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eDreams has a rating of 4.0 stars from 9,446 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Easy process when booking will
Use again with different airline.
Package was just right for us
Date of experience: September 10, 2024
How can I cancle the Prime?
I can't find the way.How can I cancle the Prime?
I can't find the way.How can I cancle the Prime?
I can't find the way.How can I cancle the Prime?
I can't find the way.
Date of experience: July 14, 2024
Es muy práctico el encontrar opciones de vuelo a muy buen precio
Por un familiar
Date of experience: November 30, 2024
Great and easy experience and would recommend to others in the future
It was the best option
Date of experience: September 9, 2024
Dear Amy,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
John
Customer Care
Dear Company Representatives,
On 12.06.2024, I booked tickets from Bucharest to Bologna and back on 20.08.2024 and 26.08.2024 respectively, booking *******0070. My tickets have standard flexibility, so I only requested to shift my flight dates forward by one month and change the departure and return dates to 24.09.2024 and 01.10.2024 respectively, booking *******4491. As I understand the company's policy, the ticket price should not exceed the amount that was initially paid for the tickets.
However, on 27.06.2024, I received invoices totaling 195.54 euros, which need to be paid. Furthermore, on 27.06.2024, 89.9 euros were withdrawn from my card without my knowledge. Please explain why and how much I have to pay just for requesting to postpone the flight date by a month.
Sincerely, Igor Izmiridi
On the advice of friends
Date of experience: June 27, 2024
Unfortunately you took 2 payments from my account the day that I flew from Gatwick!
Online recommendations.
Date of experience: September 6, 2024
I had already informed with the survey filled on the same day (don't like repetition).
After chosing your services by random selection from the web, i became Prime member and wanted to make use of it for my second trip with you.
Date of experience: September 6, 2024
Dear Typhoon,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I do use edreams when needed... mainly combined trips with different destinations.including hotels and/or apartment...with full satisfaction
I am prime for years
Date of experience: August 22, 2024
The flights in Edreams are cheap and affordable. I like the method of booking which hardly took 10 min.
Date of experience: August 11, 2024
I have only booked and downloaded the ap but so far it is unclear what my bagage allowance is. It feels that eDreams tries to sell me all sorts of extras or will charge me if I accidently press anything..
I had to book a flight at short notice because of a funeral and this was the cheapest I could find at that time
Date of experience: June 19, 2024
Dear Danielle,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Quite good service online but flying with Tui means all comunicación is only available in German (which would be OK if you speak German!).
Cheapest flight offer.
Date of experience: August 18, 2024
So far, you are a number one keep doing the job
This is the first time I book with E dream so so far is good and thanks
Date of experience: August 27, 2024
Nothing to say. Nothing to say nothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to say
Date of experience: July 13, 2024
Dear Nauman,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Convenient and fast booking ، Easy transaction and reasonable price
It was the fastest.
Date of experience: September 9, 2024
J ai reçu une confirmation de vol incomplète car il manque le nom de l aéroport pour Bangkok et les horaires!
Date of experience: September 2, 2024
Dear Michel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
First time using, eDreams was not disappointed. Processes were clear and to the point cant wait to come back again
Good value and affordable service
Date of experience: August 10, 2024
Impossible to cancel Prime online, function doesn't operating on the site or application ((
Date of experience: September 9, 2024
Dear Konstantins,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I am very happy to book tickets through eDreams because it is cheap and reliable.
Date of experience: September 9, 2024
Hi I would like to know why was there a deduction of $104 made from my account?
Date of experience: September 9, 2024
Haven't completed travel yet. So can't give a complete review.
Date of experience: September 9, 2024
Dear Tikkana,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
John
Customer Care
Couldn't check-in online for Wizzair (ticket bought through edreams), had to pay €50 extra.
At the counter they also said that the nationality or the adress said we are from China... Just simply ridiculous
I dont know, will not happen again
Date of experience: June 30, 2024
Dear Csaba,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Jaenam,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care