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eDreams has a rating of 4.0 stars from 9,421 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
It's that if I go with the slightly higher price I get no hassle re-booking, and easy changeof plans,so i do it annd then you want more money or its non refundable. Then more $ to not sit in the middle, and more to have a carry on. It was so much better before companies lost their morales.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 7, 2023
Process was easy and fast, and we are set to go. So far so good.
It was there so I went ahead since I am already a Prime member
Date of experience: July 29, 2024
I booked with you being led by the lower price when compared with other websites. However the initial price is not including checked-in luggage, which I needed for this trip. Your price for checked-in luggage seemed also fine and I did not check the full price against competition. Later, after booking, I checked in more details as I wanted to book more flights (I start my new life as frequent traveler). Surprise: I overpaid EUR 30 with you. Reason: you doubled the price I saw for luggage - so you present charge x and you double for both return flights. Specifically, I paid EUR 40 x 2, while with other websites it is EUR 50 for return flight, presented upfront 50 while you present 40.
Bottom line: I was extremely unhappy and disappointed to be tricked like this, I will not continue to book with you and I see no reason to pay any premium fee for such tricky service. I only hope your approach is a mistake and you are looking to correct it, thus I hope you would find my feedback useful.
Top search, good price at first glance (but tricky), nice flight search UX.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2023
A disaster and extremely unprofessional.
I was charged for a membership that I never used and I've been waiting 4 months for my money back.
They don't answer emails, they don't answer the phone, they don't have direct communication with customers, and they aren't eager to solve customer problems, nor do they listen. Their customer care is zero!
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 18, 2023
While I prefer booking directly with airlines, eDreams is apparently the best way to book smaller regional airlines. Since I"m always looking to safe money on flights, the smaller airlines or second-tier airports are the ones I usually book.
I did not choose eDreams. It apparently chose me over a year ago when I was trying to book a flight in Portugal. Each time I try to use certain airline websites, I get directed to eDreams. I wish that were not the case, but since it is, the service this time was less confusing and more efficient than with my first experience about a year ago.
Date of experience: June 17, 2023
I've paid extra to receive an online boarding pass but the site cancelled my request and now I have to get my boarding pass at the airport obviously for extra cost. Oh and I did not get refund as they promised
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 5, 2023
I have been refused not to travel with British Airways i asked them what is the reason they told me this is not your passport i stayed two night with out no hotel no food no drink this is an acceptable.
Because your price was competitive
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 9, 2023
This is the first time I have booked a flighted with eDreams. After reading some bad and some good reviews. I always like to experience my own thoughts. I havnt actually been in the flight as yet so I really can not make a comment on the actual flight ect. But up to now with my booking details and everything it has all gone smoothly. I will make a review when I return in October
It came up when I searched flights to Istanbul
Date of experience: August 18, 2023
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
It was easy and straightforward link, l hope to use them again.
I was away for Xmas and my 29 years old girl was on her own for Xmas, so l decided to surprise her and book tickets to take her on a holiday.
Wanted to try a new link and eDreams was my choice. I am happy l did.
Date of experience: January 15, 2024
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
- I paid an extra amount to buy an extra weight of 5 kilos, and I did not receive it?
- They collected extra money today, other than the price of the ticket and the extra weight!?
Regarding your reply:
At the airport, I took 5 kg of baggage out of my bag and put it in my hand bag,
Secondly: I did not ask to become a Prime Membership. Please cancel it and return the amount withdrawn from my credit card.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 1, 2023
I tried several hours to cancel but didn't get anywhere online or with the chat. The chat
Even said it didn't understand English!
The next day I link opened alright, it with 20% penalty! Lousy service
It was fine some years ago but not any more
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 2, 2023
It was much easier than i thought. Online system in e dreams is perfect. I hope i will get a good service in the future. I want to make sure i get the service i requested on this trip. Hope everything goes well
I have always selected random site for my trip. This was recommended from my brother.
Date of experience: October 9, 2023
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I have received e mails in Spanish! Unsure why really hope I have my booking - tried to log on and password required but don't remember putting one in? Tried to get a reset and that maybe what I have in Spanish? Who knows
Cheapest it appeared
Date of experience: May 24, 2023
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Charged another year of service without my authorization. Somehow got my new card expiration date without my assistance and charged me! They even sent me a notification beforehand that my card was no longer valid—this was intentional on my part.
Additionally, while attempting to cancel subscription, the site repeatedly (6x) sent me to another page on which I had to move through questions asking if I really wanted to give up X, and I clicked yes cancel, and it would send me to yet another page and ask the same question another way. This is one of the sleaziest sites to cancel.
Location: US
Date of experience: July 12, 2023
I thought i had a free trial of edreams prime but after i booked everything you sent me an email that my free trial doesnt apply. This should be clear to the customer before them booking.
Date of experience: May 7, 2024
Dear Ramy,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I booked a flight via them (I was in kayak and was sent to them, not my preference). I saw and double checked my price was 222 CAD total. I see in my credit card statement a charge of 309 CAD. There is nowhere else that price mentioned.
Date of experience: December 9, 2023
My first rez went ok then my 2 nd not so good. I had to call customer service and I lost my 2 nd rez price went from $4.84 to $28.65 by the time I was able to book due to your website kept inputting my wrong birth date. I had to wait to get cs to clear the glitches!
Cheap prices
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 11, 2023
I searched everywhere trying to identify tyoe if fare and luggage so I could confirm my luggage allowance. Details are nowhere to be found and only chatbox referring me to airline web page. No info on how early to arrive at airport. Very poor
For better prices but in the end every little thing is extra so more hassle and no real price difference. Very time-consuming.
Date of experience: November 6, 2023
Dear Constantina,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Thanks, it's okay, I got my ticket. My trip will take place and I am very glad
Date of experience: July 28, 2024
Date of experience: March 8, 2024
When select Add bags and Select seats options, the site redirect you to the airline website to add bags and select seats directly with the airline. The airline respond "Unfortunately, we can only support bookings made on HKExpress. Please contact your travel agent or third party website directly"
Location: US
Date of experience: January 8, 2024
Dear Jing,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Kind Regards,
Ayush
I had a great experience with this site...great fares and very fast
Date of experience: July 29, 2024
I ordered my ticket with insurance of 21 euro extra to change flight with no reason. The app gives me a number to call that has a machine to tell me to use the app. The app tells me I cannot be helped. So it means the insurance is a scam. I cannot accept this.
I did not choose eDreams. I just chose a ticket I could afford. I hardly ever travel anywhere because of cronic illness. I need sun and warmth. Istanbul is too cold now.
Date of experience: January 12, 2024
Dear Abigayle,
We are truly sorry that your customer service experience was unsatisfactory.
The manner of interaction does not meet our quality standards. We take this very seriously.
We have reviewed your case to ensure that our quality standards have otherwise been met and we can assure you that your request is currently being processed correctly.
Once we have a response, we will notify you via the email address you used to make your booking.
Thank you for your patience and understanding.
Kind Regards,
Ayush
I'm glad I switched to eDreams Prime program because there is good and fast service and someone to talk to if a problem arises.
Unfortunately, a problem arose with my previous order with eDreams before I switched to eDreams Prime and I have no idea what is going on with my booking and no one to talk to. There is no email or phone number to contact. Just a chat conversation with a robot that does not give a satisfactory answer to my question. Very disappointing
Because of positive reviews, the convenience of the site, the possibility to pay with PayPal, a reasonable price
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 16, 2023
More than bad. I have one month requesting the invoice and still they do not send it. Once there is a technical problems,then tou have to request it again,then they are sure that I will receive it.
This company is a joke.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 25, 2023
Paid extra for boarding passes and automatic check in. Only my boarding pass was available. Had to go on Wizz Air app enter all my husband details again then had to pay £18 extra to select seat and could not get together
Thought it would be easy and used before but not impressed this time
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 21, 2023
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team