- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
eDreams has a rating of 4.0 stars from 9,432 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Since 2022 I am still waiting on a refund for my cancelled flight. I have been in contact many times and I am always told that the airline did not pay them back the money, so I am not getting my refund. This is shocking in itself and in customer service. There seems to be no one at all that is willing to look into this. After mail and trying to get someone on the phone, chats, I am not even put in contact with a manager. What kind of a scam are you running by keeping money of your customers and hoping they give up to claim what is theirs... All customers beware of this!
Date of experience: August 1, 2023
I was able to search and find my flight without any difficulty. The process was easy to follow.
Excellent service. Discounts off
Date of experience: August 5, 2024
Save yourself the stress and book directly with the airline or with a reliable company.
It seems eDreams have a tendency to book your flight with a randomised email which becomes an issue when checking in. You will the receive a message to contact the airline as your email does not match with your booking reference.
This is what bit us as it meant we had to check in at the airport costing us £55 each, a standard airline charge for check in.
Having called them to receive a refund for this charge, they started making up all sorts of excuses, even though we were told that the randomised email was due to a technical error.
Long story short after multiple emails and phone calls back and forth. Save your self the agro this is not a credible company.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 23, 2023
The first problem that I was aware of was when I tried to check in online, I got this message "This booking, ------ appears to have been made through a third-party travel agent who has no commercial relationship with Ryanair to sell our flights. Therefore, Ryanair has blocked this booking".
Then when I eventually followed a verification process, The boarding ticket that I printed, stated Non-priority and no extra cabin bag that I had already paid edreams an extra €105 for. I contacted Ryanair and they said that this happens a lot with edreams and if I want to book the priority and extra bags, I will have to pay them another €105. I have already spent hours trying to resolve the issue and eventually got an auto-reply confirming the receipt of my query with case number and they will get back to you with an update.
I you want a stress-free holiday do not book with edreams.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 27, 2023
I had hope that by choosing eDreams I would not only get an affordable flight but experience a smooth process. Not the case. Ryan Air tells me that that eDreams was not authorized to sell me the ticket. Until I complete more online paperwork (which I don't understand and of course there is no way to talk to anyone at Ryan the way humans have communicated since the beginning of time) my flight isn't booked.
The price and schedule met my needs.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 28, 2023
I have little experience in flying:A flying experience allows you to embrace your adventurous spirit and fulfill your childhood dreams of becoming a pilot. Whether you're a seasoned aviation enthusiast or someone who's always been curious about flying, this is your chance to take control and experience the thrill firsthand.
I have researched your company extensively and am impressed by your commitment to safety and customer service. I am a big fan of your airline and have flown with you many times. I love your unique culture and values.
Date of experience: September 8, 2023
I'd recommend e edreams to a friend, for sure. Easy bookings and cheaper than contacting the airlines directly
Cheap tickets
Date of experience: July 14, 2024
Booking made easy. Although my trip is just a month away I feel secure that my plans were squared away ahead of time. Thanks! 👍🏽
Wanted to give eDreams a try so far I'm glad I did.
Date of experience: June 23, 2024
Do but into prime, it doesn't s a rip off. One ever picks up the phone and it is days before they answer an email. I bout tickets and their prime service and they put it in someone else's name and won't it fix it. Stupid company.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 3, 2023
Not as advertised! When booking the price on the site was £634 when I went through the booking the final purchase it went up by £100.00 to £734 stating due to additional costs! This should not have been advertised at the cheaper cost to then find out it had gone up … is this fair to advertise original cost!
What seemed like competitive cost!
Date of experience: March 26, 2024
I should read this review before i booked a flight with them, worse customer service ever i had to face with them even though i had to hear from there supervisor badge nb 110 she said Go to Hell I am not $#*!ing helping you. I booked a one-way trip through eDreams they charged my credit card with $659 after 2 days of waiting for confirmation when i called them they told me i have to pay $400 more So, I asked them to cancel the booking and refund my money the supervisor told me they will not refund me full amount it will be $200 or something. The lady was so rude so unprofessional you will not gonna talk to her second time. If the supervisor behavior is this bad think how worse the employees will be. I strongly recommend not to book a trip with them.
Location: US
Date of experience: December 14, 2023
Hi Miah,
We are very sorry that your customer service experience was not positive.
The way the interaction was handled did not match our quality standards, which are very important to us.
We have rechecked the case to verify that the quality standards have been respected in all other situations: we confirm that the request is ongoing and is being handled correctly.
As soon as we have a response, we will send you an email to the address you used to make your purchase.
We thank you for your patience and understanding.
Regards,
John
You pushed me to buy my ticket with prime e dreams and charge me 85 euro in 24 April, you said it was free to call to cancel it was not free and cost me a lot of money, and now i am not sure if my membership is cancelled and i still want to keep my booking!
I did not have another option!
Date of experience: March 26, 2024
Dear Zoya,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
It makes my bookings seamless.
I will always recommend using eDreams.
Date of experience: August 6, 2024
Thank you for simple and understandable way to book flights!
I consider use of eDreams easy and trustful.
Date of experience: August 6, 2024
I was skeptical at first because for a roundtrip flight, you usually have to pay a ton of money for both flights, but eDreams made it much cheaper than I expected. I was glad that I could still earn miles with the airline.
I needed cheap but reliable flight prices, and eDreams was what showed up first so I decided to give it a try.
Date of experience: June 11, 2023
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Total rip off!
Thought that I would be getting a decent discount and was very happy about it. Who would not be happy with a 100 euros or more saving?
Out of curiosity, I went to check directly with the airline (Brussels Airlines). And to my surprise, I found the price to be nearly 200 euros cheaper with Brussels Airlines.
I cancelled my reservation (within 30 minutes) with Edreams and Prime, learning that I would not be extra charged.
Got my refund and less than 195 euros is missing. Non-refunded service fees and prime subscription.
Date of experience: May 6, 2023
Thank you. The process of getting my roundtrip ticket to Bucharest and back to Vigo went smoothly.
I have been with dDreams for years. I don't remember how or why I started. I've never seen he need to changes companies, except for times to deal with individual airlines from time to time.
Date of experience: July 28, 2024
I am very happy. I would recommend. Fast and easy to understand
Came recommended
Date of experience: August 5, 2024
My flight got canceled 4 months ago, and EDreams don't want to give me my refund. They keep making excuses saying they never received the money, which I have evidence that they did; then they said they didn't have my bank account, which I sent multiple times already, and for no reason my refund got cancel. The customer service is terrible, they hang up on me multiple times and I was told "I am giving them a really hard time." Still I haven't received my refund.
Tip for consumers:
I never received my refund and the customer service is terrible.
Date of experience: April 14, 2023
There was an issue with online booking and it was later fixed.
It was available and I wanted to try it.
Date of experience: August 5, 2024
The process was swift, straightforward and clear to understand. Only the process of paying is a little bit creepy. I mean, I didn't even get a prompt for inputting my card's temporary password and the payment was already completed. No security in this regard, thus I'm scared of making any booking in the future using this platform...thank you
Through kayak
Date of experience: June 9, 2023
The site comes up with value for money deals for my selected destination. Easy site design to navigate through and compare different combinations of available ticket prices. Quick response and quick confirmation after successful payment.
Good and attractive deals on ticket prices.
Date of experience: June 17, 2023
Edreams made an error with my booking, a fault of their computing system, however they refuse to acknowledge and rectify their mistake.
They are being ignorant and pretending I am simply asking for clarification of my booking, and not that I am complaining about a mistake that needs sorted asap.
Save yourself the hassle and book directly with the airlines.
Date of experience: November 6, 2023
Dear lain,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
They offer cheap price if you don't have luggage. I signed up for free trail prime membership and now I keep trying to cancel my member ship but their website has no option for canceling, I have no choice at this but to cancel my master so they don't charge me next week. Very unprofessional. I am in Canada and I can't call their phone because the cost is high to call the. As you search online and their robot chat will tell you to go to your account and cancel your prime member ship. They have hidden that option and I am going to attach the picture
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 21, 2023
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Vivian,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team