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eDreams has a rating of 4.0 stars from 9,447 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
You're getting to be a bother. Stop emailing me. You're getting to be a bother. Stop emailing me.
You're getting to be a bother. Stop emailing me.
Date of experience: September 28, 2024
No problem's, everything went smoothly, received both text/e-mails reminders
Have the App
Date of experience: September 28, 2024
I use eDream web site for my holidays. Europe or other places like Brazil to been my wife family. Like because good prices, easy to book good suporte.
Thanks you eDream.
Pfurtado
Because between the first time today still very good and never ever had any problem.
Date of experience: August 31, 2024
Thanks for good service very easy for booking rest i will tell you after travelling
Best price and cheapest then other
Date of experience: September 24, 2024
Prenotazione sofferta, dopo aver pagato il volo Roma-Parigi a/e verso le 15 con ricevuta conferma, alle 23.15 leggo una mail dove c'era scritto che il volo di andata era stato cancellato. Panico...dopo tante ricerche, utilizzo di app eDreams e telefonate ad una delle compagnie di volo sono riuscita, dopo due giorni di travaglio, ad avere finalmente la conferma definitiva del volo completo.
Presentava le tariffe più conveniente per il mio viaggio
Date of experience: October 6, 2024
Dear Nicola,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The world has become at my fingertips. With one click, I can achieve my dreams of traveling, moving and living across the world. It has been an experience like a dream that I never want to end.
Date of experience: August 15, 2024
I was offered a free trial of their PRIME service which I accepted. On finalising the booking and paying I failed to notice that they had added a payment for PRIME without pointing this out. I rang them immediately to correct this and they told me "Bad luck we're not changing anything" I will never use these people again.
They offered the cheapest price. I have since discovered that booking direct with Air Asia would have been cheaper.
Date of experience: August 9, 2024
Dear John,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
All very good! The whole organization and even the hotel voucher. All worked perfectly!
Emergency due to flight cancellations of SWISS flight form Airport Ben Gurion, Israel.
Date of experience: September 27, 2024
Easy to use - was walked through - and now I have a affordable booking
It was on the website
Date of experience: September 27, 2024
Great experience and easy navigation.
Quick turn-around time
Multiple options with competitive prices
Convinience
Date of experience: September 9, 2024
I was struggling to find an economical way to Vienna from Dublin but I discovered an affordable route via eDreams & Lufthansa which involves a brief stopover in Munich.
Date of experience: September 2, 2024
👍 I'm happy with the results off this app and I will always work with you 👍
Because is the best
Date of experience: September 26, 2024
I am a prime subscriber for e dreams and when I buy a ticket the app adds like an imaginary edreams discount and then I have the same price I have on all the other search engines I use. So it is not a real discount.
Cause I thought it would have better deals, but I have been purchasing flights from other search engines as edreams, even while being prime, is more expensive.
Date of experience: July 29, 2024
Dear Sofia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was a very good experience booking and traveling with this respected company. I received the reservation details quickly. Thank you for your cooperation
Date of experience: August 21, 2024
I have found great deals on eDreams. I use this service more than Priceline or Expedia.
The low prices and multiple options.
Date of experience: September 21, 2024
I'm waiting to make the checking for the flight today. Till now I don't receive any updates about my flight that I have to take today. I hope that the flight is not canceled. 😊
The e Dreams give me the opportunity to fly to my destination. It's the first time when I fly with Dreams, and I hope that everything will be fine 🙂.
Date of experience: August 24, 2024
Could not find where to put KTN number or choose a seat. Tried to call and got no answers
Date of experience: September 20, 2024
Dear Christine,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I tried to book my flight I received a message that my booking could not be confirmed due to bank refusal, so I booked again & I was confirmed on 2 flight, then I find out bank approved first flight, problem isn't eDreams, the only issue I have is trying to contact them. Then joined prime and tried to get a room and use my so called voucher for a discount but no rooms available, had to book through other sight.
I don’t recall, they must have popped up through my first flight though easy flights.
Date of experience: July 29, 2024
Dear Richard,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I cannot check in so early since I do not have the app. I will check in in November.
Just to try it out
Date of experience: September 26, 2024
It's so easy to book Air Tickets with eDreams. I am glad for their services.
Date of experience: September 26, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Josiane,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
John
Customer Care