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eDreams has a rating of 4.0 stars from 9,420 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Deal with eDreams is waste of time. Spoke to someone on phoneline over 1 hour 25-3-2024 11pm. They wind you up and make very angry. They don't want to listen to you. They charge £69.99 service I don't want, soon after my booking, I made complaint, Company send me email and said someone will come back to me, now nearly month no one come back to me from eDreams.
Also when I want cancel my booking, I been told go direct and speak to th Areline.would not refund my money back. EDreams took the money from me and get refund from the Airline.
Tip for consumers:
Not good eDreams to deal with , this happen to my family member is . so I am not only one I had bad experience.
Products used:
Booking Flight
Date of experience: March 25, 2024
After I have received the tickets I asked for check-in. It was done in some time and the boarding passes have been sent to me later. But when I went to the airport I couldn't scan this boarding pass. I had to ask for a help from the staff. It took some time to deal with is and finally I have received the very last seat in the airplane. But I was not explained why this happened and why I couldn't have the seat that was indicated on the boarding pass.
I am not sure if I choose eDreams again as the check-in system is not clear
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 23, 2023
The booking experience overall was easy. However, I don't know if you have any policy behind this. As in the airline company the ticket was triple of the price. I am bit concerned if i will have trouble on the check-in. As i had with ryanair i couldn't do online check-in as the ticket was locked by Opodo and ryanair would not let me check-in due to customer identification as the ticket was bought by the third party.
I chose edream as my daughter is a edream prime member
Date of experience: August 29, 2023
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Overall the booking process was straightforward, however, the reason I did not provide 5 stars because I could not change the default language that my browser provided.
As I was in a different country (Spain) when I booked the ticket, I couldn't find anywhere how to change the language to English.
This was most frustrating.
Best flight price
Date of experience: November 1, 2023
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I have booked a flight, received confirmation in mentioned time. Waiting for border pass (until now everything went fine). Overall, useful.
Date of experience: June 19, 2024
Please do not book through these scamsters,they will they will botch up your bookings, I booked thourgh these cheaters for my holidays & untill the last moment they had no courtesy to inform me that the booking is not conformed.I had to rebook with very very high fares, my budget holiday I had planned for nearly a year back was a total disaster,they are not ready to pay for any compensation.Please people kindly do not use these cheaters again.
Products used:
Air Ticket
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 17, 2023
I've booked lots of trips! First time using this company and it turn in to a complete Disaster trip ended up being canceled due to all the run around with the trip times being changed multiple times! I purchased the coverage for all 8 tickets and when I called because of the flights being changed so many times I was told to call the airline because I would only get back 80% of my ticket value going to the airline they sent Edream all the money back but they didnt pay me back all the money that I should have gotten! Never again will I trust this company!
Location: US
Date of experience: November 16, 2023
Dear Michelle,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
As ai stated before, prices are weird when it comes to Edreams, with or without Prime, same prices, and sometimes even more expensive with Prime or just a few cents or little euro's cheaper, not worth it to be honest.
Also, sometimes we find these same flights cheaper elsewhere, the booking fees through Edreams is just too much sometimes, not worth it when sometimes it can be cheaper on their own sites.
Just wish Edreams could make prices more accessible (since they're know for being the 'cheapest' options out there), not really anymore, at least from what I experience.
We looked for flights to New York, within the same hour prices changed really strangely, it was sometimes under €400, sometimes a tint bit higher, and then we ended up with the highest, NOT RIGHT!
Anyway, I'll still keep on purchasing through Edreams but from now on whenever I find a cheaper option, I won't hesitate and go elsewhere to purchase my flights/holiday.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 22, 2023
If you're a tourist you can easily make a payment by Line Pay.
Date of experience: July 22, 2024
1. We found the flight we wanted in "Sky scanner" - and than we found out that all prices were changed.
Instead $ 260.00/ ticked - 345$ / ticket.
2. after i insert all details of 6 passangers - the order stoped working and restarted with alert that im gonna lose the prices.
3. first time order seats were empty and i could pick 6 seats together in 2nd line at $18.00/seat, as i said the order suddenly restarted and the new offer was $45.00/seat only in back of the plane.
Because there were no other option- "Sky scanner" offered flight that only eDreams could give (other website told this offer no longer exists).
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 2, 2023
After booking a flight, company automatically enrolled me in prime membership without notifying. They attempted to charge $69.99 on my card, but luckily my bank caught it and denied the charge. These practices are shady, bordering on fraud. WILL NOT BE USING THEM AGAIN!
Location: US
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 16, 2023
This company filled our flights incorrectly. We were stuck at airport and had to rebook everything to get to destination. Then came 2 days failed follow up by the company and ultimately we were told to figure it out ourselves because they couldn't help us anymore.
We were left with plane tickets under the wrong name.a security issue at all flight terminals and delayed departure along with hrs of headaches at the airport.then 2 days of headaches to try and return.
Customer Service was basically non existent and flat out lies to call back or resolve the issue.
A week later and once home they emailed to say that our original flight had already flown so they couldn't help.
( no kidding) and basically told me to kick rocks on expecting any type of compensation or partial refund.
Actually they finally emailed me recently with that follow-up notification...5 months after the trip was concluded, and of course. Now it's way past the time that they might have been able to help.
( no kidding) in essence, we never bothered to respond for 5 months.but now we are and it's been to long to even think about making it rite.
Horrible Horrible experience, Horrible company and even worse customer service.
Stay away from this company if you want to actually enjoy your hard earned vacation and money.
Location: US
Date of experience: April 29, 2024
All was good except the fact that after i buyed the ticket i didn`t can to do my check in.
The request of my check in was not found.
At the airport they put me to pay 48 euros, half of the price of the ticket.
Because of the offer
Date of experience: December 20, 2023
Dear Gheorghe,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
I logged on to book aer lingus and everything became about edreams. Initially tried via mobile but several freezing issues and message saying try again after had entered most/all details. Eventually managed via laptop. Wouldn't allow book using MULTI CURRENCY CARD. Even though ticked continue without hotels etc, kept getting advert and emails offers. Confusing amount of insurance offers. It also said 20kg luggage was e80, if that's true that's crazy.
I wasn't aware I was. I thought I was booking with aer lingus and it all seemed to become about edreams.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 31, 2023
Todo super bien, excepto que me hicieron sin mi consentimiento una suscripción a una membresía que no solicite, por favor eliminarla.
Porque me ha ido bien
Date of experience: September 17, 2024
Dear Javier,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I tried to book with BA directly, however, eDreams intervened without my request. I continued with eDreams as I could not switch back to BA on my mobile. Though it ended well - I received confirmation of my flight promptly.
I did not choose eDreams - it just ccame up on my iphone.
Date of experience: June 7, 2023
My account was involved in a fraud from your agency. I received a debit of R******* from my account to your agency that I didn't issue nor approved. I emailed your agency seeking for an explanation but never received any.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 13, 2023
I had serious difficulty to pay. I got a note on my screen that my Bank refused my creditcard. I called my Bank to find out what was wrong. The Bank said there was nothing wrong with my creditcard. I tried other ways of payment, like Ideal, but the name of my Bank was missing in the check list. Within one hour my booking was to my surprise "confirmed", but still "processing"
Friends have suggested me to choose eDreams...
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 31, 2023
They give me all the facilities in order to book my fligt and at the best price
Because they offer me the best prices
Date of experience: July 18, 2024
Not aware of assignment to join Edreams while booking I kept trying to get rid of Edteams popping up I must have touched something! I did not realize was an acceptance of this I am 83 and struggling with making bookings and to have this added to my stress is very sad
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 3, 2023
I am not particular happy because I found out that edreams charged me extra 80 USD for the same flight tickets I can get from Transavia website.
I will not use edreams anymore and will alert my friends and family about this over pricing.
It appeared on the search result.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 7, 2023
Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice
Date of experience: September 2, 2024
The site is easy to use and I was pleased with the booking of my flight with one hitch. I completed my booking, proceeded to pay for the fare. This was after giving personal info and such. I was then told that to receive the discounted air fare, I would have to join EdreamsPrime. Two prices to join were given. It wasnt very pleasing to go through all the effort to get the flight only to learn that to receive the discounted rate, I would have to join. If I would have known earlier I would have gone to my tried and true, Expedia where I dont have to join anything. Keep it simple. Thank you for your time.
I thought it was the United Airlines site. I now know it wasnt.
Date of experience: March 3, 2023
Dear Bill K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Kuldip,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team