB in the US! Absolutely horrible
Location: US
Date of experience: July 31, 2024
Dear Annalisa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was a good experience. I was attended to and got the help I needed, although the voice of the customer service was not clear and audible. I wasted more call credit 😞
Date of experience: August 25, 2024
Rapidez y eficiencia todo muy ordenado y organizado espero seguir viajando en esta aerolínea porque la atención es muy buena estoy Super agradecido muchas gracias y sobretodo la oferta de viajes
Date of experience: November 4, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Gary,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
John
Customer Care