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eDreams has a rating of 4.0 stars from 9,417 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Nobody answer, NO refund back as i had a trip insurance. Called Edreams customers service answered a person who talk only poetry, nothing direct with the client! I explained i want refund as i have the right to! He said to contact trip insurance company and no contact of them,? After i found out alone how to contact them nobody answered. Thank you! Very bad service only lies. I tried to cancel online before 24 hours of my flight and also the system did not let me to.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 10, 2022
Confusing, even with knowledgeable, competent assistance.
I have no idea
Date of experience: July 18, 2024
I had no issues with ticketing, checking in or customer service. Great experience.
Better priced.
Date of experience: July 18, 2024
I thought I was booking directly with the airline, only to realize after booking that I had booked through eDreams which I had never heard of, only to find after booking that this travel agency has a horrible reputation. Added a day later: After frantic checking, I now believe that I was successful in booking the tickets I wanted. I still object to having been routed to eDreams, but it seems as though they legitimately did what I asked of them--and paid for.
I did not choose eDreams intentionally. I was hijacked in the process of booking.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 29, 2023
Bought 5 plane tickets to go to Mexico from Chicago, Dec 2023. On the way back there was problems with our flight being overbooked. We apparently bought a ticket but didn't pay for a seat. We couldn't get on our flight and was stranded in Mexico with no where to go for a week. There was at least 50 other people in the same situation as us. We had paid for insurance and extra luggage. They REFUSED to reimburse us. It was our fault, everything was our fault and they took no responsibility for overbooking a flight. Even with us paying $220 extra per person for insurance, plus $200 for extra luggage we didn't get a penny back. Called customer service which was a waste of time. BAD COMPANY, STEALERS!
Location: US
Date of experience: February 27, 2024
Do not deal with this company! If you cancel, good luck getting your money back. I got the run around for a year only to get an offer of 10% of my money back if I give them my personal banking information
Tip for consumers:
Don’t use this company
Products used:
Air flights
Date of experience: July 27, 2022
Whiel changing the date of travel for one leg of my ticket, the price difference of my ticket increased just because of the delay in your executive getting back to me. Since my first call with the request to change the travel date, the price difference increases by more than 100GBP. I had to call atleast 3 times to get things moving else the difference would have gone much higher.
The executive who attended my calls later were not even sympatetic but very stern on 72 hr timelines that they follow. Very substandard service quality by all means.
Best airlines connections and prices
Date of experience: March 9, 2024
Dear Vikas,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I'm so happy about my flight booking with eDreams, can't wait to book my next flight
Is safe and fast
Date of experience: July 17, 2024
I read somewhere indicate that eDreams give me 30days free membership and they will still remove another money from my account for annual registration
Why must I register?
What if I decide not to use the service again because i need to use service for a while and enjoying the service before I can think of registration as a member
But now it's look compulsory and I'm asking Why?
No reason at the moment! I google it and I take the risk
Date of experience: February 24, 2023
Dear Adeniyi D.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
So far so good but I would like to be able to get my seat assignment. Could you help me with that?
I didn't choose it. Kajak sent me there.
Date of experience: July 4, 2024
If you want a flexible Ticket...Don't regret and use edreams. Sunday14th May a changed in a flight booking from the 16th to the 27th May was confirmed and paid for. Edreams phoned back for the payment deduction of changes. 16th May Swiss air sending notifications of delays. Edreams was contacted and upon recognizing phone number notified of changes can take up to 48 hrs to appear in inbox. On the 16th nothing in inbox after 45min on the phone with edreams...it boils down changes was not made. Now i have to buy a new ticket and edreams claim they did try to phone me thus they are not at fault. This took them 45min to realise no changes was made and as far as calling I have no miss calls. But strangely edreams did manage to get hold of me for money changes deduction! How how convenient.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 19, 2023
Had to paid for check in both ways 110€ because online says its" impossible to make check in and get boarding passes"
Will not recommend to use this service!
Date of experience: March 17, 2024
Dear Yury,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
If I could give them 0, I would! This company is a complete FRAUD and a scam! Avoid them! Do NOT try and book a flexi ticket (or ANY tickets) with them. They will take your money and never issue anything!AVOID AVOID AVOID! IF you can get hold of them (might take a few days) you will get an arrogant little Indian man telling you that is how their "policies" work, which is illegal of course, and then telling you it's not their problem. Avoid this HORRIBLE so-called company.
Tip for consumers:
They are a complete scam and are NOT to be trusted!
Products used:
Flights
Date of experience: February 15, 2024
Dear Michelle,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
EDreams cheated on us not paying in refund for ticket cancelled. Highly manipulative. Do not ever ever purchase through eDreams. A real fraud. They respond saying check personal email which is a hoax again.
Tip for consumers:
Always read reviews before using any service. I paid for my price. A refundable ticket was manipulated by eDreams as non refundable. No where in ticket is mentioned non refundable
Products used:
EDreams airline booking
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 2, 2022
Booked a trip to Cancun for 11/15 to 11/19. The flight dates were correct. The hotel was booked for 11/14 to 11/18. I had to pay $340 out of pocket to cover the extra night. Calling the so called ‘help center' sent me in circles until frustrated. I should have booked everything myself. DO NOT USE THIS COMPANY! You will be sorry!
Date of experience: November 20, 2021
We purchased a flexible ticket. But when we tried to use our privilege, we wasted 4 days, a lot of nerves and finally will purchase a ticket again. I can't describe how bad customer service is. Just hope soon they will go out of business
Date of experience: June 10, 2021
Ordering from abroad, all communication from airline was in Italian - quite unfamiliar to me and with limited internet connection/translate I almost missed the flight...
Date of experience: November 27, 2023
Dear Leiv,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
They withdrew money TWICE on the same from my PayPal account (€130) without me taking any trips. Last year, they tricked me into signing something, which then resulted in them withdrawing money from my PayPal a
Tip for consumers:
Would like a full refund for scum withdrawal of money from my PayPal account
Products used:
None
Date of experience: January 26, 2024
The opportunity to get a one-month free trial on prime membership was great, for I discovered that prices are comparably lower than on other platforms.
The staff were friendly
Thank you eDreams
Because eDreams are cheapaste flights & Lowest Prices
Date of experience: November 17, 2023
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Beautiful and wonderful.
But I am still waiting for my reservation on the Tunisian flight. From Milan to Tunisia on Wednesday 10/25. Thank you very much.
Date of experience: October 21, 2023
Dear Massud Z.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
Everything has gone well so far, I expect this continues in the same way till completed my round trip, only issue is that app didn't update booking status until I made a change with my membership.
Recommendation of somebody else, however I was very concerned with many bad reviews that I found.
Date of experience: July 1, 2023
I have already posted on here about my terrible experience with Edreams, but as it's still ongoing, I'll post again to reiterate their uselessness. I booked flights with them 6 weeks ago which I was quickly informed were cancelled due to a price change. I then called and I was told I would get 100% refund in 10 days. 6 weeks later and no sign of the $1800 they owe me. I have called multiple times and been promised solutions that never come. After I wrote my last review I was emailed saying customer service would contact me soon. Shock- they still haven't. I would honestly deter all people from booking through them. I used them before with no issues but the stress you go through when something does go wrong is not worth the risk. Utterly disgusted with edreams and I will be making sure I tell everyone who avoid them at all costs. P.s. Please refund my money edreams!
Date of experience: October 30, 2019
They dont warranty their travel plans. They have left half of my group trapped at a connecting airport in another country for the past 48 hrs and they wont rebook them. Just "we will call you back within 72 hours"
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 12, 2022
Didn't receive my booking confirmation within minutes or 24 hours as what they claimed. Had to follow up with them twice before it was confirmed. Good side though is that customer service is efficient.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 8, 2022
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Gemma,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care