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eDreams has a rating of 4.0 stars from 9,432 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
This App is very easy to navigate. I have just booked a number of flights in Kenya and the process was dreadful until I happened upon eDreams. Now I'm about to live the dream. I'm 71 and can't wait to begin my journey.
I happened upon it and it will be my go to travel app from now on
Date of experience: January 25, 2024
When you try to click the prompts during the contact us service, the prompts don't work and creates a loop so that you actually never speak to anyone.
I opted for the 30 day trial for prime and now I would like to cancel and get my refund back. Cannot speak to an agent at all. Please help
Date of experience: November 13, 2023
Dear Fiona,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
They charged me TWICE for the same booking and it is impossible to get a refund from them. I have been waiting 2 years and still nothing, despite my efforts to find someone at the company who can help. They essentially stole $900 from me!
Tip for consumers:
Don't book with them!
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 27, 2023
I am yet to experience the travelling experience, otherwise finding the ticket with e dreams was easy
Reasonable price
Date of experience: July 14, 2024
I made a request for a refund after cancelling my booking within 24 hours. This is from February 2023. We are already in July 2023 and still waiting for my refund. I have spoken to several customer service reps and I am told on each occasion that all they can do for me on their end is "request to escalate my refund". They all asked me to wait a little longer but that is just their standard response. None of them have any control over the refund. So basically I opened a case in April 2023 and have not received any follow up email and no update as to IF I will ever get my monies. The only place you get actual feedback is from the reps that cannot do anything for you. Please do not waste your money on this platform. It is frustrating and ridiculous.
Tip for consumers:
Don't mind the cheap prices. If you want value for your money, use another site. You have been warned. I lost over $900 USD.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 16, 2023
I book in edreamz last June,******* and it's was showing in online price is Qr. 4300 something and but they charge me for the amount of Qr 4593, when I complain it they suddenly do an refund without any asking if what I want to happen, it's not convenient to call them, hang you for 25 minutes and another time until add the time, it's confusing what they did, until now I haven't received any money from the refund they said. Worst website not helpful even,
Date of experience: July 23, 2023
This is ridiculous - everything else was okay.
Work on not cornering guests to just go with the new price.
Date of experience: July 15, 2024
Dear Toufik,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The opportunity to get a one-month free trial on prime membership was great, for I discovered that prices are comparably lower than on other platforms and the membership fee is amortised after just a few bookings. So I would recommend prime membership to frequent travellers.
The booking platform works very well. Its main fault to me is that the only possible method of payment is by credit card.
Honestly, it just popped up on my search engine and so I tried it, but then I chose to book here because of the one-month free trial, which has saved me a lot of money on booking fees in a month when I needed to travel a lot.:-)
Date of experience: October 1, 2023
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I tried for 2 weeks to book tickets for our family of 6 to go from Bogota to Cartagena, Colombia. Their online system could not confirm the purchase. So I tried a back door and somehow ended up on eDreams' site. They immediately accepted and confirmed my reservation. I'm still not sure of the exact cost, however, as the amount on the confirmed ticket is less than what showed on the invoice when I made the reservation.
By accident. See above.
Date of experience: June 13, 2023
Very fast and easy and good price I trust them I received my ticket in 2 mint
Date of experience: August 6, 2024
Im a prime member though not by choice but i accepted it. I was promised vouchers as a result, which was nice, but never received them. I have been trying to contact edreams through live chat, phone, and e-mail. First time i got the promise of vouchers was over the phone. I requested the promised vouchers to be sent after almost a month from the call. They said they can only do that on phone for some reason. I have been calling abroad which is more costly than almost the vouchers themselves in order to simply receive what I need!
Edreams is treating my request as if they are my bank account that need a lot of personal details before they approve anything, yet with a more expensive tax on calls internationally as opposed to my bank that i can call for FREE
I hope there would be an answer to this please
Date of experience: January 12, 2024
Dear Malkon,
We are truly sorry that your customer service experience was unsatisfactory.
The manner of interaction does not meet our quality standards. We take this very seriously.
We have reviewed your case to ensure that our quality standards have otherwise been met and we can assure you that your request is currently being processed correctly.
Once we have a response, we will notify you via the email address you used to make your booking.
Thank you for your patience and understanding.
Kind Regards,
Ayush
Signed for the silver package offered by your site while making the reservation due to the fact that it stated check in would have been done automatically and boarding passes sent to my mobile phone; however this option doesn't apply to this booking therefore I wish to apply for the additional £7,99 paid for a service that is not available
Date of experience: March 22, 2023
Dear Mirta I.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Three years ago when I did the annual subscription with them, it was ok. Cheaper tickets than other sites and you could cancel the subscription very easily. Now it is a nightmare, if you don't pay attention they will take your money from the account every year for the rest of your life. Never do an annual subscription with them
Date of experience: August 6, 2023
Be very careful when you use the edreams app. A small mistake cost you a fortune and when you try to solve the issue afterwards, almost impossible to contact the customer service of edreams and they use every excuse they can to put you on hold and collect as much € possible.
I admit I made a mistake in my booking. I realized within 10 minutes after the booking was made. I lost 1300€ of the 1500€ spent and experienced no willingness to help me from edreams/expedia. When you are a robot, being 100% sure you make no mistakes, this platform is an option.
Me, as a normal human being, will NEVER book through edreams again!
Tip for consumers:
Site for robots who are sure to make 0,0 mistakes. 1 mistake will cost you a lot of money and you will get 0 service
Products used:
Flight + Hotel
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 17, 2023
You closed my claim for a compensation without any reasons I provided all required documents. This shows you have a secret contract with the airlines to get your share then you close customers claim so you are nothing but a scammer, I think. If not then prove it.
Thought eDream is a reliable, effective, efficient and well organised low cost airline.
Date of experience: February 10, 2024
Dear Rabiul,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
It the worst ever I have been waiting more than 4 months,they wait the airline when I ask no answer finally now when I emailed said non refundable I have cancelled the ticket after 3 days of the day i bought. This is not good as edreams is a big website, its the $#*! and no respect discasting. The took all my money around 730
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 28, 2023
I booked flights and accommodation. Found the eDreams www & app fab… x but then I got an email saying they are cancelled and I would be refunded?' Bizarre. I rang a UK no. And got confirmation re the booking reference…. Please help thanks!
Easy to use and very efficient so I thought!
Date of experience: February 21, 2024
Dear Emma,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I purchased a ticket for 3 people( my cousins). Later received an email qualified as Prime, so I could change or cancel the trip with refund. One of 3(cousin), passed.We had to cancel the trip. E-DREAMS emailed saying, unfortunately, NO REFUND. I can change my review if Costumer Services answers my phone and solve my problem. Sorry, I'm very disappointed!
Location: US
Date of experience: March 6, 2024
Dear Rizalva,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Their prices require you to pay an extra membership, which they claim you can cancel but then it's very difficult to contact them. If you do not succeed in canceling within 2 weeks, their "policy" does not allow them to issue a refund so you pay for a full year's membership and the price for the flights ends up being more expensive. I had to write a bad review here in order to get a reply and refund from them. I will not be booking with them again.
Tip for consumers:
Poor customer service; difficult to contact them and once you do their "policy" does not allow them to help. I had to write a bad review here for them to reach out and offer a refund. I appreciate finally getting a refund, but it definitely was not worth the amount work needed in order to get it. I will not be using this booking service in the future.
Products used:
Booked flights, never used prime membership and I had put in a lot of effort in order to receive a refund
Date of experience: April 8, 2023
It takes only someone well versed with technology to use an APP to access the air-ticket. It is best to simply email the ticket directly to the email address once a payment has been made.
Date of experience: June 4, 2024
The free trial period, I did not see any cancellation information or if I will be notified when the $59.00 will be charged to my account. Once agreeing to the trial period, the savings for a rental car was only about 5%. Being two of us are traveling, we are about 78 bucks on the price of the airfare so if I do not cancel, then it will about break even. A little better for me, but I did almost decline as I didn't see a way to cancel easily.
For the saving on air fare
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 12, 2023
Edreams Cancel Prime Membership is forced on you at checkout. You can't cancel it from the app. You have to call the phone number in your account dashboard, and then wait on hold for a hard to understand person that will beg you with a million questions to keep your Prime Membership.
I do not recommend Edreams Prime Membership. They beg beg beg you to stay. Not cool.
Location: US
Date of experience: February 29, 2024
Hi E F,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request was correctly processed.
We greatly appreciate your feedback, as it helps us improve our customer experience and avoid future incidents like this from happening.
Sincerely,
John
Customer Care team
Dear E F,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Since booking our flights from Naxos to London we have received countless emails telling us that we need to contact them in order to make sure we still have flights. Each time we have contacted them and spent at least 15 minutes on a phone que. Then when we try to check in we receive an email telling us we had not responded to an email (completely untrue) and our tickets are cancelled.
Absolutely disgraceful service. Do not book with this company unless you want to spend ages on the phone and have no flight at the end!
Date of experience: August 20, 2023
Good deals and available options for flights, on time information on check-ins or delays, good deals for accomodations and rent-a-car.
It provides much more options then others
Date of experience: July 19, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team