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eDreams has a rating of 4.0 stars from 9,439 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Using eDreams was easy and nice as it was my first time making plans for a flight.
Good price for the place i was looking to go to.
Date of experience: August 14, 2024
Always the lowest price on fares I can find. Used the site multiple times with no problems.
Great price. Easy to deal with!
Date of experience: August 14, 2024
It's my 1st time booking with eDreams so it took slightly longer on the new app
Date of experience: August 22, 2024
Helpful and useful, thank you so much for this information, too much easy to reservation
Date of experience: August 18, 2024
When you find a ticket you have to buy it at once, otherwise the price goes up so quickly!
All airlines in one place
Date of experience: August 11, 2024
Good service easy payment but little bit expensive prices overall good experience
The search engine converted me to edreams good service easy payment but little bit expensive prices overall good experience
Date of experience: August 21, 2024
I logged on and the selection of the trip was easy. The system is quite good at getting you back to your start point. I had never thought of returning to the UK via Bulgaria where I will spend a happy 4 hrs in a USSR airport. BUT it selected me a very cheap option. I have managed to get to and from Rome for the price of a single;e fare on euro star to Paris. A good system. No faults and no issues.
A quick option under Google search
Date of experience: May 6, 2024
Booked initial flight to wake up next morning to email saying booking failed for some reason rebooked same flight that same morning everything booked straight away so not really a problem unsure why initial booking never went through would have been nice to know why even if it was my fault.
Date of experience: May 19, 2024
Last minute ticket booked on half price. I am a member since 2006. Great service and worth the money.
Prime membership is great. I can find deals especially in the summer to Greek islands.
Date of experience: August 1, 2024
I received very quick my booking details so I am very satisfied with edreams
I always book on edreams website its cheap and they respond very quick
Date of experience: August 21, 2024
Hello,
We bought 4 round trip flight tickets for WestJet through Edreams. When we made the purchase, Edreams offered an (Econo) status online, which allowed for one (1) carry-on bag and one (1) personal item. However, after receiving the confirmation from WestJet, we were informed that we were downgraded to (UltraBasic) status, which only allows for one (1) personal item.
We provided a screenshot of the website showing the carry-on luggage allowance, but they continued to deny our claim, and calling the luggage a personal item, leaving us with an additional cost of $50 for each carry-on per trip, totaling about $400 for us.
All we are asking for is to receive what was initially offered and paid for, without any extra charges. Unfortunately, they have ceased communication with us.
To all travelers, please be aware of this company. I'm not sure if eDreams is intentionally misleading their clients or if changing the flight category after the purchase is part of some sort of scheme.
Hernan Berezan
Regarding your booking references *******6664 & *******8282 with eDreams.
Location: US
Date of experience: July 8, 2024
Helpful and well explained. Thank you. I trust it will all be fine.
Date of experience: August 21, 2024
Dear Aristos,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
John
Customer Care
Thanks so much! I waited a bit too long to book my tickets but ya'll still had the lowest fares!
A friend referred me.
Date of experience: August 21, 2024
Easy to navigate through the questions and affordable. Good experience.
This website was chosen for me. I will is it again.
Date of experience: August 21, 2024
I use the application for a long time. No complains. Thank you!
Date of experience: August 21, 2024
Good experience. Was easy and got essentially what I wanted.
Date of experience: August 21, 2024
Excellent condition with your company. A information wise
Date of experience: August 21, 2024
The experience was ok not good there lots of room for improvement all over the site
Price and knowledge that edreems have been around a bit
Date of experience: August 15, 2024
Dear Belma,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Dear Sir/Madam
I have contacted my bank to refuse the payment of £89.99 as I did not authorise it and you did not give me any notice. This resulted in overdrawn charges.
There was nothing on your booking page informing me that I had already had a free trial so I was unaware when l booked that this was the case.
I would have booked elsewhere at a cheaper price had I known I wasn't able to receive free trial.
Please refer this immediately to your complaints department. I am extremely angry with your company and wish this matter to be taken further.
A M Johnstone
Better deals which proved to be untrue.
Date of experience: May 15, 2024
Dear Anne,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I booked a trip to Greece from USA and despite receiving confirmation via email on my "total charges" my actual charges on my credit card were about $730 more. To complicate things, they notified me the next day via email that they were unable to book my seats with FlyNorse so they refunded me $161 but that still did not account for the $730 surcharge. They referred me to FlyNorse to pay separately for my seats which i did for an additional $900 ( seats for me and my family). And I've spent countless hours (waiting at least 1-2 hours to have someone log in) on CHAT over two months (4 attempts) as they don't seem to have a telephone number for communication. Despite multiple requests they have been UNABLE to provide a formal invoice with their charges. During one of the chat texts they reported a "$725" reprocessing fee. Which subsequently they said "you haven't been charged for this...can ignore this fees". Then they argued that FlyNorse charged $725.12 more. Yet, I already had checked with FlyNorse and they had not. And then they seemed to have stopped communicating with me altogether. As of this point there is still no resolution and I will be contacting my credit card company to see what my options are.
Location: US
Date of experience: June 14, 2024
Dear Demetres,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I think the service was great. I found the sites to be very informative ith a wide range of options provided.
Came across EDreams whilst searching for flights in internet.
Date of experience: July 27, 2024
Great experience using eDreams to book my Spirit flight. Website worked, was easy to navigate and understand how to select/deselect all options.
I went to spirit to schedule a flight and was directed to make my spirit reservation via eDreams
Date of experience: July 30, 2024
The registration fee should be made more clear at the ginning of the app i felt this was sharp practice but as i need another flight in december i left the booking intact hope its going to be worth it
Came up first on google
Date of experience: May 20, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Hernan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care