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eDreams has a rating of 4.0 stars from 9,430 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
They are certainly not cheaper than any other booking sites! You get money off at your first booking but than usually more pricey than directly from the airline website or other similar online travel sites.
Date of experience: December 12, 2023
I lost my passport and the car rental company in mexico Mex Car Rental would not rent to me, even with a photo of the passport. I was charged the full price of the car rental and they would not allow me to cancel or get a refund.
Location: US
Tip for consumers:
I lost my passport and should have been given a full refund if this would prevent be from renting a car.
Products used:
None, they would not rent a car to me.
Date of experience: August 30, 2023
The setting was set in USD. Prices were displayed in USD. Finally while booking the amount was debited in GBP. The vendor is also not requesting OTP so there is no chance of knowing what is being debited until you check your bank transaction. The email response says "This email is no longer monitored"
Date of experience: April 5, 2024
Dear David,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Booked a flight through eDreams and somehow they have subscribed to me and I've taken £59.99 from my account and I continuing to try and take money. I have found it impossible to even contact them so I'm warning anyone else to stay clear of them. I've had to block my card and get my BANK to investigate you've been warned.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 29, 2023
A minute after booking I realized I booked the wrong return date and I was not able to either change the dates nor cancel the trip, which I requested literally 5 minutes after booking. The lack of flexibility has made this a rather difficult and costly experience.
Date of experience: February 8, 2024
Dear Lucia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Edreams suck money out of your bank account and never send confirmation to correct in boxed and continue to withdraw money in USA dollars or Sterling or euro 💶. Just book a ticket with the airline.
I would have saved thousands of dollars
Please never use the Spanish Robbers
Tip for consumers:
I would have saved over $4,000 au
Products used:
Flights and accommodation
Date of experience: February 6, 2024
Dear Kelly,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I checked on the BA website and both flights are canceled although Edreams shows that the departure flight is still valid.I received a refund less the Edreams fee, of course :) and now I had to buy a ticket 5 times more expensive...
Date of experience: December 24, 2023
Dear Maru,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Horrible subscription fee charge without notice. I got $69.99 charge to my account. And it's automatically subcription after using the website to buy a plane tickets. Then need to call the headquarters company overseas, they give me the wrong email to request for refund. What a scam!
Location: US
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 10, 2023
Toujours très bien. Je suis très contente de " edream" très satisfaite.
Parce que il n'est jamais en $#*!.
Date of experience: October 16, 2024
We breezed thru our booking process and received confirmation immediately
Date of experience: August 2, 2024
Standing in line for over an hour just to get a boarding pass is not what I want to do again. It should be possible to do it in a better way. Most often, they receive their boarding pass by email or mobile phone in good time.
Date of experience: November 15, 2023
Dear Pentti,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
It was a lot more expensive than what I had booked for a family of 5 with aer Lingus and an unexpected expense for our family.
Only option as Aer Lingus strike put a hindrance on our trip.
Date of experience: June 25, 2024
"Booking my flight with this website was a breeze! The user-friendly interface made it quick and hassle-free. The competitive prices and flexible options allowed me to tailor my trip to my preferences. A stress-free booking experience from start to finish. I'm thrilled to have found this platform."
Date of experience: November 4, 2023
Dear Jitendranath J.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The price they quote will change AFTER you click purchase. They advertise a low price and then you get charged extras without your consent. Booking.com always sets out the total price clearly. EDreams will scam you, and you have no way to recover the money. Their "customer care" is a joke. ENightmare. Avoid at all costs. This is whey there are sooooo many negative reviews out there for this company. They are deceptive and fraudsters
Products used:
hotel booking
Date of experience: July 18, 2023
Never buy tickets from these…!
Never buy tickets from these scammers!
They sell tickets, and then they say that they are not refundable!
When I bought a ticket, I paid 2 times more expensive, since they were refundable.
Money is not returned!
Says different airlines reference number.I have absolutely different!
Do not have anything to do with them!
Products used:
Air tickets
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 13, 2023
Surfed the internet much time in and out and in circles needing to decide and a full stop. At last! EDreams saved me from further burning. Very clear and detailed Website impressed me a lot plus the booking completed smoothly. Thank you eDreams and my best wishes!.
Clarity, details and good rates.
Date of experience: October 15, 2023
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Worst company to deal with. They keep promising to find a resolution in 48 hours until you departure date then they say we don't have any resolution we can give you a refund. In the high season this refund would make nothing. And refused to book for Mr in any other flight
Location: US
Date of experience: August 7, 2023
The process was super easy until it came to providing my promo code. I reached out to customer service both on the phone and in writing with no resolution. Finally, just sucked it up and paid for the trip. I was happy with the ability to modify my flight/hotel package and choose the price that was closer to my budget.
I chose eDreams because they made it easy to obtain the info I needed for my flight when I went on my last trip. Plus, their prices looked amazing compared to other sites.
Date of experience: January 29, 2024
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
The card I used to book this flight has been canceled due to my details being used and fraud, this was the first time in 6 months I used this card
Date of experience: July 6, 2024
Dear William,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I bought a flexible flight. I changed the date, and apparently, there was a processing time. I lost my flight (and thus my money +600$) because they were not able to call me to confirm it. Using calls as a confirmation method for this when people who travel usually don't have access to a phone line seems a bit scammy to me. I received an autoamated email afterwards that I didn't even see. What's the app for then? I will NEVER again buy a flight using eDreams.
In addition to this, if you want to cancel your subscription to the Prime membership, they will also make you call no matter what. They will tell you you can do it online but the online process is basically a pop-up message telling you to call to a phone number. It's so frustrating that there are still companies out there that are allowed to engage in this kind of tricky and scammy practices to take advantatge of people.
Date of experience: February 29, 2024
Dear Javi,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I don't understand that today I got a
Credit card receipt from e-dreams, because I didn't intend to pay anything today.
It was 89.99 euros.
Why I should pay it?
Refund my payment on my credit card with 89.99 euros please.
I was so shocked and angry with e-dreams
Date of experience: March 11, 2024
Dear Soyeun,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
It was one of the best experiences that I have had in buying a flight in the application, without a doubt I would use the platform again, a thousand thanks to all the people who make us travelers feel comfortable when using said platform
This question is not asked
Date of experience: June 14, 2023
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
App doesn't work well, probably faulty. Tried to do my check in, doesn't work. It shows that still loading when try to manage my booking. Unfortunately I had to be at my dad funeral and was forced to download this app, doesn't look great.
I've been forced, as part of my booking
Date of experience: February 6, 2024
Dear Cosmin,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Booked to Amsterdam for the weekend and the price was good at a 4* hotel with flights. I've used edreams many times now over the years and my experience has always been good. Always the better prices too.
Repeat customer and cheapest deals for my requirements
Date of experience: October 22, 2023
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Despite taking great care with the filters on Kayak, handing the actual booking over to edreams was a pain in the... every way to get you to paymore money, baggage seats insurance etc etc. it's so damn difficult to get a straight deal now from holiday airlines and agencies like edreams
If I could book direct with the airlines I would have done!
Date of experience: April 24, 2023
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Katalin,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service