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eDreams has a rating of 3.9 stars from 8,687 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Placed a booking with reference number, but booking subsequently failed. Couldn't access booking through reference number to complete transaction and had to re-make booking from the start. Discount code APP10 (-10%) that was offered did not work.
Good deals on weekend breaks
Everything is transparent and I am very satisfied with the display of the page. Everything is nicely explained and shown so that you can easily find your way when using the app for the first time. So I am very satisfied with the use of edrems and I recommend it to others.
Because have the best flights options.
Customer service was great, Akash was super professional and patient. Tried all the possibilities and went beyond to meet my expectation,which I appreciate deep in my heart.
I booked Hotel VIP Executive Eden Aparth, Lisbon through your agency for the period from August 6 to 11 this year, received your booking confirmation no. *******8258. But I did not receive a confirmation from the hotel itself or the possibility to get in touch with them and announce the time of arrival at the same.
I would like to ask you to open the way for me to correspond with the hotel.
Thank you for your cooperation,
Milena Dordevic
Dear Milena,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Best prices, hands down. Was navigating through all websites for the best deals and I came across EDreams … my first time and and just can't wait to book my next flight.
Reliable source for very valuable price.
I tried to book my flight I received a message that my booking could not be confirmed due to bank refusal, so I booked again & I was confirmed on 2 flight, then I find out bank approved first flight, problem isn't eDreams, the only issue I have is trying to contact them. Then joined prime and tried to get a room and use my so called voucher for a discount but no rooms available, had to book through other sight.
I don’t recall, they must have popped up through my first flight though easy flights.
Dear Richard,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I am a prime subscriber for e dreams and when I buy a ticket the app adds like an imaginary edreams discount and then I have the same price I have on all the other search engines I use. So it is not a real discount.
Cause I thought it would have better deals, but I have been purchasing flights from other search engines as edreams, even while being prime, is more expensive.
Dear Sofia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I booked flight+ hotel hotel was confirmed in second but my flight took few hours to confirm which made me uncomfortable until I received the confirmation
Thanks for the effort to complete my booking
Comparing with many other sites eDreams was the pest quantity and quality the price was much cheaper than others
I have struggled to find out information in the having allowance and applying for assistance - I am referred to the airline direct - so makes ne think u should have just booked direct with them.
The price was slightly lower.
Dear Hayley,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
All good,could do with more info on baggage transfer and connecting onward flights,first time I've done it.
Had to go on online chat to find out info be nice if it was on app.
Used them before.impressed
I arranged flight ticket from Skopje to Budapest throw Frankfurt with Lufthansa and then from Budapest to Skopje with Wizz air. The price ticket (bigger than as premium member) was completely taken from my account and after that I received info that the booking cannot be arranged from Skopje to Budapest. In that case, I was forced to book another one-way fight from Skopje to Budapest with early morning flight at 4 AM with Serbia airlines. My secretary wrote to eDrems for money refund because nobody showed any interest for that by now. My current flight ticket instead of cca 200Eur costed me more than 400Eur. I do hope that there will be money refund in near future. If not, I will never use eDrems again.
Because I am premium member.
Dear Vida,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Unable to speak to customer service to confirm my baggage check in and what did I get? An AI bullcrap who didn't understand anything. Has the CEO used the Web chat because if they did they would find it embarrassing and surprisingly they allowed something like that to exist.
Because of Google
Dear Adiel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
EDreams has incredible user-friendly interface that makes it easier to use. Excellent logistic services – reliable and cost-efficient. I would recommend everyone for their outstanding services.
I choose eDreams because I save time and money using their services.
I booked a flight from Berlin July 12. It was booked through Aer Lingus. The flight was canceled because of a pilot strike in Ireland. Aer Lingus re-booked the flight through British Airways and when I arrived at the airport I found that my flight from LHR to PHL was canceled as well. That re-booking was for the next day late afternoon and I missed my mother's birthday celebration. I was interested in receiving some kind of reimbursement for this huge delay but there are no records that the airlines or Edreams will share that I can send to Air Help.
I used the companies services before.
Dear Frank,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Don't know, I am flying tomorrow. I need some help to understand how man KG I have to carry tomorrow to the airport without paying excess luggage. Please, can you advice me?
Dear Leonard,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Booking a flight was like a hurdle race, getting over the items that one didn't need and several times getting a warning about speeding up or the offer would be withdrawn
By mistake!
Dear Nicholas,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Very easy to book straight forward and received confirmation very soon afterwards the EDreams app is very good too just short form to fill to receive boarding pass
Seemed easiest
I was able to use a discount code that allowed me to receive additional money off my flight. It's been a while since I booked a flight so I was happy to get that extra discount. I had been contemplating discontinuing my membership but maybe it's still worth it.
Cheapest option and I had a discount code
I was offered a free trial of their PRIME service which I accepted. On finalising the booking and paying I failed to notice that they had added a payment for PRIME without pointing this out. I rang them immediately to correct this and they told me "Bad luck we're not changing anything" I will never use these people again.
They offered the cheapest price. I have since discovered that booking direct with Air Asia would have been cheaper.
Dear John,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I found the best price on their website so I went directly for it. To my surprise, I found the cheaper ticket is already of a higher category which was the cherry on top.
I had very bad experience, the website didn't accept to pay with American express in first place so on same day I bought my tkts with airline directly and by my big surprise this company charge me the tickets next day without my approval and I complained and only they refunded part of the total and now passed already 12 days since my last call and still they are saying because an error they didn't refund the total, I feel they stole from me not only money if not as well my time.
Just dealing with them take so long and they are saying sorry but it is not enough and still not processing the refund.
I will mention this experience to all people I know and for sure not use this company anymore.
Dear Eileen,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I think the booking is fine, though I have been unable to go to the Air Asia website and confirm that my reservation is there as promised.
The worst part of this is you made me accept a membership to "Prime" which costs more than the flight I booked, and while you promised to have an easy way to cancel that online, THAT IS A LIE. I CANNOT FIND A WAY TO CANCEL THIS UNWANTED COSTLY CRAP ONLINE. Apparently I have to call a phone number to do that. It's a New York area phone number which you said is "toll free" but is not, and you wrote it in a weird way that made it look like an Afghanistan or Tibetan phone number. This is very sleazy, and you know it.
It came up in Kayak as the lowest price, quickest way to fly from Hanoi to Chiang Mai. I have in fact used eDreams before -- in 2023, and it was fine -- I didn't' get barraged by crappy extra "products," "subscriptions" and "memberships" which you make difficult to remove. If future Kayak searches pull up eDreams and other agencies, I will consider using the alternatives, even if it costs a bit more..
Dear Gerald,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Contacted customer service by chat. Connection was prompt, Nisha, the service person was very helpful and courteous. Resolved my query quickly and successfully. Will recommend edreams to anyone
I booked a Turkish Airlines ticket ok edreams. Reached them through the Kayak search
Recently booked a trip to South Africa through eDreams and was pleasantly surprised by the affordability and quality of the experience. The booking process was smooth and efficient.
Affordability!
First time to booked here and via Agoda, cheaper and fast.they sent you your receipt and confirmation about your flight plus you free for cancellations
We booked from Agoda
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear James,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care