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eDreams has a rating of 4.0 stars from 9,446 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Using eDreams to get the lowest cost flight booking was easy and no problems. Airline confirmation came through with 30mins.
Lowest cost option
Date of experience: September 4, 2024
Booked my flight a few days before my trip and edreams offered the cheapest rate I could ever find online! Thank you!
Cheapest rate
Date of experience: August 20, 2024
Good afternoon, I had very nice experiences with you, you are the best
Date of experience: September 17, 2024
I have been waiting for a refund for over 6 months.
The customer service has been shocking - it said 2 months maximum. That is over $2000 down the drain. I couldn't fly on this specific date due to a medical injury, so I had to rebook, and they said that I could have a refund but this has never materialized. Absolutely shocking.
Every other airline and company I have worked with in the past has been great. This is the worst customer service I have ever experienced.
Date of experience: July 25, 2024
To painful. Can't even leave a review without 50 characters.
Cheap flight.
Date of experience: September 18, 2024
Dear Adam,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Very fast and good service. No any problem with customer service,very helpful.
Date of experience: September 18, 2024
It was very easy to book and the most reasonable in price for a non stop flight. I hope the return ticket will be good also. He is 12 and traveling alone. Non stop was a must.
Easy to book. No issues at all.
Date of experience: August 7, 2024
Buen servicio, fue facil y más economico reservar recomendado
Date of experience: December 23, 2024
GREAT communication and price pledge for finding the cheapest flight prices.
Easy booking and fast confirmation on flights and boarding pass downloads
Competitive prices, excellent booking site and communication emails.
Date of experience: August 6, 2024
First my order and flight booking were cancelled, lucky I had no time to look for a new flight because the next day out of the blue my flight was suddenly booked. I could have booked a new flight in the meantime. Then the app and website don t work properly as my booking was not visible for another half a day. I also still didnt get an anwer on how to cancel prime.
Because of the cheaper price
Date of experience: July 21, 2024
Dear Ana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
When I bookd my flight with British Airways to London I was told during the booking process that I would be able to add bags after I completed the booking as it was only allowing 1 small bag. I booked and then tried to add bags but cannot add bags which I need to add.
Because Im Prime member
Date of experience: August 7, 2024
Dear Paul,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
יצא משתלם אבל כמו כל לאו קוסט צריך להסתכל באותיות הקטנות.
Date of experience: December 21, 2024
I used to buy most of my air tickets via this application and it is very convenient with the best price. I have also subscribed annual prime membership.
Quick and easy.
Date of experience: July 29, 2024
It was helpful and nice way to get different possibilities for the tickets.
Just happened.
Date of experience: September 17, 2024
Dear Heili,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
John
Customer Care
Very efficient and easy to do online
Would recommend all great
Used them before and did not have any difficulties and now it's even easier! Hooray 🙌
Date of experience: September 17, 2024
I was kept booking from booking.com couldn't and then one of my friend recommend this and could book my desire date and time at first attempt plus if you book from this app we have flexibility of changing date and time and even the cancellation you do within 24 hours.
Flexibility
Date of experience: July 20, 2024
For someone who is not good with technology, I found it easy to follow and book my flight x
Came up on Google
Date of experience: September 17, 2024
The experience has been good but lacking in two areas:
- I have not recieved a receipt for my travel & hotel payment. I need that ASAP.
Please email the receipt of payment asap - only have it for the airfare not the hotel.
- Also the hotel has not been in contact with me & I need to ask some questions such as how i get to the hotel from the airport.
Please send me contact details for the hotel.
Have used in past & been happy with eDreams
Date of experience: July 22, 2024
Dear Bartul,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The Spirit air line is not that much better, no services. You should purchase. The price I found with eDream was cheaper.
The cheapest price in the market.
Date of experience: August 22, 2024
Good service thanks a lot. The only inconvenient is that i don't like the ticket form. It's not modern mor pratique.
Date of experience: August 22, 2024
I tried to get the app but can't use it on a Huawei phone. I'm happy about the booking and will check with Eva Air for updates and check in
First one which gave me a direct flight this time
Date of experience: August 21, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Charlotte,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care