eDreams

EDreams refused to offer solutions or problem solve for this particular customer. I paid $860.74 for an airline ticket that is now worthless because of a single letter typographical mistake. They refuse to support their own business values when it comes to customer care. No change, no refund, no acceptance of a substantial administration fee offered by me. They deny, blame others and make excuses. They offer no transparency and when challenged about their integrity they ghost you. They refused to accept the contact name and details of the airline representative that accepted the change. If I can influence 10 potential customers not to use eDreams then its not a total loss. Use this on line travel agency at your own risk. You are better off dealing straight with the airline companies themselves. Such a change through them costs $30 not the total loss of your ticket. My story will be shared world wide to protect others from experiencing the nightmare I have endured with eDreams.

It was a nice experience and looking for more bookings. Thank you

Thanks guys :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :); ) ;); ) ;)

AVOID! Ridiculous service.
They didn't provide me with the airline reservation number, so I can't check in and do anything through the airline website (like purchasing extra baggage at a cheaper price before the flight). It's especially disturbing when traveling with family. It's VERY hard to reach them by phone, 20 minutes on the line with a stupid robot that just kept upselling their "PRIME" for better customer service (WHAT?!). AVOID AT ALL COSTS.

The company is based in India and has terrible customer service and no contact info. Just a website. Booking with them, then I cancelled because of the Omicron variant. They sent me an email in french saying the ticket is not refundable (I don't know french). However, when I check online still waiting for airline approval. I have been waiting for eight months to get my refund. Buy wise or buy twice! Unfortunately, this is the first time I have experienced travel agent fraud and scams.

Pls i did not receive my confirmation and have paid since yesterday I realised that my email storage is too full then I deleted a lot of messages but till now I don't receive any messages pls can you help me resend my flight confirmation back to my email address thanks

I purchased tickets without knowing that there were new flight restrictions. The site gave no indication of any restrictions and processed the transaction. Once everything was confirmed, the airline emailed informing of flight cancellation and that the airline would issue full refunds immediately. Edreams took weeks to process my refund and they did not process a full refund. Also, they charged my card a higher amount than what the billing invoice stated. $1009 was on invoice, they charged $1019 and only refunded $868! I believe I have recourse for erroneous charge, just not looking forward to spending time disputing. Hoping others research eDreams before giving them your business.

They make zero effort to work with you. They hung up on me, ended conversations when I reasonably wanted assistance when they cancelled my flights last minute. Absolutely do not book, no matter what the deal is. You will regret it later.

I booked a return flight but my internet glitched whilst the second ticket was being processed. They emailed me to let me know that the second flight failed and I'd have to rebook, and any payment that was taken from my account would be refunded within 10 days. The money was taken from my account but was never refunded. I've tried getting in contact through facebook and a random email address I found (*******@edreams.com) as I couldn't find any other contact methods. It's been a week and I haven't heard anything. The 'customer help centre' on their website is just a bunch of FAQs or a robot- neither of which has been remotely helpful. Don't bother booking with them, if you have any issues you'll have no help and no one to contact, and may end up a few hundred bucks poorer. Luckily I rebooked my return ticket with a different company.

I would like to know why eDreams website says you can get a proper refund if you purchase "Cancel for Any Reason Guarantee" and hides the fact it needs to be before your first flight in a trip sequence. "per person, per segment" gives the exact opposite impression.

I expect a refund and I can only dream that others have this same problem.

Either change your marketing or refund our money

Esta bien no tengo tiempo para encuestas sin sentido xxxx xxx xxxx xxx xxx xxx xxx xxx xx xxxx xx

It is hard finding the right airline at a reasonable price. EDreams helped me navigate. Only criticism was that it didn't warn me clearly enough there were fees to reserve seats on Virgin

I have worked in aviation for 20 years and never experienced this. Overcharged $280 side swiped by every representative. Site keeps crashing so does theirs and they absolutely refuse to deal with it. I am sure I was speaking to an 18 ur old overseas. I will dispute with my bank and advise everyone to stay away.

Warning traveller! Please think twice before booking a flight using eDreams. Yes, they are cheaper, but you pay the price in bad customer service quality. About a year ago I booked a flight to Vietnam with eDreams. Total value was over 3000 euro. The flight got cancelled. Their customer support is unreachable (mail, phone, Twitter,...). You will be left out in the cold if anything happens. I have never received a refund for my booking *******954). Think twice before ordering.

They have charged my account for things I never agreed to! Not only did they try to charge me to change a mistake they made on the spelling of my name, but they tacked on an extra charge for a "VIP Membership" that I have never heard of! Do NOT use this service!

Went through a number of flights agents for three days without success, almost giving up, till I came to eDreams from flight offers to payment with no problem

- eDreams first cut the money from my credit card upgrading to Prime without my consent
- They never removed my credit card despite me deleting from their platform
- They keep on sending fraudulent emails but never refunded my amount despite I bought insurance for full refund

I am waiting for a refund from April 09, it is already more than 100 days, booking *******176. I have wrote a lot of letters, already called 10 times, it is very difficult to get through on the Russian line. They say that Alitalia did not transfer the money to them. But why should I suffer? I didn't buy tickets at AlItalia.

My experience with EDreams was okay going through their website and all my confirmation details through the mail. But it kept insisting I go on their app, but couldn't get on as it wouldn't accept the password I have only just made. So I deleted it,

I bought 2 long distance flight on 2020 to eDreams, for traveling on May 2021. The flights were cancelled on April 2021, 20 months later and despite my claims they never answered. Lousy service. They contacted me today to tell me that they refuse to refund since the reservation is too old (20 months). What they don't say is that I have been claiming since day one of the cancellation and eDreams never do nothing till now.
I think they're cynical. They enjoy mistreating customers.
People follow my advice, I strongly recommend you to avoid eDreams by any means

IIcwasxsearching online to find the less expensive ticket comparing different companies and I found edreams with most user friendly apps I was able to booked my flight online quicky and easy. I am overall satisfied with the service provided by edreams.

DO NOT USE THIS COMPANY.
I purchased a flight almost a year ago, the probability that I would not make it was there so I opted to pay extra so that they would refund me 80% of the amount (about $400). I have gone back and forth with them ever since. I have received only $30 in refunds, SPREAD OUT OVER MONTHS. They are thieves and complete scum. Can't wait for them to go under.

I prepaid for a car for a 7pm pickup at Dulles Airport for 3 day rental. I got there at 730 p.m., found between 20 and 30 people waiting, no cars available. Waited 2.5hrs still no car. This was prepaid, so my car should have been there. Called them and was on the phone for another 45 minutes. They told me they couldn't do anything but would book me with another car rental. They told me, the total cost for a new rental was $190. I got to a new car rental location and they only booked me for one day. The original booking was for 3 days. The total cost for booking the new car for 3 days is $394. $ 204 more than my prepaid. And now they are refusing to get me a refund for my original booking. I travel a lot and so rent cars all the time. This is my worst experience ever.

Location: US