eDreams

EDreams is the biggest crook in the travel business with which I have had the misfortune of becoming involved! Don't put any faith in their website policies because they do not follow them. Their stated policy is to fully refund airline reservations within 24 hours, however they charged me $54.54 for a cancellation made within minutes of the reservation. The airline refunded the fare the same day it was made and it took weeks for eDreams to refund that fare to me and only after numerous phone calls and emails. They are a foreign (non-US) provider and not, therefore generally, bound to US law. If they sucker you into the Prime offer, you will only be able to cancel with dozens of calls and emails before additional charges show up on our credit card. This was a very disappointing experience and I hope I save you from the same.

EDreams represents the absolute worse level of customer service imaginable. I have never encountered such a winded and useless process that leads you only to engage with incompetent support people, robots, or automated responses.

I have been waiting for a refund of seats that I paid but eDreams never booked on my behalf for over 6 months. They just basically took the money and never booked my seats and I only discovered this during the check-in process. I spend more then 10 hours on calls with incompetent people that can barely communicate let alone trying to understand their English and sent many many emails - All for nothing.

Absolute Shame of a company!

It's very easy and very helpful to call the e dream team they are very helpful

I bought tickets from Palermo to Florence with eDreams. I paid extra money for flexibility. My flight was cancelled and airline assigned a new flight later. I submitted request to eDreams to change this flight for more earlier time. They wanted to charge me extra 65 euro per person for this change despite paid flexible product. If I used direct booking on airline web, I could do it without any charges (because original flight was canceled). Additionally, direct booking would save me about $100.

Location: US

I did not get my flight ticket and my flight is tomorrow morning

I brought a ticket for my son to return home from England as l have cancer no where did it say he needed a visa, only to have to book new flights and he missed his connecting flight. Forms filled out no refund, don't use this website.

After checking in for the flight, e-dream sent me a boarding pass in the name of another person. It was impossible to tell them about the error. On the return flight, they did not send a boarding pass at all. And this is a Prime service, for which they charged more than 50 euros from my account. After reading the reviews of other affected passengers, I realized that I would never deal with this company again.

I covered a booking with their "cancellation for any reason" guarantee. Unfortunately, I had to cancel that travel.
Since December 2021, I've been contacting them to be teased with the promise "we'll process your refund within 10 working days" times and times again.

It's been A YEAR AND A HALF and they still keep my rightfully promised refund of £73.84.

Their customer service is painful to contact: they don't provide a telephone or email and you have to go via a time-consuming chat that doesn't allow to copy-paste info.

If you've had a similar experience, please get in touch.

Good. Was a bit difficult to choose the flight I needed. Thank you

Have booked a two-way trip for another person from them for the New Year Eve.
Got a change of plan, person did not took the first flight.
They cancelled return flight. It was amazing to know that while on holiday.
Only issued a partial refund. Do not recommend this company.

Wery bad customer service, they dont care and dont whant to help the customer. If you have to use eDreams dont buy anything extra. Flexible tickets dont work at all, you pay for the service and when you whant to use it you have to pay again.

Do not touch this company with a bargepole! I booked flights with them, Edinburgh-Faro and return, plus a hotel stay, in May/June 2022 and had to cancel (well within the time allowed) due to the sudden illness and hospitalisation of a family member. In trying to claim a refund, I have had nothing but knock-backs (in Spanish) ever since. My only regret in writing this review is that the overall rating allows nothing less than one star.

I made a one-time flight purchase. All was fine until the bank gave me a warning of unusual activity. After investigation, it was discovered that I had been automatically put into a subscription system, which they immediately, in the next month, attempted to withdraw GBP69.99 three times. When confronted with this for cancellation and refund of the amount via phone, they only provided lip service of a discount and a GBP25.00 partial refund only. When confronted for a full refund, their customer service stated 'they do not have such a policy!' Currently, the bank is in a dispute over the abnormal amounts. My card was replaced, and the matter is in the middle of an investigation for the remaining dispute.

If you think the company is reasonable, it is your choice to use them.

Ho provato a cambiare la data di una una prenotazione aerea( catania -tirana) e dopo 10 ore non so ancora se è stata accettata o no.
I tried to change the date of an airline reservation (Catania - Tirana) and after 10 hours I still don't know if it was accepted or not.

I attempted to buy tickets from their website multiple times, using my bank's app to authorize payment. Every time (about 5 attempts) the eDreams website told me "transaction failed". So I bought the tickets elsewhere. After that eDreams sent me a confirmation that the purchase DID go through. Now they won't refund money -- in fact, they say they can only charge money they can't refund it. Company is a scam, stay away!

Very nice prices, affordable and good flight schedules, I just think that kids shouldn't pay the same as adults, all of the travel agencies should change that

I tried several websites to do my booking but found on this occasion, this was the best, I was able to book the hotel I wanted plus the flights were good but most importantly I could understand what baggage, whether checked in or cabin baggage and the payments if any were needed. All the airlines with other sites were a bit of a minefield with extra costs and caused some confusion

It's my first flight and it is one hour late.its normal
Otherwise I don't think that anything is wrong.

Cheapest and easiest for finding and booking flights book now

I have booked a flight with them for $1500 + and they cancelled it due to airline didn't get confirmation with them. They are only offering $986 as refund now and I have to spend another $2200 to book the flight to the same destination again. They also lied about flight being fully booked where I was able to find seats in the same flight to the same destination for the same date. This is not a place I will never book my vacations anymore and don't trust them at all. What a rip off!

It was easy to use and didn't take much time at all. The website was easy to use

Terrible terrible company to deal with.
I booked a flight, and they charged my credit card an extra $90 to what was displayed on screen when I selected 'pay'. When I followed up with customer service they asked me to prove it. Silly me, I assumed they were a legit company so didn't think to screenshot every step of the way.
I would advise to boycott this company, otherwise screen shot prior to payment, to ensure you have proof when they charge you whatever they feel like charging you.

Their flight changing policy is unclear, you need to confirm by phone after you have requested it online (when I requested it online, I was told that I would pay a fare difference of 20 euros, 2 days later that became 250 euros). In 3 days I lost 225 euros which I will never see back. There was a mistake in my Prime membership which they were not willing or able to change, so I lost by that 54 euros. Very unreliable, hard to solve your problems, inconsistent service system. Extremely frustrating. I will never recommend edreams or use it myself.