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eDreams has a rating of 4.0 stars from 9,446 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
I was very happy It was very easy to book online I do not know what else to say. I have to have 50 words so I guess I will count for one to 50.
It was the cheapest
Date of experience: August 21, 2024
I got a good itinerary, price and overall booking experience was great.
However, I could not pull up my reservations on the airline sites. Had to chat with support to get a new code for one of the airlines, and for the second one I was told that my flight was booked with CitizenPlane. CitizenPlane FAQ shows their conf code is a group booking and will not show on the airline site, I cannot do online check-in, etc.
I am glad I paid the extra $11 for Standard support or this could have been an even bigger hassle. The Bot that is used to start the chat before you go to a human should be more forgiving and direct to a human sooner, I had a very niche issue but there was no way to avoid jumping through the bot's hoops before a human came in to the chat to help. The human was very helpful for the one airline, yet the concern remains
A) Why did I get an incorrect airline reference
B) Why do I have to deal with CitizenPlane when I booked with eDreams
C) Why do I have to trust but cannot verify whether the airline actually has my booking for the CitizenPlane flight
Date of experience: August 18, 2024
I booked a ticket from e-dream. I got notification that my flight was canceled, and I can find some alternative flight. I tried million times to rebook another flight, but I always get "we are unable to display this page".
Date of experience: July 8, 2024
Dear Amel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Very good it's amazing to work on this eDreams application I had a good experience
Date of experience: September 5, 2024
Yes, I like edreams booking.very good service that's why many people they are using edreams website thank you 🙏
Because edreams website shows very affordable price ticket
Date of experience: August 10, 2024
Was a good experience navigating through and the response was fast
It was convenient
Date of experience: September 8, 2024
Es la mejor aplicación para comprar vuelos! Siempre compro aquí, es economico y fácil.
Date of experience: November 25, 2024
I have spent 2 days trying to download boarding pass, but have had nothing but problems. I need assistance, because I refuse to have to pay at the airport while there is a problem between jet2, edreams and my email address.
I'm beginning to ask myself that question.
Date of experience: June 28, 2024
Dear George,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Ease of use of the website and a variety of airlines to choose from.
Date of experience: September 8, 2024
The experience was easy and fast. I just had to relax as they sort me out. I appreciate
It's simple, easy and fast. I couldn't have chosen any better
Date of experience: August 30, 2024
It was very easy booking my flight however the 5 digit booking code I received does not work for American, Level or British Airways
I am a Prime member
Date of experience: August 28, 2024
Dear Carlos,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I avail the prime so every travel i have discount thanks to this app no need to go in travel agency
I saw it in ads
Date of experience: September 7, 2024
Your display of information makes it very hard to understand what's actually included with the flight. You never have any information about carry-on luggage, which is very annoying. I would never have booked with you if I had another viable option.
I couldn't booked this flight from the airline directly.
Date of experience: June 21, 2024
Dear O S,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Booking my trip was so easy and not stressful at all! I would 100% recommend eDreams and will be using it again for future trips!
Date of experience: August 8, 2024
I did book a ticket at a low price and when the booking did not get confirmed- I panicked for I relied on the flight at that price.
The team of specialists went out of the way to confirm a booking. In particular, Rahul 14 took upon himself not only to reassure me but to handle my case personally.
Thank you, once again I am a loyal fan of eDreams!
Price range
Reliability
Competency
Stuff
Date of experience: June 26, 2024
It was fine after I chose to fine cheaper and an alternative flight.
Cheaper and alternative flights
Date of experience: September 6, 2024
The service was excellent! My request has been resolved very quickly and without any complications.
Will definitely use the edreams in the future.
Best flight scanner, flight combos and deals.
Date of experience: August 13, 2024
The room we pico qnd pay had 1 bed, 2 people
But hitwl gave us double bed roon and bed was 80x190 cm We are tall people this was not nice
No rest for us
Also toilet - full of black fungus
Not clean place price cheaper 4,5€ than site but room to bad
Date of experience: August 6, 2024
Dear Zana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Easy and clear to do all the booking and prices were the best around the different apps
The cheapest
Date of experience: September 7, 2024
Options not clearly detailed and confusing words using commonly.
Date of experience: September 7, 2024
Dear Christopher,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Darpan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care