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eDreams has a rating of 4.0 stars from 9,431 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
The schedule was not as I selected. After completed the booking, realized the flight was wrong. Tried to cancel right away, but had a lot of troubles, called in and talked to Omar, the agent, he told me I could not cancel the booking because it's the low fare. It doesn't make sense. The message said cancellation can make within 24 hours. I just booked it a few minutes ago and tried to cancel right away. I said if cancellation is unable to make, then change the flight to a different time. I'm still waiting for the response. This is my first time booking with Edream, very bad customer service and experience. I have never had this problem before. I booked airline tickets through other travel agent, and was able to cancel without any problems.
It has a good deal
Date of experience: April 24, 2023
I recently booked a flight via eDreams. It saved me money and was a very simple booking process. The details of my booking were sent to me via email and the booking also appeared straight into my EasyJet app. No problems at all.
It was the cheapest way to book the flight I needed.
Date of experience: February 8, 2024
It was nice and fast way to be served with edreams as compared to other companies.
Date of experience: July 27, 2024
Don't book an infant if you want them to have a seat. They can't do it with their software. Their customer service won't help you fix it either. You can get a manager. They say airline won't let them change it and you should call airline, then airline says booking agent needs to fix. End result was canceling vacation. Sad.
Date of experience: July 5, 2023
I couldn't find the ticket confirmations on the web login. Finding password changing option is difficult and searching yet. Top of everything no Information about online check-in. I have been trying at the app on and on for a check-in request which in not working though. Overall its not user-friendly at all to me.
No particular reason, for chef deal may be, but later found the currency was in pound which I though to be in Euro. So, for me it was a bad deal for me!
Date of experience: December 9, 2023
Very user friendly and easy to navigate. Not to mention the price was great.
It had the option I preferred for traveling.
Date of experience: July 31, 2024
Great 👍 👌 thanks everything booked for flying and for rent hotels hostel accommodation good 👍
Because I have used before and it's very good 👍
Date of experience: July 31, 2024
Overloaded, complicated, unclear interfaces!
Al I need is a pdf with my ticket and I $#*!ing can't get it done with your emails and platform. I was expecting to receive the ticket in the mail. I need the file, not only reference numbers
Also subscribing me in unclear manner to your yearly prime subscription feels like a deception. I am glad I noticed and cancelled before the payment
I didn’t and will try to avoid next time
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 31, 2023
I wanted to cancel my year plan and called the hotline. Your employee said that he would cancel my plan for 69.99 and make me a plan for 20.00 (I paid immediately using the link) and then my money was automatically withdrawn again (your employee did not cancel the plan for 69.99). How do you even do such a bad job? I paid twice, I'm shocked. I wanted to cancel but paid two times. I will never buy tickets through your company, I will write to all groups that your company is not competent. Let people know about your reputation. It's horrible!
Your employee took advantage of the fact that I speak poor English.
I need to tell people that you treat people so horribly.
Location: US
Tip for consumers:
Don't use this company, they are scammers
Products used:
Cancel
Date of experience: January 29, 2024
Dear Oleksii,
We are very sorry that your customer service experience was not positive.
The way the interaction was handled did not match our quality standards, which are very important to us.
We have rechecked the case to verify that the quality standards have been respected in all other situations: we confirm that the request is ongoing and is being handled correctly.
As soon as we have a response, we will send you an email to the address you used to make your purchase.
We thank you for your patience and understanding.
Regards,
John
Customer Care Team
I found you web page not very user friendly i fact wen I wanted to make a change to the booking it was impossible to do so through your manage your booking chat page. I got to point of mr going state to EasyJet web page and making the change which cost me £55 not happy will think twice be for booking with eDreams.
To try and get the best deal but that doesn’t work.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 1, 2023
Overall a good experience with only one drawback. I didn't think that I had to join prime to get the cheap fare otherwise I would've just got the normal price ticket other than that I would use eDreams again.
Not really sure.it just came up when I was looking for a flight
Date of experience: November 20, 2023
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Booking the flight was easy. The confusion came over baggage. I found out you charge separately for the baggage. I paid it, but can't tell if I paid for both ways. There is no way to contact customer service, so I'm not sure what's going to happen when I get to the airport.
I booked with eDreams accidentally. I'm hoping the problems I have can be ironed out. But customer service is so hard to contact that I'm keeping my fingers crossed.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 24, 2023
I have a good experience with eDreames, i bay my ticket in one second, il love this company
Date of experience: July 27, 2024
Lufthansa cancellation of first leg of return flight Warsaw to Geneva (250 CHF). New booking via e-dreams (300 euros for one way/direct flight) but check in desk unable to find booking. Many attempts to find details for and contact help desk - missed flight - no refund because of "no-show!). LOT able to rebook original Lufthansa flight 7 hours later via Vienna. Planned move into new apartment today abandoned with work travel to Zambia tomorrow.
Out of desperation.
Date of experience: March 7, 2024
Dear Beris,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
EDreams is a legit website that helps you save money compared to other booking websites. I saved about $50 on each ticket on my list booking. The only thing that you have to be careful is the accuracy of your information that is passed onto the airline. I called the airline that I booked the ticket with through eDreams and even though they confirmed that my booking was Confirmed, and my name was right, for some reason, the date of birth was the same for all three passengers, which was a date of birth that I had not provided at all. I triple checked the date of birth of the passengers before submitting the booking, and it was correct, but the system defaulted all three passengers to that date of birth, which was weird. Thankfully, as soon as I did the booking, I called the airline and I checked with them and after they told me they were able to fix the date of birth. Other than that everything was good.
Date of experience: January 4, 2024
I don't travel yet. So can't provide feedback.
After complete my travel, I can give feedback
I feel not happy yet, concerning about unexpected problem related to the air ticket as it's my first experience. Hope it works smoothly.
Date of experience: July 2, 2023
Dear David S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I do like the search process quite a lot and the offers are with good prices. Nevertheless, the UI is very cluttered and there are too many emails from where it is tricky to find what is really relevant..
Price level
Date of experience: March 6, 2023
Dear Annemari M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Two weeks ago, we requested an invoice for our canceled trip, which we submitted through the eDreams application. And contacting customer service and posting a review, we didnt receive a single invoice after 16 days. In my experience, eDreams appears to be the least responsible company I've encountered, as they have not fulfilled their promise and seem untruthful and unreliable.
Date of experience: February 17, 2024
Dear Zahra,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Only thing that i suggest is the field of the day of birth, for me is to complicated...
Is the best
Date of experience: August 2, 2024
The booking system here is cluttered all about with distractions, and pages of pressures to buy extras, add expenses - a long list of them. The actual booking and confirming of a flight worked fine, but was hard to navigate through the crowd of other pressures, including pop-ups like "Hurry - prices are about to go up".
To achieve a stop to the pestering, but also it did seem to offer some flexibility or desirable help (like text information on flight delays, or on line check-in) for a fairly modest sum.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 24, 2023
We decided at the last minute to change our booking from Tampa to Toronto. Everything went smoothly but some information was missing from our ticket and we had to make a couple of phone calls to eDreams but it got worked out.
Good fares.
Date of experience: June 19, 2023
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
New to this site for booking with KLM I normally use the official site. So, I was sceptical to begin my booking it's a lot of money to loose.
Everything seems to be going ok, suppose I'll only know whe I get to the airport.
Praying for the best obviously.
J,S.
I didn't. Thier site came automatically.
And I couldn't get to Kim's site even though I tried.
Not sure why.
I can't give a higher rating for obvious reasons.
Just praying all is good.
J.S
Date of experience: January 19, 2024
Dear John,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Today I booked a hotel room in Morocco for 12 nights and when I called the hotel the reservation didn't exist and the hotel is fully booked. I called eDreams and they gave me a locator number but again the hotel rejected it.I called again eDreams to raise a complaint,and I am waiting for their call this evening or tomorrow. In 2 days I have the flight to Morocco and I don't know what will be the conclusion with my holiday. On the check out day I have another flight and another location and now eDreams ruined everything
Date of experience: August 10, 2023
EDreams has a good search engine, it finds you good deals... or so it seems.
It get's you cheap deals and you are happy to click on them, but then you later find out, there is a fee to pay for service and if you are just a little bit too slow, they change the prices up even if you are in a payment procedure already. Plus if you want the tickets for the calculated price (with add ons) you have to get some premium account... I know you can cancel it, but there is so much effort going into this tickets, it's just not worth it.
I got the tickets for me, but I don't know if I'm searching again with eDreams.
I used to purchase all my tickets via eDreams.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 16, 2023
After the initial booking I was moved on and on to other 'additives' like securing a seat, etc... and others. Which prolonged the procedure. All I wanted was the cheapest seat without anything added.
But it was all over in a few minutes. Relatively easy. Could be more simplified though.
Been using it for years. I like that there is the app and I can check up on things and get stuff like check in number, etc... using my phone just before the light.
Date of experience: May 11, 2023
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear SK,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service