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eDreams has a rating of 4.0 stars from 9,433 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Must say a seamless experience where booking was made very simple. Even though I am an airline employee having worked in the airline industry over 2 decades, I find EDreams site very easy to navigate.
Date of experience: January 29, 2024
Why do companies exist when they do not ever think about the customer and how poor the service is? I bought using e dreams due to the flexibility to change flights - this is what they promote. To find out, the process of changing takes time and also there is no straightforward way to contact customer service. The customer service menu for example makes you wait 10 minutes and goes in circle. If you are charged the international calling charges like me, i ended up spending over 100$ to reach out to these agents. On top of it, if they call you - they neve call back timely rather its 1 call and if you miss it - you get a voicemail and you need to reach back out to the same number and wait for at least 15 minutes. Its quite a waste of time and its better to spend a bit more money to directly work with airlines than this joke of a company. Its infuriating.
Location: US
Products used:
Flight tickets
Date of experience: April 4, 2024
Dear Sameera,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
1) I got a 30-day free trial of their prime membership. Sent several requests to cancel it within 30 days, spoke with customer service, who promised me it would be cancelled. Nevertheless I got charged and after 2 months of complaints and promises of a refund, there is no refund.
2) customer service is Indian, with Indian standards, which means a lot of words, but no actions.
3) I booked a hotel, and it turned out that the hotel lacked some facilities that were listed in the description. I complained, and again, there is nothing except for lot of wordy useless explanations.
I do not recommend this web business.
Tip for consumers:
Stay away from eDreams. It is eNightmare.
Products used:
Hotel booking
Date of experience: November 17, 2023
Dear Andy,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Booked flights for £29.
Then 24 hours later informed that the booking was cancelled- because of payment issue, but it is still on my bank statement?
Re exact same flights as I had informed someone I was visiting and paid fro airport parking and of course price had gone up.
I couldn't use voucher they supplied as a compensation because amount below £100...
Don't really know...
Date of experience: March 20, 2024
Dear Stuart,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Me pusieron el el ticket un número equivocado de puerta de embarque y para colmo el vuelo con un retraso de 2:30 horas
Pensé q tenía buenos descuentos😣
Date of experience: October 4, 2024
Dear Denis,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Purchased the flex travel through there site, which was A LOT extra. I had to switch a flight which I was told to pay the airline price difference and then I'd get reimbursed. No one ever got back to me. I'm still waiting for my money.
What I paid for my ticket was a price gauge, I would have been better off going through the airline directly. Avoid at all cost!
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 10, 2023
Don't dare to use Edreams, scammers company, in any case of a issue, you will never see your money back, I was stuck in the airport because edreams didn't inform me that the airline company has canceled my ticket, so I had to stay in the airport for a day and search for new tickets, directly on airline's company, I was promised for a refund by Edreams manager on phone, but I never received it for almost half year now, getting fed by their support agents with different stories! Scammers!
****an update - Edreams contacted me that they doesn't receive a response from airline company, and told me to contact the company by myself))))) what a joke
Date of experience: January 26, 2024
Dear Anna,
We are very sorry that your customer service experience was not positive.
The way the interaction was handled did not match our quality standards, which are very important to us.
We have rechecked the case to verify that the quality standards have been respected in all other situations: we confirm that the request is ongoing and is being handled correctly.
As soon as we have a response, we will send you an email to the address you used to make your purchase.
We thank you for your patience and understanding.
Regards,
John
Customer Care Team
Everything went as planned with my trip!. Fantastic service! I would definitely consider consulting the eDreams website to plan my next holidays.
EDreams offered the best price I could find.
Date of experience: June 24, 2024
I got the best flight offer,searching is so easy and the payment is smooth
Date of experience: August 9, 2024
Buenas ofertas de vuelos y buena asistencia en los viajes que he comprado por E dreams, 100% recomendado
Date of experience: October 4, 2024
EDreams got 5 stars for ease of booking and keeping me informed. However, they lost 3 stars because their sales pitch about getting 80% of your purchase price back if you cancel is nonsense as I found out when I had to call customer services because the chat bot doesn't have all the answers. It went rapidly downhill from there...
They offered the best deal for what I was needing at the time.
Date of experience: November 23, 2023
Dear Tracey,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
To much information about offers making the whole experience difficult to negotiate. Cost of flight was £43 approx.but Easy Jet sent me an email quoting £85. Very confusing. £43 has been taken from my credit card so I guess that's the right amount after all.
Cheap flight
Date of experience: November 28, 2023
Dear Jennifer,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
EDreams has so many add on charges, it is better and less expensive to book directly with the airline. After booking with EDreams, I saw the airline website had a betting price for the same flight. EDreams promoted 24 hour full refund, but that is not true. They don't have a refund policy at all, only what each individual airline offers. Don't book with them; go to the airline website.
Date of experience: August 8, 2023
200 emails about $#*!. I payed. Basta. Stop. I will never book here again. Feels like I am beeing hustled.
No other choise.
Date of experience: July 19, 2024
Dear Jippi,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I found this travelling service more convenient than any other online travel agents. Very easy to book the flight with prime and obviously better prices compared to its quality service
Very simple but convenient, user friendly
Date of experience: May 18, 2024
So far it's been good... Just a little confusing this time, because you can't find your booking when introducing the given confirmation in the airline app. Flying next week, so hoping everything will be fine...
I had booked a flight before via eDreams.
Date of experience: October 21, 2023
Dear T G.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
So far it's been good. A little confusing this time, because you can't find your booking when introducing the given confirmation in the airline app. Flying next week, so hoping everything will be fine.
I had booked a flight before via eDreams
Date of experience: October 21, 2023
They made all the choices / options described in how to choose strait forward!
Date of experience: August 9, 2024
I have mobility problems, use a walking stick and can't walk very far, so require wheelchair assistance to negotiate mu way through airports. I couldnt find anywhere to apply for assistance on your web page.I'd be most grateful if you could rectify this.
Easy to access and follow the eDreams timetable.
Date of experience: October 9, 2023
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Ads for savings should only appear for locations used in the search
Date of experience: August 8, 2024
They will claim your flight is "cancelled," force you to make new arrangements, then say never mind a few days later and keep all the money. I'm out hundreds of dollars because of them. Do not use ever.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 22, 2023
As well as being expensive, it allows half the usual baggage allowance, check in has been really difficult, wasted so much time and haven't even got my boarding pass, the price changed from booking to paying, which is dodgy in itself... completely disappointed, will never use them again
I was lured in by the price, which at the end of the booking had increased substantially. Never again!
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 20, 2023
Overall was a good experience. One (first) flight confirmation came later and made us anxious because if it is not confirmed, means the rest of flight becomes worthless. Additional baggage fee's should be in, confusing or adding unexpected extra cost to you.
Via skyscanner.
Date of experience: March 26, 2023
Dear Ufuk T.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I m still waiting for my refund of £400 they promised in an email.l was made to believe that l will get my money back on the 22nd of November 2023 but l called they yesterday talking about it they blocked my calls. Be careful when dealing with them
Donald
Date of experience: December 15, 2023
Everything straight forward despite a few negative reviews that I read which made me skeptical at first. Relieved my booking confirmation within 24 hours which I then confirmed via visiting the airlines website.
Also was able to cancel my prime membership without any issues.
Overall I would recommend E dreams.
Date of experience: April 13, 2023
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team