• eGobalElectronics.com

eGobalElectronics.com

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Overview

eGobalElectronics.com has a rating of 1.3 stars from 110 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eGobalElectronics.com most frequently mention customer service, credit card, and live chat problems. eGobalElectronics.com ranks 206th among Computer sites.

How would you rate eGobalElectronics.com?
Top Positive Review

“I ordered two 7" netbooks for our girls for Christmas...”

Leah H.
12/31/10

I ordered two 7" netbooks for our girls for Christmas on the Monday before. They arrived on Christmas Eve just in time. We did have an issue with one of the adapters, however a replacement is due to arrive today. My experience with Erik and eGlobalWireless was not bad. We have been able to access the internet on both, although they are a little slow as they did mention on their website. I got what I expected. Apparently, this company was in a bit deep but I they met the challenge of this last minute shopper.

Top Critical Review

“The product I purchased was not what they described”

Gene S.
2/2/11

The product I purchased was not what they described. They charge 25% for you to return something as a "restocking fee to cover shipping and marketing cost". Warranty is non refundable. I would NEVER get anything from them again. Telling all my friends...

Reviews (110)

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customer service (16) layla barnett (1)
Thumbnail of user genes3
Michigan
1 review
1 helpful vote
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February 2nd, 2011

The product I purchased was not what they described. They charge 25% for you to return something as a "restocking fee to cover shipping and marketing cost". Warranty is non refundable.
I would NEVER get anything from them again. Telling all my friends...

Thumbnail of user catiet
California
1 review
0 helpful votes
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November 8th, 2011

Ordered an iphone case that processed for 21+ days. Never received it so contacted paypal about the fraudulent company. Don't buy from them, save yourself the hassle and pay a bit more for quality items.

Thumbnail of user jonathanb1
Oregon
1 review
1 helpful vote
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July 1st, 2010

The worst company I've ever dealt with. Like so many others, the item came used, with a defective incorrect charger. Reaching them was next to impossible. I had to pay to return it and then they credited me 30% less than I paid. Avoid these guys with all cost.

Thumbnail of user aprill
Tennessee
1 review
2 helpful votes
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December 28th, 2010

I am in the same boat as everyone else. I feel so stupid for falling for something like this. Ordered 2 7 inch mini on 12-12-10 for my kids got 2-3 bussines day shipping and it didn't come in until 12-27-10. Called and tried to talk to someone online and didn't get anywhere. The computer is a piece of sh*t! Please help me find a way of getting my money back. Do all banks have a fraud hotline and will they still help me since I opened it. If I send it back they will charge me 25% and I loose the money I put on the warranty. I just wanted something nice to give my kids for christmas and feel on this stupid scam.

Thumbnail of user shanem3
California
1 review
0 helpful votes
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December 14th, 2010

I have submitted complaints with IC3 (internet crime/fraud) and the Better Business Bureau in Florida. Really unfortunate at this time of year that someone or a company would attempt to defraud the public on such a scale. I have asked my credit card company (Amex) to issue me a refund (fraud protection insurance) and to cease processing any transactions with this merchant. Really disappointed - the fullest extent of the law should be extended to these criminals.

Thumbnail of user robind3
California
1 review
1 helpful vote
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December 13th, 2010

I ordered December 1, and it is not Dec 13 and the 7 in notebook I ordered is not shipped yet. No answer on their 800 number and no reply to emails I have sent. I am feeling worried now as it is a present for my daughter, how I wish I would have seen these reviews earlier. I wonder if everyone on here could collectively file a class action suit. Something should be done about this. It is stealing.

Thumbnail of user burutio
Virginia
1 review
0 helpful votes
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August 18th, 2010

Deceptive description of product. Bought Plantronics 975, thought I was buying Through amazon.com but the link seemed to have been hijacked Product not described as BULK PACKAGING but that's how it comes. It was also defective. Eglobal advised me to return it but neglected to mention 25% restocking fees. Don't be deceived by low price. This is not an honest company

Thumbnail of user donalda
California
6 reviews
24 helpful votes
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January 26th, 2010

If you go to any whois and look up the domain name and it is a private domain, like Domains by Proxy, where the owners hide their address and phone number, you are asking for trouble. If they have a 25% restocking fee, run as fast as you can to somewhere else. Always check reviews and beware of fake reviews the websites place for themselves.

Thumbnail of user danielw4
South Carolina
1 review
2 helpful votes
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June 9th, 2010

This site offers a 7" Mini Netbook WIFI Windows 2 GB computer for $99.99 (black) or $129.99 in various colors. I called to ask more details about the product in that the manufacture is "Generic". The response I got was, at best, unusual. The man I spoke with said they have no brand name -- they are made in China. He further said they have 3,000 in stock and that it is an enticement to get people to their site since they don't normally sell computers. I read their refund policy, a 25% restock fee! Due to your previous customer comments and my personal experience, I will deal with a more reputable computer company.

Thumbnail of user richj1
Texas
1 review
1 helpful vote
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January 5th, 2012

I ordered Android 2.2 on November 5th and canceled it before shipping. Took some doing, calls etc. They charged me a 25% cancellation fee. Problem is that they said I paid $99 but in truth my Credit card shows a charge of $116.99. Hard to get their attention and they refuse to consider that they are wrong. I am resorting to stopping charges on my CC now. May end up in small claims court. Stay tuned

Thumbnail of user greggb1
Pennsylvania
1 review
1 helpful vote
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March 5th, 2011

They sent me a non working computer, charged me a 25% restocking fee. It cost me twelve bucks to mail back. I lost about forty dollars and for my money I got nothing but grief. These folks are crooks. No doubt about it. Oh, and when I stopped payment on my Chase card they said sorry, we can't interfere with any policy of the seller, (the restocking fee) so Chase let it all go down. Don't buy ANYTHING from eglobalwireless, you will be sorry.

Thumbnail of user wendyg1
Minnesota
1 review
1 helpful vote
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December 21st, 2010

Ordered an Aliph Jawbone bluetooth earpiece. Advertised as new. They sent it in a plastic bag, taped shut! Was used or refurbished, but not advertised as such. Jawbones come in plastic boxes. They never admitted to being so unethical and then expected me to pay for the return shipping, even though I never would have purchased it had I known it was used! They wrote, "return shipping is the buyers' responsibility," but it is the dot com's responsibility to be ethical and not trick customers into purchasing used items by pretending items are new and nowhere (on website, item name, in item description, in email receipt) writing that the item was previously owned.

Thumbnail of user frankt1
Florida
1 review
0 helpful votes
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March 27th, 2010

Received headset in a plasstic bag, no instructions, nothing, after 3 months of use it broke, have tried to contact them but they will not reply. Since it was after 3 months i cannot even go to paypal resolution center. I am tired of these scam artist selling used and non woking items.

Thumbnail of user leahh1
Kentucky
1 review
0 helpful votes
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December 31st, 2010

I ordered two 7" netbooks for our girls for Christmas on the Monday before. They arrived on Christmas Eve just in time. We did have an issue with one of the adapters, however a replacement is due to arrive today. My experience with Erik and eGlobalWireless was not bad. We have been able to access the internet on both, although they are a little slow as they did mention on their website. I got what I expected. Apparently, this company was in a bit deep but I they met the challenge of this last minute shopper.

Thumbnail of user donnah12
Virginia
1 review
1 helpful vote
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December 31st, 2010

Do not order from this website. Ordered to of the 7 inch laptops for Christmas for my daughters. I am still trying to get them returned. Ordered on Nov. 5th and Contacted them on Dec. 28th. They said I am past the 60 day return policy! The laptops were a joke. You could get on the internet just not access any sites. It could not even keep the correct time. I rated the laptop but interestingly enough my rating is not showing - not 4 and 5's! Save you money!

Thumbnail of user jenniferf3
Virginia
1 review
1 helpful vote
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December 17th, 2010

I bought a jawbone bluetooth from this company. In a month a button fell off. I had purchased the extended warranty on it. When i tried to contact the company - I could NOT - i tried for 4 days. The chat - I left pulled up for 4 hours- and no one ever responded. I sent an email and only received a form letter that someone would contact me. I left voice messages - and received nothing.

I found this site - and took your advice and called my bank. She said that i was the second person in 2 days who had called about them. I had to fill out a form - get my card changed.

Dont buy from this company

Thumbnail of user junel1
Minnesota
1 review
1 helpful vote
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March 8th, 2011

I ordered 3 mini netbooks for christmas. Two of them worked but one didnt I contacted them for a refund and they kept asking me for information that hey didnt provide like a tracking number. After emailing them on eight different occasions I got a very rude email today stating "Listen for one your refund was made so f you need to get your money from your credit card". I had my bank search for the refund and they found it but in all the emails they sent me they never said the refund had been done they just kept telling me it was being processed. I requested three time the name and contact information of there president and they would not give me any information. There is nowhere on there website that you can file a complaint. So I have turned to you for help

Thumbnail of user shawnw
Maryland
1 review
3 helpful votes
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June 20th, 2010

I ordered the $99 7in notebook. The so called "comments" on this item were all 5 stars. I now believe the company fraudulently entered these comments to con the public into buying their defective product. It turned on once and never turned on again. I could not get hold of a representative over the phone and had to send e-mails. I got a refund minus a 25% restocking fee. If the product is completely defective, it should have been a 100% refund. After reading all the other comments about this company, I believe this company knows its product is defective and created their own 5-star comments full of lies and pockets the 25% restocking fees.

Thumbnail of user edr2
Ohio
1 review
1 helpful vote
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January 11th, 2011

Why can't I give these morons NO stars. Giving them 1 star wants to make me puke.

ANYONE who wants to avoid misery and aggravation will stay away from this site.

Yes I too am a disgruntled Mini Laptop purchaser. This has SCAM written all over it.

Has anyone notice how many open box items he is selling NOW. LMFAO. I hope the people in china he bought these from comes after him for lack of payment to them. This has the making of a great ending when this moron ends up in jail.

Thumbnail of user carlr1
Texas
3 reviews
8 helpful votes
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September 2nd, 2010

The company is running a scam. They send you defective product and you return within days and they charge you 30% restocking charge. The customer pays shipping both ways. So what cost do they have in the transaction. I bought a $104.99 item and I only get $74.99 back for being sold a defective product they sent. When you return the product they will send it to the next consumer and do it all over again. I have sent them an e-mail describing the scam to them. Good luck to anyone buying from this company. Some people make it on shipping, but this is the first time I have seen it done with defective product.

Thumbnail of user kimr5
New York
1 review
0 helpful votes
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December 16th, 2010

I placed an order on line and received an email confirmation that my 7" notebook would be send in 7-10 days. Its now 15 days and I have not received a thing. I tried to reach them by tel and the recording says after each prompt to call back later. You can't reach a live person ever! I called my credit card company and they said they paid them already but will help investigate to get my money back. I also called the Better Business Bureau in South Florida where this company resides and they are investigating them as well. The Credit Card Company advised me that they will stop any payments in the future to this company for any of their ccard customer so that they won't get ripped off.

Thumbnail of user barbarak
Pennsylvania
1 review
0 helpful votes
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September 21st, 2010

I have received 3 defective netbooks from this company. Now they tell me that they cannot refurnd my money - sending a coupon instead. What kind of company is this? There customer service is horrible.

Thumbnail of user dianej1
Colorado
1 review
0 helpful votes
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January 19th, 2011

Absolutely inconsolably the most heinous experience of my entire life. To any future electronics users PLEASE abstain from making the same dejected error as so many others. The mini notebooks purchased through their incorrigible company would not access the internet and the chargers began to burn after having only been plugged in for five minutes. The company refuses to provide any sort of refund and the costumer service is a complete and total bamboozlement. Do not waste your time, money, or enterprise.

Thumbnail of user jennm1
Illinois
1 review
1 helpful vote
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December 28th, 2010

Got the famous 99 dollar " new" netbook. The screen moved on it like it was too small for comp. When you push a key it displays a diff letter than you push... won't. Let you com some website cause the browser is out dated but won't. Let you update it either. I bought this as a xmas gift for my 11 yr old son. The owner and anyone employed by this company should be ashamed of themselves. I'm contacting Bbb. This is absolute bull.

Thumbnail of user carolp2
Washington
1 review
0 helpful votes
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December 1st, 2010

You will get a product that comes in a ziploc bag in a slightly padded envelope and not much else. I thought my item looked like a hot item. They say they want good ratings, but when I complained they told me to read the item description. The thing didn't even come with a packing slip! That screaming good deal isn't so good. My came without the necessary earbuds for it to work properly. Nothing about that in their stinking description. Deceitful and really wonder how legal they are and what are they doing with the money? Makes me worried about what type of organization I may have just helped fund!

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