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eDreams has a rating of 4.0 stars from 9,435 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
My experience was quite negative, I missed my flight due to long queues at the airport despite the fact that I arrived early, and being with a baby in my arms I had to go back home and buy a ticket again for the next day. On another day I was told to pay for the same bag weighing 8 kg (despite the fact that my ticket allowed me to carry 10 kg). I was definitely not satisfied with the level of customer service, who will return my money I've spent for nothing?
Date of experience: May 4, 2024
Fast and reliable operation. I'll survived it in very first time to fill all characters
Date of experience: August 20, 2024
Just know there is no such thing as free carry on, unfortunately it's industry wide
Date of experience: August 20, 2024
After sales service very good, App great and easy to use. Good perks of membership too
Cost and additional perks of membership makes using eDreams for regular travel a no brainer.
Date of experience: August 14, 2024
Very easy to book flights and you can find economical options
Date of experience: August 20, 2024
I got a great deals on eDreams and they sent my flight confirmation in minutes after I made the payment. Thank you so much.
Prime discount.
Date of experience: July 16, 2024
Edreams steal your money.This is not a dream
Just to let everyone know that recently edream went into my bank account without my permission from flights I booked last year.i was charged 54.00 euro for a subscription from last year that I was never asked about this year or emailed about.i contacted my bank to put a block on it...but by the time it went throw it was took out.
How is this legal.
Can anyone help me...I was on to edreams support 4 times trying to sort it out. I got some fella.""god love him"""
I was on a absolute rampage """ his name was zac.was so nice.
But edreams should be ashamed
I always thought u could not take money our of ur account without u being informed..
Location: US
Tip for consumers:
Can not take a screen shot of the money taken our..
Date of experience: May 4, 2024
Dear Linda,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Reasonable priced only downside is all the the additional cost ie:- add-one
Exceptional Service
Date of experience: August 19, 2024
This flight was the best to me,since I have more planes I would like to refer other people to to you as they travel
Good services
Date of experience: July 29, 2024
I'm very satisfied with the service I received. Through many years, I have had a lot of successful bookings with Dreams.
Thanks
I have a long experience of satisfaction with eDreams.
Date of experience: July 24, 2024
Long time need to wait for tickets. Need request every step.
Cheapest place for tickets
Date of experience: August 19, 2024
I got the best price from edreams.
Thank you edreams for your quick service
Best prices
Date of experience: August 17, 2024
So happy with edreams. I got the best deal comparing with other sites.
Date of experience: March 4, 2024
I had to wait more than 24 hours to receive the confirmation. In the meantime I was almost sure that the reservation will be cancelled
Date of experience: July 28, 2024
Dear Luana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Recibí mi confirmación de vuelos muy pronto. Espero seguir recibiendo notificaciones al respecto. Gracias.
Porque me pareció que podía tener ventajas en mis vuelos.
Date of experience: October 13, 2024
Very smooth experience booking. Will book again. No problems at all with the site.
Date of experience: August 19, 2024
I had to go to the corendon agency to book my luggage and for the seat reservation. There are two different companies, corendon.nl and corendon.com if you don't know that you won't succeed and you get mad.
The first and cheapest - i hope-
Date of experience: May 25, 2024
Dear Wim,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Have a question, could you tell me please how and when I can checked in in order get boarding pass?
Found in internet
Date of experience: August 7, 2024
I was promised a free month membership and had to pay for it. When I called they could not help and also charged me for the call when it said it would also be free. It is a scam and I would not recommend to anyone
It was cheap, but turned out being more expensive. Rip off.
Date of experience: May 18, 2024
Dear Edward,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
App is very convenient and user friensly. There are no efforts to book and find cheaper things with other travel apps. But I waited about 1hours at the reception not for confirming booking. My booking is registered not by my name and address. Call sevice solved problem but our family were very tired. I became to know that booking of name and address is edreams name(Javier...) and address(spain).
It should correct next time. I don't want have thing again!
Fine Reasonable price well.
Date of experience: May 23, 2024
Dear Junhyeok,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
My interaction with the customer service reps is excellent - i was however concerned when the first leg of my flight was cancelled - and so had to rebook - i am awaiting a refund for that flight
Convenience
Date of experience: June 23, 2024
I canceled my membership renewal yesterday morning and received your confirmation email,but this morning you automatically charged me£69.99. Now my request is 1.CANCEL my membership 2.REFUND my money 3. Unbundle my card
Date of experience: June 3, 2024
Dear Shushan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
It's easy to make the reservation with best price thank you for sending the details
Date of experience: August 14, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Olha,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team