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eDreams has a rating of 4.0 stars from 9,435 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Booking process is quick and well explained. No problems at all.
Popped up from the search in Google
Date of experience: August 11, 2024
Stopped in a McDonald's parking lot and made my reservation in 5 mins. Done. Hotel was literally down the street. Too easy!
Cheapest deal
Date of experience: June 26, 2024
I fly throughout the Mediterranean regularly and on short notice. EDreams has made it easier to get confirmations, boarding passes and invoices.
Random. It came up on a flight I was trying to book.
Date of experience: June 27, 2024
Just what I wanted and needed. Fast and easy! No hassle and all the info right there.
Date of experience: August 10, 2024
Keep away from edreams! Fraud!
Less than zero! Loosing 800€ because they won't issue a receipt for their services. The worse part is that they make fun of you and consuming valuable time and effort in fruitless communication.
Date of experience: February 9, 2024
The same as other customers said - It's a trap!
They slip their "Prime membership" into simple plane ticket. Shows as discount, but then You are charged for this discount with membership charge. And if You forget about it, its charged again next year!
Canceling online doesn't work.
They took the payment today again, but said, they are not able to stop it, even though i called them like 30 minutes after that.
And... they keep on trying to sell some discounts when You call customer support!
Also the first problem with them was, plane tickets - just impossible to get boarding passes.
Next thing - impossible to get invoice for non-wanted membership, but it is important if they charge a company card!
JUST AWFUL! STAY AWAY!
Date of experience: March 25, 2024
I got a ticket from these guys they sent 3 different links for my travel 1 went through and the other ones didn't fo through as my bank blocked it luckily.
Now trying to get my money back for the transaction that went through as I never got an ticket I have had no response from the email or the phone number they were answering in 2 secs before they got hold of my card details.
Please be careful of these thieves
Date of experience: May 9, 2023
I bought two plane tickets from Mexico City to Lima, Peru. The airline cancelled the flight and trying to get my money back from this company has been an absolute nightmare. It has been 9 months and I still cannot get a refund. Every time I try to contact EDreams I spend hours on their human less system never able to speak to an actual person and I always get the same false reassurance that I will get my refund within 6 weeks. Six time I have heard this. I have spent countless hours trying to get the refund. The worse thing is that I actually bought their travel insurance but I was told by EDreams not to use it because the airline cancelled and was responsible for a full refund which never came. They owe me 900 dollars. Thieves!
Location: US
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 2, 2023
I had a question about my order confirmation. I have got the answer fast and easy. Thank you so much.
Date of experience: June 26, 2024
My first experience using eDreams such a good offer buying cheaper ticket than other ticketing agent will recommend to friends and family. But i'm waiting until the actual day because i've experience bad services during day take off which my ticket have to cancel or reschedule.
Cheaper offer and friendly user
Date of experience: February 8, 2024
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I was a long time customer of eDreams and always booked my tickets there, I have already discovered the first shortcomings:
1. Raises the prices in the app and through the browser history.
2. raise the prices during the booking! No matter how fast you are, the price often increases by 10-20% without reason! Of course, the prices never go down;)
3. Then add 10-20% to the price that was originally quoted, depending on the payment method.
As long as you are lucky and don't have to rely on "support", everything is fine. Unfortunately, I had to change or cancel my flight once. The "support" is absolutely not accommodating, they just asked me to cancel without refund. Absolutely inflexible and not customer oriented.
I can only recommend everyone to book conventionally, there you have no price games and a much better customer service!
Products used:
Flight booking company
Date of experience: September 29, 2023
The web is easy of understand. It is not complicated at all. And the promos are very good.
Because of the prices.
Date of experience: August 9, 2024
Booking process easy. Found flight info easily, booked easily.
I don't know
Date of experience: August 10, 2024
Excellent and very convenient, the site was easy to understand and very helpful and informative
Great deals
Date of experience: August 10, 2024
It is convenient and easy to book your flights with edreams. My son lives far from me, so i have to fly frequently. Best way with edreams
Date of experience: July 7, 2024
I've been booking vacations via eDreams for years now, always a fantastic deal without compromising quality. Options are always spelled out so that users can make an informed decision on what add-ons they'd like to pay for.
I continue to choose eDreams for international travel. Confirmation emails are immediate, communication is clear and concise, and the prices are so competitive without sacrificing quality.
Date of experience: January 21, 2024
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
So far still no experience because is my first time I bought the ticket with you
I been looking a flight to get ingland earlier I found this opportunity
Date of experience: August 10, 2024
I've been using eDreams for the past 15 years and i never had a bad experience with them.
Good prices
Date of experience: August 10, 2024
Very happy to use this site for my bookings. Easy to use
Very good prices
Date of experience: November 5, 2023
It was really supportive all the instructions and easy to understand
Date of experience: August 10, 2024
Very good experience when booking edreams and looks easy to book
Something like ive done it before on booking yhat is why i have to do it again
Date of experience: August 10, 2024
I recently had a terrible experience booking a flight through the eDreams app. Despite selecting the currency in $AU and making all necessary adjustments, they charged me in £, resulting in a significant price difference. When I called customer service for assistance, Their final response was "It might be an error or issue with the app; we can't do anything." Seriously? They suggested I contact the airline directly, absolving themselves of responsibility. Avoid the frustration and book directly with the airline. #eDreamsAustralia #CustomerServiceFail #NeverAgain
Date of experience: April 28, 2024
Dear Somia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Sta,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team