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eDreams has a rating of 4.0 stars from 9,433 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
They owe me a refund for a flight that I bought on fully flexible basis. I was promised my refund over 2 months ago but I am still waiting. I have called them every week and they keep saying we are escalating it and you will get your refund in 10 days - 80 days and still no refund! I will take them to court to get my money back! Bad customer services do not use! I will use every platform to warn people from using them
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 9, 2023
It was easy to book my flights with a straight forward process from search to booking
I have subscribed to prime which offered me discounts on my bookings
Date of experience: August 2, 2024
I had an extremely disappointing experience with this agency. Not only did they cancel my ticket reservation without any prior consultation, but they also refunded me a mere $28 out of the $400 I paid. To make matters worse, they are completely unreachable, making it impossible to address the issue. I strongly advise avoiding this agency.
Date of experience: June 19, 2023
There are too many hidden costs involved when purchasing a ticket on the App. For example, u are forced to sign up to the discount scheme before finalizing your purchase. After the free trial, customers can then be charged for subsequent purchases. Otherwise, i think everything else worked out fine. The App is easy to navigate
It gave me a better choice of airline and price
Date of experience: February 17, 2023
Their service is super poor. Specially "Prime" you pay prime for nothing. Be aware they are pretty much scam. They owe me money for a cancellation on a flight is been a year and no refund or even answer for conclusion is still pending in their app is still showing as waiting for the airline to confirm. No way to speak to them email bounce back and the chat is automatically answered by a robot that does not help on top they are charging to my credit card for another year of "prime" Bull …t. Do not provide your account details use a different provider. They are SCam!
Tip for consumers:
Do not use or avoid this company. They used to be good when they started the business now they are incompetent and not serious. Specially the EDreams United Kingdom which is the one I used. Maybe brexit affected the quality is not longer European.
Products used:
Airline flight tickets and I paid the “Prime” services.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 15, 2023
I needed to buy a good value, last minute ticket to Washington. My previous experience with third party agents was not very good, but eDreams was excellent. Easy to book process, the price was fair, the additional luggage costs were straightforward and there were no glitches or unpleasant surprises.
All went well.
Date of experience: September 30, 2023
I would recommend edreams To everyone. Great services,fast. Great prices,
Because of the price
Date of experience: August 8, 2024
The customer support even told me that I was supposed to remember the digital contract in each and every details for every contract and for the rest of my life. This is not refundable is all he can say. What a company. Never buy any tickets from online travel agency again!
Tip for consumers:
How is this legal?!!
Products used:
A full year of prime membership that I don't need or want!!
Date of experience: December 2, 2023
Anybody here to connect to make any changes, your chat room is not working and contact mo is just ringing nobody pick up. Been 3 emails, 3 weeks that I don't get any answer or anything. It's so frustrating.
Date of experience: November 8, 2023
Dear Gem,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
I try many others companies and yours was the best and without many questions
The prices was unbeatable
Lovely
Date of experience: August 8, 2024
It's really bad experience with edream. I attach picture as proof how they make you fool picture will explain how they Rob you.
I bought flexible ticket because not sure about date.
First change was fine.
Second change they asked me to pay 480 euro. So my question why you charge 160 euro extra for flexible ticket. I just be save this kind of company buy ticket directly from airline. Thanks
Date of experience: May 11, 2023
Not very good experience at all I had to pay for at least 3 international calls no toll free numbers agents not readily available or accessible terrible customer service is would not recommend using edreams based on my experience
I was redirected when I bought the insurance for a flight which was a waste of money because I was not reimbursed for the increase in the rate which was caused primarily because it took so long for edreams to change my flight!
Date of experience: August 10, 2023
Searching for a reasonably priced flight aint what it used to be. Prices have rocketed what with having to pay for seats and luggage. I was so amazed when I came across your flights. Easily the cheapest!
It had the best deal
Date of experience: March 15, 2024
I have booked two flights with this company, both times they cancelled siting my bank but my bank did not cancel the transactions. Their customer service is outsourced and has no really control. They also have canned messages and can offer zero help.
Location: US
Date of experience: November 5, 2023
Dear Jeff,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
The worst booking company. I booked a flight and they didn't state online that is a charter flight. Then I was denied to get on board and once I contacted them, they asked me for a proof which what the hell? A proof of something you should have done it in advance before I book, their customer services sucks and no one helps at all. If you wanna lose your money, then use their servise
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 4, 2023
I booked the flight from this service going from Tokyo-Fukuoka. I ordered from USA, and it proceeded successfully at the first time. Then, couple days before the flight, they sent the email saying "We couldn't book the flight. Sorry for any inconvenience." If you say you've purchased the ticket in the process, at least keep that promise. Or let me know that you couldn't get it right a way.
Because of this, I had to book it myself using different service, and had to pay much more because it was closer to the flight date and ticket price goes up every single day.
I will never trust and use this service.
Location: US
Date of experience: August 7, 2023
Worst site if you need to make changes to a reservation. You mostly exchange messages with bots. If you are lucky enough to get an agent (chats only / based in India), they are unable to do anything more that what you could've done online. It seems like a 1-2 man operation. Not worth if for the few extra $$ of savings
Location: US
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 31, 2023
Y is operated by bunch of scammers. They kept promising me to send me my refund that never happened. They have $540 of my money. Their back office is run by bunch of foreigners in India or somewhere cheap.i have all the docs to prove why case. They don't have a direct customer service unless you have a case no so you cant get any managers
Location: US
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 11, 2023
At the ticket line Spirit customer relations people were not that friendly or helpful had to wait in line for a long time had to make a change birthday month was wrong got it all worked out flight okay have a nice day
Reasonably priced for the service that we got
Date of experience: June 8, 2023
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Every time that I tried to book a flight with them, they have changed the total price at the last step before payment without any reason! (This is regardless of all the increases they made in most of the steps before payment, which have some reasons behind).
Moreover, once I press the button to pay the fee, it normally rise up the price another time mentioning that 'the airline has just increased the price'! This is so weird that these happen every time that I am booking with eDreams!
In the last case that we booked a flight from Belgium to Italy (Catania), the airline suddenly changed the destination of our flight to another city in Italy (Palermo)! But eDreams has not informed us and our flight in their app still shows the previous version of our flight.
So, I will never book any flight with them again.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 22, 2023
The experience I have not yet feel. The next trip I will be in s position to say more
The costs were affordable
Date of experience: August 6, 2024
Great, good, awesome, superb, sensational, wonderful, amazing
Date of experience: August 8, 2024
I booked a flight on Wizz Airlines which then took me through to edreams. I didnt read the small print and before I know it I'm signed up to a subscription for £69.99. All I wanted was a flight, not loads of lame deals that I'm not going to use. To cap it all I'm told my boarding pass might not be sent until 8 hours before my flight and my phone is not compatible with the app. So I might be stuck abroad struggling to get my boarding pass.
I didn't! I just wanted a cheap flight from Wizz Air but somehow ended up stuck with e-nightmares
Date of experience: April 23, 2024
Dear David,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
.i booked a flight to get home and this was the first site that came up when I did a search
First site on internet search
Date of experience: August 4, 2024
Dear Lynette,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Theophilus D.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service