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eDreams has a rating of 4.0 stars from 9,447 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Easy to do not complicated. Makes things helpful and pleasant.
Came up on my phone and thought it would be helpful
Date of experience: September 26, 2024
I ordered my plane ticket and went smoothly! 😀 I received all my details about the flight information very fast following ordering online! Thank you 👍
Good discounts!
Date of experience: August 11, 2024
I want to buy 2 thickets to me an to my son, but the flight to my son I want a deferent return location
Is was impossible to do so, so I first order a ticket to me from TLV to Dusseldorf
Then when I tr to do the second order after I change the passenger name, the system add 120Euro
To the price because the name change the discount was omitted
Why?
Finally I bought a ticket for him in other company
Date of experience: August 31, 2024
Bien, pero tengo un problema porque cobraste hoy otra veces?
Yo biaje 18 de 11 2024 llamame *******
Date of experience: November 28, 2024
Dear Ujjal,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Unable to speak to customer service to confirm my baggage check in and what did I get? An AI bullcrap who didn't understand anything. Has the CEO used the Web chat because if they did they would find it embarrassing and surprisingly they allowed something like that to exist.
Because of Google
Date of experience: July 27, 2024
Dear Adiel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I booked a flight and paid for the seat then this company kept my money after the airline did not give me my seat. Don't give a service option if you can't guarantee the option.
Bad decisions.
Date of experience: August 18, 2024
Dear Steven,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
My fly Lufthansa from LIN to TLV 21.09.24 (T8EBKC) was canceled. ( Information I finded myself in Lufthansa website) but E- Dreams not inform me!
More cheaper tickets
Date of experience: September 20, 2024
Dear Adam,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Too many add ons. Make it simpler. Add seat and pay, add luggage and pay.make it more user friendly so when you see price, you see all that is included.a bit like hotels with different options
Out of curiosity
Date of experience: August 16, 2024
Dear Zak,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
My travel detail came pretty Easy and fast. Easy booking with great prices when you are on a budget.
Date of experience: August 28, 2024
I'm satisfied with everything! I am happy with everything! I especially like the ease of booking - except that return flights are often not arranged on time!
Date of experience: August 18, 2024
50% discount on the airline ticket prices! I canceled my previous booking and booked on edreams.
Good prices
Date of experience: September 23, 2024
Its amazing and very useful experience to use you application and agency.
Date of experience: September 24, 2024
The booking was pretty quick.
However, no contact email of someone to talk to.
Having contacts to discuss with could be reassuring.
Just fell on it on the internet I thought I could try.
Date of experience: September 2, 2024
Dear Johnson,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I am uncertain to this date as to whether I have a booking with edreams or not. Funds were not collected from my account and yet I have a booking confirmation. I find this to be rather confusing
It appeared to be the cheaper option
Date of experience: August 18, 2024
I was able to use a discount code that allowed me to receive additional money off my flight. It's been a while since I booked a flight so I was happy to get that extra discount. I had been contemplating discontinuing my membership but maybe it's still worth it.
Cheapest option and I had a discount code
Date of experience: July 27, 2024
I am satisfied with the readiness to help and the correctness.
Date of experience: September 24, 2024
Informations about how to check in when to check it where? Also I have no Idea how am I going to be transported from one terminal to another in madrid airport without going out of ibternational space
Date of experience: August 21, 2024
It was very helpful, had many great offers, offers a lot of assistance in in renting cars, hotels and medical insurance.
I chose eDreams because it is beginner friendly.
Date of experience: September 3, 2024
It was easy to book my flight and I was happy with that thank you 😊
It was the only option
Date of experience: September 19, 2024
Online booking of air Tix is common
Not really outstanding from other.website
Could improve by having less add ons
In the end it's quite costly..
Bcoz it was reflected as the cheapest fare for the air tix
Date of experience: September 10, 2024
Dear Chun meng,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Very confusing, did not know of your connection with EasyJet and it was not explained to me.
Because I thought it was EasyJet.
Date of experience: September 17, 2024
Dear Sheila,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Not happy, probably will not book through this service again
Date of experience: September 24, 2024
Dear Jesus,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The flight, Z2 942 with Air Asia Zest is hopefully the same flight that I booked my wife and daughter on, flight Z*******. PHILIPPINES AIRASIA. There is no way I have discovered to make sure this is the same flight.
EDreams asks for a review but until the flight is complete it is difficult to know. EDreams confirmed the flight reference number but I received an email from an unknown company citing the eDreams flight reference number and advised the number was changed. However, successive eDream emails indicate the original flight reference number.
When you seek out support you are saddled with either generic responses to specific questions or are referred to some virtual assistant who suggests you contact the airline directly without providing a way to contact them. I suppose at the end of the day if the flight goes well then none of this matters. But it would be nice to have a peace of mind.
I chose eDreams because I have a membership.
Date of experience: August 6, 2024
Dear Charles,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Ilan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care