- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
eDreams has a rating of 4.0 stars from 9,418 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
We booked our honeymoon flights through edreams. We realized within a couple hours we had chosen the wrong return date. We had to search high and low for phone numbers to call for customer service. When we finally got through to someone, they said because we bought the insurance, our flight date change would be free and no problem. But we had to purchase the new flight first and they would refund the old one in full within 30 days. It has now been nearly 6 months, dozens of conversations with them (with a different answer each time), and only a partial refund. We are still out nearly $2000. We have since heard that this is a common thing that happens with this company. If I could give them a negative star review, I would. I will not be attaching photos, as they would include personal financial information. We have escalated this issue through the fraud department of our credit card, as edreams continues to say they will escalate the issue then we receive no communication and have to start over, receiving different information each time.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 20, 2023
I cant, believe how ripped off i got with E DREAMS.
Back in 30 of December i booked two tickets via E DREAMS for my trip to Athens= from Vilnius.
E dreams charged me the FULL amount but never actually give me any tickets because the plane was full.
They have asked from me to get in contact which i DID but there is no help from anyone on their site,
Worst customer, service i have ever experienced.
Full scam.
With that being said i actually had to pay AGAIN in order to take tickets the next day and of course, i've slept on the Airport floor.
Worst company ever
EDreams Ref. #*******617
Name - Nikolaos Sidiropoulos
I will continue writing this review until i get my money back, this is unacceptable!
Date of experience: January 9, 2024
My money was taken twice and i've tried to get a refund for 3 months. Avoid, customer service just talk from a script and make false promises and ask for me to wait, while they sort it. But nothing gets sorted.
Tip for consumers:
avoid edreams
Products used:
i had book a flight with them
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 23, 2022
UPDATE: After filing a report with the Better Business Bureau, eDreams has finally provided a full refund, so I have upgraded my rating to three stars.
EDreams never refunded a flight that was cancelled by the airline. At first, they claimed the flight was never cancelled, despite my written proof from the airline that it was. Some agents claimed that I had to wait for the airline to refund the money and would promise direct call backs and updates to me by eDreams managers, none of which happened. When I called the airline, they were consistently clear that if I booked a flight with eDreams, then eDreams would have to refund me. For about 6 months I was told the refund was still "processing". Despite my many attempts to try and speak to management and make any progress forward, no solution could be reached. I was consistently told to wait another 7–10 days for things to process, and each time nothing happened. With phrases like "I will personally see to this issue" and "you can trust me to complete this job and call back tomorrow because I care a lot about your happiness and the stress this is causing you" they kept me going for quite some time. Some reps would give fake names and when I'd call back asking for them, nobody with that name was in the office. I spoke with approximately 10-12 different agents over the course of 6 months with a total of 20 hours of phone time.
This company lacks integrity and seeks to tire out their customers who have viable claims to refunds until they give up and decide the money isn't worth the headache. Booking any travel with eDreams should be avoided at all costs.
Date of experience: August 9, 2023
My experience is okay I do like and love it will definitely use it again
Date of experience: July 10, 2024
I am so disappointed in this company that words fail me.
I made reservation to rent a car 15 days before my trip, paid in full in advance. When I arrived to pick the car, on time, with all the documents required there was no car available.
I lost the event tickets I was going to, spent a fortune paying Uber for the weekend.
When I contacted eDreams next day they asked me for 20 working days to review my case and see if I am entitled to a refund.
This is revolting.
Products used:
Car Rental
Date of experience: September 20, 2022
Good overall, friendly display.
Many options. Immediate response.
Date of experience: July 20, 2024
Wonderful experience I made my reservation through this app
Friends recommended
Date of experience: July 20, 2024
It was a good experience with your website. We will come back to you soon
Date of experience: July 20, 2024
I booked a flight to Ho Chi Minh from Taipei. Flight departs at 0655 confirmed. We arrive early at the airport at 0430, no agents at check in counter (too early), we wait until 0600, still no agents at check in counter?! I call eDreams customer service, the agent was useless, since he couldn't help me and referred me to Vietjet, and didn't give me their number! So, eDreams basically washed and wiped their hands after I booked the flight! So, disappointed and frustrated with their service!
I don’t know why i chose this fraudulent company, because they didn’t even notify me of the cancellation and couldn’t help me any further! They basically took my money and ran!
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 22, 2023
I have booked three flights through dreams recently. It has been worse then the virus. It has been impossible to contact them and solve the problem. The airline cancelled the flight so I wanted to request a refund. They just want to offer another date. Please buy the flights directly from the airline, it is worthy. Trust me. I was supposed to travel this July 20 and still don't know if I will get my money back.
Tip for consumers:
Don't use it.
Products used:
I tried to use the refund but nothing. They don't want to.
Date of experience: July 15, 2020
Impossible to get a hold of someone for any kind of customer service. Airline changed the flight schedule and it no longer worked for me. All that had to be done was to cancel and refund my ticket. It's been 5 days and cumulative 8 hours of waiting on hold over multiple calls and still have not been connected to the relevant department that can process the cancellation.
Date of experience: October 15, 2021
I booked my flight with eDreams. Due to a minor change in plans I called them to call what would be the charge if date was changed. I never gave authorization to cancel or change flight, however they went ahead and cancelled my flight and now they held on to my money for more than 2 years. During these two years I tried various methods to get back my money for example, I called them five time to open an investigation into the case as to why ticket was cancelled in the first place, they said they would review transcript and call back but they never call back each time I call they say its still ongoing. I even tried re-booking a different flight but they say I can only choose same origin and destination and the prices they quote for me are higher than what they show on their website by a about 600$.
This is very bad on eDreams part, this is a super fraud company cheating customers. I wish I had some connections to file a lawsuit on eDreams.
Date of experience: June 5, 2022
I normally book direct with the airlines. But I couldn't find my preferred times with the one airline
On edreams I found a combination of 2 Airlines with the times I preferred and booking was a breeze.
The choice of flight combinations.
Date of experience: January 6, 2024
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
After booking what I remember as a "fare ticket" I saw that I needed space for overhead baggage, which was not included. I tried to find how to change to "fare+" (I think it was called), which include overhead baggage. However, it was not possible. I then had to book for a "check in bag", which is more expensive.
BAD EXPERIENCE!
Momondo found eDreams
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 2, 2023
If I could give less than half a star or 00 star I would give to ED it's the worst agency ever. It's a fraud scammer don't ever deal with them.
Tip for consumers:
Scammers
Products used:
They just want to get the mom, no refund possible
Date of experience: June 4, 2024
Dear V S,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The service was prompt and the prices were reasonable. I am grateful for the experience.
Date of experience: July 19, 2024
I booked ticket with edreams on October 2020 still waiting for refund. Funds has been released from air India side but edreams is not refunding they are holding my money. Every-time when i call they say we will raise a request and reach out to air India they keep lying all the time and now they are not answering my call i am not able to reach out to representative i tried 10 times so its clearly means i loose my money so please don't book your tickets with them you will loose your money!
Date of experience: February 21, 2022
I found it would have been simpler and considerably cheaper if I had booked direct with Iberia
Scanning Web Site looking for flights to Rome
Date of experience: July 2, 2024
Dear Nigel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care
First of all, I made a reservation for four people and paid extra to be able to change flights if necessary. I talked to a customer rep to verify this. When I went back to change the return date, I was told I would have to change it for all people and could not change it for just myself. Next I tried to change the return date for all four of us and I was told that I could not do that but instead had to buy four new tickets and they would reimburse me for the difference. When I asked how I would get reimbursed I was never given a clear answer. This is the worst company to deal with. AVOID AT ALL COSTS
Location: US
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 15, 2023
When I make the reservation all the time I get messages that I will have the option to add luggage after getting the confirmation, but after purchase the flight and contact support the option that they give me is to add the luggage in the airport
It was the cheapest option that I found but is the last time that I use it.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 27, 2023
I booked a cheap flight with edreams. What they dont tell you is that they sign you up with a membership and charge you a $50 us membership from the creditcard you used to pay for flight. They trick you, its a scam. They take out a monthly or yearly membership. Its caused me much trouble had cancel card. They csnt be contacted easy as on otherside of world. They said they canceled my membership and then i was charged $87. Trustpilot took down my last complaint because no evidence but i cant upload any evidence. They have not payed my money back. DO NOT BOOK WITH EDREAMS.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 24, 2023
I booked with Edreams many times but always is an uncertainty experience, I never know if the baggages in edreams really matches with the airlines bags rules. This situation puts a lot of stress in the travelers. When edreams saids Carry-on bags the airlines really means Smal bag cabin. It's unacceptable for a flight site like edreams.
For prices and good search engine
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 18, 2023
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Nick,
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Kind Regards,
Ayush