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eDreams has a rating of 4.0 stars from 9,434 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Last year, I booked a flight ticket through them, but somehow, in doing so, I unwittingly accepted a subscription—perhaps hidden in the Terms and Conditions or through some unclear method of signing up without awareness.
Now, I'm attempting to contact them for a refund because I haven't utilized the service, but I can't seem to reach them. Their phone number is inactive, and they don't entertain inquiries unless you have an active booking. It's frustratingly well-crafted. I've witnessed numerous people fall victim to this scam.
I strongly advise against using this company; it's untrustworthy!
Date of experience: January 8, 2024
I found the best price for flight...I look for few sites and they increase the price or add at the end more money, but here not more money when to pay the ticket!
It was the best price for my flight...
Date of experience: June 17, 2024
A bit too much of marketing whilst trying to make a booking. This can get in the way and create confusions in booking process which can be a very expensive mistake.
It helps to make a choice on all other airlines.
Date of experience: June 15, 2024
Good service and fast response with the booking number and easy to understand the web site
Date of experience: August 13, 2024
Was really good I bought my ticket very easy and fast I am happy with this company
It’s my first time choosing it
Date of experience: August 5, 2024
Prices are fairly reasonable and the the booing process for flights is straightforward. Especially if you become a prime member. However hotel bookings and prices need to be improved. Other sites have a lot of no upfront payments and free cancellations.
It had good flight prices.
Date of experience: March 24, 2024
For three months now I have been trying to get from eDreams an invoice for my Travel Insurance company. I had 3 tickets in one invoice with 2 different airline companies. I spent hours on the phone and sent tens of emails asking for a price breakdown in the invoice - I need to know what price I paid for each company ticket separately. 3 months…. NO result. They lie, ignore emails, do not pay attention to the actual requests – I still don't think they understood what I'm asking for. They provide the same response repeatedly. Do NOT buy anything from this company. You will regret it!
Location: US
Date of experience: January 10, 2024
Just booked my flights and several things are off here! They took the funds and its still processing no confirmation just a reference number and a generic email stating we may need to wait 24 hours. The worst part is when i went to look up the reference number and saw the passenger details both my husband's and my own birthday were off by a day. I double checked all the information before i submitted it. There's 0 chance i made that mistake. Conveniently enough they have options to pay for customer service to help make flight modifications. So they basically have it where either you pay for the extra support or they will make you pay for the support. Absolutely shameful! Stay away!
Location: US
Date of experience: February 5, 2024
Dear magdalys,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
It was very easy and simple to book and my confirmation also came on time
I choose eDreams because a friend recommended it to me that they are reliable
Date of experience: August 9, 2024
EDreams has so little trustworthiness that flight companies now automatically block bookings from them. They "just happen" to not warn you of this, while charging you up to 50% extra on your flight for no reason. And if that company happens to be Ryanair which you'd swear was managed by a sadistic Jigsaw killer from how much they like trapping you in a catch-22 where getting assistance is impossible.
Long story short: airlines won't accept eDreams booking, eDreams sells you bookings anyway.
EDIT: They also have bottom of the barrel customer service, as you can see from the soulless copy-pasted reply to mine and others' review.
Date of experience: June 25, 2023
So I'm edreams prime member. Bought ticket last minute ticket flying to London from Tel Aviv, they took the money but never issued my boarding pass therefore the airline didn't have any seats left. Shame on this type of third party company. Don't ever use them. Time wasters, impossible to reach them via the app, you can talk to a robot that doesn't transfer the message to anyone just goes in circles.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 18, 2023
We paid for a hotel in Roma, Italy, that doesn't exist through the e Dreams app!
Our booking reference number *******7252 has been confirmed many times.
A real shock for us!
Customer support was very poor and left us waiting for more than 6 hours without any information on what to do.In the email sent, it can be seen that it was only in the evening! (picture is attached) In the meantime, we barely found another accommodation and paid dearly, and they won't even refund what we paid them! We are very disappointed!
Not recommended at all!
Products used:
hotel resevation
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 2, 2023
Dear Snezana,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Good to check and buy flight tickets and other services. I usually took just minutes to be confirmed but my latest experiences were taken about almost 24hrs to be confirmed.
It is quite reasonable price than others
Date of experience: June 20, 2024
EDreams the worst online booking ever. I have experienced. I booked the ticket for my family (4) to Egypt in Dec 2023 for 1600£, but unfortunate (for everyone) conflict started between Israel region. So we cannot risk going there. We call the Edreams to cancel and ask for refund. After too much going over call and email they agree to refund 39 pound. If you want long sleepless nights, thinking about what you will do about you refund or holiday, they use these vendor.
They are not helpful at all when things go south. Unfortunately we pick them for the first and last time.
Better use booking.com, they are more helpful.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 31, 2023
Dear Jatt,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
It was simple to consult the flight offers according to my settings and find the most suitable.
Because it has various options, nice prices and easy to navegate.
Date of experience: August 12, 2024
I am being charged what appears to be a monthly membership fee which was said to have been included in my recent booking ref *******3697
I do not want to continue membership
As is common with these situations finding a route to communicate this is not straightforward
Appeared good value
I will think twice about booking again
This is quite irritating
Date of experience: April 7, 2024
Dear Peter,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I've repeatedly experienced them showing a lower price and then increasing it on the payment page. Recently I was offered a free prime membership and accepted it to give the service a try. Same issue - offers "prime discounts" until the payment page. I finally called in to ask about this and was told that despite sharing screenshots of my prime account, confirmation emails, login showing I'm a prime member, they still tell me I'm not a member. I was transferred 4 times for that. Junk from the start...
Location: US
Date of experience: February 1, 2024
Dear M A,
We are very sorry that your customer service experience was not positive.
The way the interaction was handled did not match our quality standards, which are very important to us.
We have rechecked the case to verify that the quality standards have been respected in all other situations: we confirm that the request is ongoing and is being handled correctly.
As soon as we have a response, we will send you an email to the address you used to make your purchase.
We thank you for your patience and understanding.
Regards,
John
Customer Care Team
Booked a return flight to Toyko with insurance just incase of a required change of flight time. Which we needed due to airline moving schedule. EDreams organised an alternative flight without much issue (albeit terrible communication) which you have to pay in full and reclaim via the insurance. "BUT" eDreams will not supply an invoice for you to make a claim with "THEIR" insurance. After dozens of requests and getting in touch with human via webchat (twice) who insisted it would be sorted and had escalated it to the highest level "NOTHING" so it looks like I will not get a refund. Please beware when booking with insurance.
Products used:
Flight booking
Date of experience: May 15, 2024
Dear Glyn,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
They take your money! Terrible agency! I was eligible for a full flight cancellation refund. Never buy tickets from these!
I was waiting for my visa and had to cancel the flight- 2 weeks in advance.
I didn't get all, they return 80% only because I selected in my cancellation "any reason". When I called, they said you get 80% of your money back.
On the online support, they give you to read their policy and they don't give a full refund.
Make sure before booking any flights.
Below is their reply.
"We are sorry to hear you had an unsatisfactory experience with us and we regret any inconvenience this issue may have caused.
Regarding your request we would like to inform you that the insurance cancel for any reason as covered only 80% from the the ticket price."
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 6, 2023
We found eDreams in Nov 2023 because at the time they had the best price for the ticket we needed. We signed up for the free trial of the prime membership in order to get an additional discount. We then forgot about the prime membership until we got a charge on our credit card a year later. I called to request a refund, and got sent to a customer retention team who offered me vouchers and discounts and ultimately refused to cancel my membership unless I insisted multiple times. The prime membership really offers no meaningful value at this point because eDreams no longer has competitive rates to what can be found with a simple Google search. The extra 10-20% off of an already high priced ticket is pointless. I'm going to have to call them again to actually cancel this membership.
Location: US
Date of experience: December 23, 2023
Dear Jeff,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Lamento no me hayan practicado la reserva en las condiciones contratadas al momento de tomar la opción por Volaris. Jamás utilicé esta empresa anteriormente, y quise darle una oportunidad para conocerla. Será en otra oportunidad.
Tengo mis dudas de seguir utilizando este medio.
Date of experience: August 21, 2024
Dear Miguel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I dislike going through third parties for making reservations. I never know quite with whom I am dealing. I don't understand the relationship between the airline I chose, eDreams, and another entity called LEVEL.
I especially dislike having to sign up -- and then remember to cancel -- to get a discount.
Now I dislike all the follow up emails for more special offers that are of no interest. I may continue to look but I also look forward to cancelling my 30 day free trial.
To get a discount on a flight
Date of experience: March 16, 2024
Dear Roberta,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
This is the worst experience I have ever had w a travel company. They are ignorant and unwilling to help. After booking a $4,500 trip, I had to cancel within days because my mother passed away (have Death Certificate) the company will not even offer a credit. Their computer system constantly has technical difficulty. I have sent them over 3 messages explaining the situation and no one responded.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 21, 2023
Both my outbound and return flights were cancelled by the airlines, British Airways and RyanAir respectively. I'm still waiting for a refund after 8 months. Every time I chat with an agent after holding for ages, I am told the same thing, that my refund is being chased. This company is criminal. Never buy flights from them. If I could give no stars I would.
Date of experience: April 29, 2023
I'm finding that eDreams is a part of my mix of services I use to get the best pricing/value for my money.
When I signed up originally, it was because eDreams had the best deals. While they may not be the cheapest for every trip I take, they are the cheapest for many, and competitive for the rest (within 5% of any other service)... so I would say this is a great primary source for travel needs.
Date of experience: July 15, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Hi Irena,
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Kind Regards,
Ayush