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eDreams has a rating of 4.0 stars from 9,446 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Dear edreams,
I hope this message finds you well.
I recently purchased two online tickets through the eDreams application for a flight from Cologne Bonn Airport (CGN), Germany, to Sabiha Gökçen Airport, Istanbul, on August 25th. However, I requested a change to reschedule the flight to August 26th, departing from Düsseldorf Airport, Germany, to Istanbul.
I have checked the application, but it appears that the flight has not yet been updated. Could you please confirm the status of my request at your earliest convenience?
Thank you for your prompt attention to this matter.
Kind regards,
Miad Mardani, Mohammad Fakhraei
Date of experience: August 20, 2024
Flights On time, never had a problem. Just that seats a expensive
Service and easy booking
Date of experience: September 14, 2024
Fue fantástica porque la atención ha sido muy satisfactoria
Porque me la recomendaron
Date of experience: December 12, 2024
It was great experience save lots of mony was trying to purchase the tickets this app popp up save me tots of mony
App popp up while was booking the flight this app did save me lots of money
Date of experience: September 3, 2024
Es un buen servicio sin tener que salir de casa, los recomendaría ya que están muy pendientes del cliente
Es muy económico
Date of experience: October 30, 2024
I received a confirmation with the wrong date and a withdrawal from my account of 883 euros from my account had been processed that is 154 euros more than the invoice and I am still waiting for an explanation
Date of experience: July 12, 2024
I bought a ticket with eDreams that included a layover. I received the boarding pass for the first leg, but not for the second. I was informed that I would receive it up to 8 hours before the flight.
On my way to the airport, I called the second airline. After waiting for 15 minutes, they confirmed that they had no record of a passenger with my details from eDreams and that this issue was common.
I contacted eDreams customer service, and they falsely informed me that the airline had changed the flight, and that they couldn't do anything about it. They completely washed their hands of the matter, leaving me without a solution and showing a total lack of consideration for the customer.
I had to buy a new ticket directly from the airline's website, paying a high price.
I do not recommend this platform at all. They don't care about the customer and offer no solutions in critical moments. "Lamentable" is an understatement.
Date of experience: July 11, 2024
Dear J G,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Very good offer with a cheap ticket and discount! Everything sending on time and providing good information about flights!
Good offer with a cheap ticket!
Date of experience: August 25, 2024
I bought 3 tickets in 10 min! Soo fast and good service! Thank you!
Always i do It!
Date of experience: September 14, 2024
It's always good to make business with EDreams l do appreciate how they handle this their app
Because they always make things easier for me to travel
Date of experience: September 14, 2024
Dear Rafat,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
John
Customer Care
Satisfied with the conditions, speed and quality offered.
Good service
Date of experience: September 14, 2024
Signed up for prime account but prime discount wasn't applied and was charged $120.00 extra than the actual price shown.
Reserved flight to Cairo Egypt but received email saying flight was to Houston.
Flight is on July 26, received email
today, July 17 prompting me to checkin for flight to Houston?
Worst customer service with long hold time and no effort to resolve issues. When asked for supervisor was told supervisor can't help you and refused to connect me to one.
Looked like a good service but appears to be a scam. Will report to better business bureau.
Date of experience: July 17, 2024
Dear Laura,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Booked twice with you this month, both went very well, received confirmation email from you in minute's.Very happy with the price
Don't really know why, but happy I did, very good service, that works for the customers, I really appreciate your support and help.
Date of experience: August 23, 2024
Fue rápido y económico. Espero todo salga bien faltan unos días para viajar
Tenía una buena promo
Date of experience: December 10, 2024
Pleasure. Easy website and self explanatory to use. Feedback information after the booking was also second to none!
I used edreams previously.
Date of experience: August 17, 2024
Easy for booking your travels needs for these parts of the world.
Made it easier reserve hotels and flights for the European/African sections of the world.
Date of experience: September 13, 2024
ATTENTION customers! EDreams is a scam company! They use customer's credit card number to charge them for services (annual subscription, etc.) that they never bought! Beware of them, because if you do the mistake to buy something from them, then they use your credit card number for further transactions without any authorization! Stay away from this company!
Like many customers I bought an airport ticket and by that time I was unknowingly signed up to a prime subscription which costs 65 Euros. I find it out one month later when my credit card bill was issued, but they refused to refund because my claim wasn't within 14 days. This is ridiculous!
Date of experience: June 27, 2024
And by that i mean not having a form or email address and forcing people to call for every little thing... absolutely not
It was cheaper
Date of experience: August 20, 2024
Dear Cristina,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
Anna
Customer Care
I like easier platform like yours to find my best fly ticket option! Thank you
My cousin recommend me your site
Date of experience: September 10, 2024
It's my 1st time utilizing this E-Dreams for the purchase of my future flight trip. It was so easy, convenient and for joining the EDreams Prime on a trial bases Saved me an extra savings of $120.00 on my flight tickets. The trial is good for a month (which can be canceled with in a few days prior end of the 1st mo.), and my choice to either continue with great benefits for a year for a low Fee of $59.00 ir for $69.00 on the Prime Plus, which is great for those that love to travel frequently on Flights, Hotels, and Car discounts for all your convenience! Everyone should try this great membership. Enjoy all your future necessary bookings! Enjoy your business and/or leasure times with E Dreams.
I decided to give EDreams the opportunity and utilize the Prime savings to really see if it's legit on its word and stated on the Flights, Hotels, and car arrangements and savings. I'm giving it the 1st month trial to see if it fits my needs if not fir now, if I decide to cancel or continue with Prime. Will be my decision. I thank you for such an opportunity.
Date of experience: July 5, 2024
Quick and easy for the moment hope it will be as easy to get my boarding pass
Cheapest price for a direct flight
Date of experience: September 6, 2024
This is my first time using your app and it was so easy to use. I'll continue to be using it for more traveling experiences.
I came across it on my search engine and it was not intentional
Date of experience: August 23, 2024
Everything was done exactly according to the trip plan. The experience was positive.
Date of experience: September 13, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Rana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care