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eDreams has a rating of 4.0 stars from 9,421 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Dont, think you found a good deal when you see their prices. They will charge you and then try to get a good deal from the airlines. If they don't find it they will refund your money and tell you the trip was sold out. They didn't even send an email. Dont use them
Location: US
Tip for consumers:
The low price you see is not accurate. It is a trap, so you choose them.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 16, 2023
My experience booking with edreams is that there flight rate are very cheap compared to other booking platforms. The platform is also user friendly and very easy to navigate. Transaction with them is very seamless, I would recommend them always.
A fast and affordable booking experience
Date of experience: September 24, 2023
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Flight booking was easy and offered a great price, but I did have to setup a membership of course with a 30-day free trial to receive the discounted price, so my wonder is will prices be discounted without the membership? I will follow-up once I have completed my travel.
It came through the Hopper App on a flight I was watching.
Date of experience: January 16, 2023
Dear DeAngelo M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Be warned of a fraudulent company called edreams! It's name should be enightmares! Once you subscribe for a trail period you can't cancel. Their instructions don't work! Their phone number doesn't work! They will charge your debit card for a membership and there isn't anything you can do about it. No refunds! No cancelations! The company is located in Spain! Please be warned before you make the mistake we did!
Tip for consumers:
There isn't any way of canceling even though their instructions! Phone number isn't a working number!!!
Products used:
Edreams is a ticket agency!
Date of experience: April 30, 2023
I payed extra to be able to change my booking. Whenever I go to the Dreams app and click on "change my trip" it just won't open. I keep on getting a loading sign and my internet connection is perfect.
It was the cheapest option for my flight
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 29, 2023
I found eDreams through sky scanner and it was such an easy process to book the flight and hotel through eDreams. I checked the individual prices myself to see if I was getting the best price and I was! Even better in fact than what the individual websites where offering/
Found on sky scanner
Date of experience: January 14, 2024
Edreams, its shame on you to earn your money with fraud, i am struggling to end your bad services and i cant even delete my account! I bought eprime and discovered one month later that you are selling me tickets even more expensive than anonymous user! I called to cancel my account twice but they dont take any action. And keep funding me!
E-dreams, shame on you!
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 20, 2023
Dear Hussam,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
After shopping at Walmart and the likes etc the question:Motel or hotel discounts,are they even real?as displayed on booking.com,Priceline,expedia,edreams websites etc
My answer is Walmart and the likes etc discounts are real.motels&hotels discounts are mostly fake not real
It's real with flights,buses&trains but not with motels&hotels
Hostels are not my priority in this case
To receive at least 40% discounts on motels&hotels bookings anywhere within united states of America but i,m really disappointed with the results so far
You are performing incredibly well with flights,trains&buses but disappointing us with motels&hotels discounts
Hostels is not my focus
My reference number:*******328
Date of experience: December 8, 2023
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I have never experienced such a dodgy operator. At the purchase point (2 times) I was told the airline had increased the fare by 6EU. Then I was offered 30 days 'free trial' of Prime. If I declined I was charged a service fee of 60 EU. I accepted the offer and immediately after cancelled membership. 30 days later my credit card was charged 60EU. It was impossible to contact them. Do not believe me? Try to contact them, before you use them. After buying tickets on RyanAir I received an email from RyanAir informing me an unauthorised travel agency sold me tickets. It took a LOT of effort to satisfy Ryanair concerns. A relative went through the same drama.
Date of experience: August 28, 2023
I learned that easyJet is a reliable and suitable flight to anywhere of your choice, that's why I decided to choose easyJet for my trip for this journey. And I believe our journey will be successful in the mighty name of God.
My friend advise me to choose eDreams for my booking flight to belfast from london
Date of experience: February 14, 2024
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
We are an extended family of 10. You would only allow a booking for 9 people. Why? I had to make 2 bookings. One booking was processing for a long time and I tried and tried to speak to someone about this. It took a long time and a lot of aggravation. I think a group of 10 should get priority service and even a discount. I'll think twice about flying with you again.
It was obviously a mistake.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 1, 2023
I originally thought eDreams was charging more than booking directly with the airline but I was mistaken. Extra charges initially came up on my credit card but the pending charges eventually were resolved and the final price was what i was expecting.
By mistake! I clicked on the first search entry but it was eDreams, not the actual airline.
Date of experience: June 9, 2023
Hi there,
Booking reference: *******623
I had great frustration that is giving problem until today to solve. In 2019 I bought a ticket that was scheduled to leave in March 2020, from Queenstown (NZ) to Rome (Italy), it was paid with a debit card and because of covid the airline canceled my flight. So i contacted edreams and they told me they would give me my money back and its been 3 years since i asked for my refund. When I access the edreams app it says that my refund has already been paid, but they have not refunded me.
I already contacted the bank and they told me that no money was deposited in my account by edream.
This money is really missing me. I don't know what else to do.
Products used:
Fly tickets
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 10, 2023
This company sucks. Their apps will not allow you to check in your flights on line. The first leg by CebuPac was fine. The second leg by Airasia is worst. With their and the airline booking reference, none works. Then Airasia delayed the second leg of the flight for 10 hours 2 hours before flight without explanation. Edreams does not have support- beware and DO NOT USE this agency. I will never fly AIRASIA in the future.
Date of experience: December 23, 2023
Dear Meynardo,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
My flight been canceled Miss my mothers funeral and nobody wants to talk to me about returning my money for a ticket they blamed the Lufthansa and Lufthansa blame them. It's been four months and I still didn't get my money back for the flight that's been canceled the worst website to buy tickets from.
Location: US
Date of experience: November 15, 2023
Dear TZ,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
The reservation process forced me to choose the free trial e dreams prime, and after 30 days tou will charge me. But I already payed for 1 year on my last reservation made on November 2022. There was no option for a member of e dreams prime although I was identified by you. I sent a question to customer service. It is very difficult to find an e mail. I didnt get any response.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 20, 2023
So far my experience has been good. You have to be careful though cause they'll nickel and dime you for any kind of upgrades and insurance and stuff.
It was the cheapest I saw
Date of experience: June 17, 2024
Sorry sir i don't have about this airline before now so I'll see this times
Date of experience: July 25, 2024
I made booking with edreams then edreams took money amount of $7731 from my card and they noticed Booking successful: eDreams Ref. #*******389, when I came airport and they said I never have ticket. I have been cheat. This is scam. Never have tickets but took my money. I need to get refund immidiately.
Location: US
Date of experience: August 4, 2023
Initially it was good until I reached the end of the process. In the final step I was told that the price changed and I had to pay an additional amount. Sounds like a scam to catch you with a cheaper price and then increase it just before you pay.
It was the apparent cheapest option
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 25, 2023
I was exposed to eDreams through Facebook. I was looking for a good rate to go to Florida to see my father for Fathers Day. I had looked at other sites and when I tried this, it really was so much cheaper and better to book.
The pricing and options seemed better than Expedia or Kayak.
Date of experience: June 5, 2023
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
The booking process itself was straightforward. After I've selected the right flight eDreams application guided me through the booking process step-by-step, making it easy to enter the payment and personal information.
I didn't plan to make my bookings on eDreams. However, I highly recommend it to anyone looking for a reliable and practical application
Date of experience: April 18, 2023
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Easy to use good and professional customer service I suppose to flight home this week 🏠 cause I go back to work the following week I check a lot of travel agents cost of tickets £ 600 and over some take 10 to 15 hours till I get home I have no other option my wife call me that day she find ticket for £ 300 don't cost me all the hassle I'm gonna face that's way I recommended eDreams to anyone who desperate or looking for cheap flights tickets 🎫😌👍
Good customer service easy to use keep you updated about you flight time and travel
Date of experience: January 6, 2024
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Mustafa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care