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eDreams has a rating of 4.0 stars from 9,447 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Easy booking, good offers, good price, it's not that easy to find also a flexibility so thank you
Because what you get for what you paid is really fair and they give you many options to choose additional things if you need it
Date of experience: September 23, 2024
As always good booking experience. A lot of choice airlines and many prices choice. Also available slot time choices.
Because always get efficient and prompt service.
Date of experience: August 27, 2024
They kept me well informed with my travel plans. Any updates or confirmations were duly noted. They have great deals and affordable rates.
Great deals and affordable rates.
Date of experience: August 26, 2024
Made many travel bookings.
Easy to use flight numbers and time great.
A friend recommended.
Date of experience: September 24, 2024
The experience was helpful and nice. However I don't like this commenting part.
Date of experience: September 24, 2024
I am very satisfied with getting good prices on my traveling.
Found from my boyfriend.
He is very satisfied with Edreams.
Date of experience: September 24, 2024
Simple and quick. I think there is no need to say more.Thank you!
I had used it before
Date of experience: September 24, 2024
I received my booking details, thank you!
But I still haven't received the boarding pass for the flight that I would like to print before the trip.
I chose eDreams because they had a good price and because they have a lot of other benefits for their members.
Date of experience: September 5, 2024
This was the worse experience of my life flying they closed the doors 40 minutes early because they had a weather delay they handled it terrible at least half the flight didn't get on. One of my fellow officers told me never book with them again they treat there customers like $#*!
Date of experience: July 9, 2024
Dear Treshonn,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Found it very easy to book a flight to Dubai,I've not used this site before but would definitely use again.
Saw it on internet thought give it a try.
Date of experience: August 26, 2024
I had very bad experience, the website didn't accept to pay with American express in first place so on same day I bought my tkts with airline directly and by my big surprise this company charge me the tickets next day without my approval and I complained and only they refunded part of the total and now passed already 12 days since my last call and still they are saying because an error they didn't refund the total, I feel they stole from me not only money if not as well my time.
Just dealing with them take so long and they are saying sorry but it is not enough and still not processing the refund.
I will mention this experience to all people I know and for sure not use this company anymore.
Date of experience: July 22, 2024
Dear Eileen,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Booking flights, accommodation and car rental is straightforward and also at a good value.
I have everything I need for booking any trips that I would do
Date of experience: September 21, 2024
A professional company that always lives up to our expectations. I highly recommend
Date of experience: September 23, 2024
Faster and reliable with good offers. Looking forward to be using this app for all my future travels
Because it has good offers,offers good services and its customer friendly
Date of experience: September 5, 2024
Very easy to book my flight and great information very nice to use. Easy to navigate user friendly and i have not booked a flight in 15 years
A friend told me about it
Date of experience: September 4, 2024
Thank you you made it so easy! Perfect trip no hassle. Greatly enjoyed the trip from Scotland to Italy and back to dublin
Date of experience: September 3, 2024
Was east as 1,2, and 3! And without any hassle nor was if any reason to keep going back for any mistakes.
Was trying it out
Date of experience: September 4, 2024
I found using this search engine for the first time, quick and easy. I found cheaper options of flights and booked and paid for them with ease. Thank you
Date of experience: August 15, 2024
It was a smooth and fast transaction as well as updates sent to us.
Thank you
The fly cost attracted us and it’s our first time trying this platform.
Date of experience: September 17, 2024
Easy checkout fast reliable tickets great pricing for air fare and cheap hotels and rentals cars
Date of experience: September 17, 2024
Very easy and convenient to use and to select the flights that I needed.
Date of experience: September 22, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Joo,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
John
Customer Care