• eGobalElectronics.com

eGobalElectronics.com

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Overview

eGobalElectronics.com has a rating of 1.3 stars from 110 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eGobalElectronics.com most frequently mention customer service, credit card, and live chat problems. eGobalElectronics.com ranks 205th among Computer sites.

How would you rate eGobalElectronics.com?
Top Positive Review

“I ordered two 7" netbooks for our girls for Christmas...”

Leah H.
12/31/10

I ordered two 7" netbooks for our girls for Christmas on the Monday before. They arrived on Christmas Eve just in time. We did have an issue with one of the adapters, however a replacement is due to arrive today. My experience with Erik and eGlobalWireless was not bad. We have been able to access the internet on both, although they are a little slow as they did mention on their website. I got what I expected. Apparently, this company was in a bit deep but I they met the challenge of this last minute shopper.

Top Critical Review

“The product I purchased was not what they described”

Gene S.
2/2/11

The product I purchased was not what they described. They charge 25% for you to return something as a "restocking fee to cover shipping and marketing cost". Warranty is non refundable. I would NEVER get anything from them again. Telling all my friends...

Reviews (110)

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customer service (16) layla barnett (1)
Thumbnail of user lindat6
California
1 review
1 helpful vote
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December 23rd, 2010

I ordered a Wii balancing board on December 2, and it was suppose to arrive within 6 business days, but I am still waiting. I have tried to contact them and they never respond to my emails. I filed a complaint with eBay and have wait until the 27th of December to get my money back. This was suppose to have been a Christmas present, now I have to wait to get my refund and can't get another one until then.

Thumbnail of user envyt
Washington
1 review
1 helpful vote
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December 8th, 2010

I purchased a netbook for $99. They overcharged me the total on the website when i purchased it said 110 and some change. I looked at my bank statement and they charged me 120. And some change. I purchased it on Cyber Monday. Now i look at the website to see the status just to find out it has yet to be shipped out. I call and email only to get no response. I Do the live chat only to not be connected. I'm still waiting for a rep. This is a SCAM. I wish i would have read the reviews before i made a purchase. And i can garauntee that a lawyer will be involved if this isn't resolved.

Thumbnail of user sandras4
Maine
1 review
0 helpful votes
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October 18th, 2010

They are thiefs. Dnt ever buy anything from. I ordered a laptop and they charged me right away not knowing they didnt even have the laptop I requested. The customer service is very $#*!ty. But I am not going to let them get away with that.

Thumbnail of user clarences
Washington
1 review
1 helpful vote
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January 17th, 2011

I purchase a red netbook laptop from them they send me a black that cost 99.00$ the red cost 129.00$ i tryed to call the eglobalwireless lots of time the voice recorder pick up and say this mail box is full call back

Thumbnail of user rexm
Missouri
1 review
4 helpful votes
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July 15th, 2010

I purchased one of the $99 7" mini netbook computers. The shipping was excellent. I received the computer in 2 days, however I found the computer performance to be much less than desirable. I attempted to enter a terrible product rating on the eglobalwireless web site, but the rating never did appear in the listing. I attempted to enter a great rating with an explanation that the real product rating was terrible, but that rating never appeared in the listing either. When entering a rating, a message appears that the rating is entering the approval stage, however apparently if the rating is not good or great it is discarded and never appears in the listing. I purchased this computer based on the product ratings on the web site which appear to be completely bogus.

Thumbnail of user davew7
New York
1 review
3 helpful votes
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December 6th, 2010

Ordered netbook did not receive it tryed to call mailbox is full tryed calling all day no answer mail box still full. Do not bye this shi* it is a scam that is for sure. Only a SCUM BAG would do this.

Thumbnail of user joeb
California
5 reviews
16 helpful votes
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August 18th, 2009

If you want to get your bluetooth in some shoddy plastic bag with no instructions or warranty for an "average" price, then go to this store and give them your hard earned money.

Thumbnail of user gregp3
New Jersey
1 review
0 helpful votes
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August 17th, 2010

This website advertises new, sealed netbooks- This item was packaged without an outer shipping box to protect the original box, this box has arrived damaged. In addition, this item and box were not in sealed packaging and the battery falls immediately to 70% capacity under load after status and indicator shows 100% charge. There are also someone's fingerprints on the screen. This is a used unit.

After trying to get all my money back since they have not sent what I paid for, this is thae last response from their 'customer service dept. as of today.
Hello,

Thank you for your email.

Please feel free to file complaints as you wish.

We have a policy in hand which we must follow.

If an item arrives defective or not as described, We simply replace it at no cost to you.

If you prefer a refund anyway, restocking applies.
Kind Regards,

EGlobal Wireless Support Team

There is no reason to trust any 'exchange' from this company. No legitimate company would ship something like this and retain any penalty.

Thumbnail of user chrism2
North Carolina
1 review
5 helpful votes
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October 25th, 2009

Like others, my wife went with these guys. They have an ebay and amazon front, but they are in fact a scam. Run as fast as you can. I'm still waiting on a refund of any kind for an returned item.

Thumbnail of user tiffanyr1
New York
1 review
1 helpful vote
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March 16th, 2011

They advertise one thing and you get another. I purchased what was a sylvannia 7" netbook and it came as a generic. It was in a box that was obviously opened and reopened several times, not to metion it did not work properly. When I returned the item they tagged me with a restocking fee as well as a shipping fee. I not only paid to have it shipped in the first place I also paid to send it back, so where do they get off charging me for something I paid for not once but twice.

Thumbnail of user cindyr3
California
1 review
0 helpful votes
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May 18th, 2010

Poor customer service. I called because it had been 2 weeks since placing my order, and it had not arrived yet. I was given a tracking number and told that I needed to check with the post office. I asked what happens if it's a dead end at the post office, and they are unable to help me. And they told me it's out of their hands - basically my loss.

After expressing my concern about my item, and their lack of customer service, the guy proceeded to argue with me, in an angry tone of voice asking me, "how have I not been good customer service? I gave you a tracking number!"

WOW - real helpful. How about, offering to help figure out what happened to my order, rather than it's the post office or nothing? A reputable company would offer to replace the missing item if it never arrives. Why is it the customers fault?

I will NEVER order with these guys again. No one should be talked to that way - especially when you are the customer!

A friend of mine also enlightened me on her experience with them, saying her item arrived without any packaging, or packing slip of any kind. Just the item ordered in a plastic bag. Real sketchy.

Thumbnail of user burtb
Illinois
1 review
1 helpful vote
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February 3rd, 2011

I ordered the 7" mini-notebook computer, model X6-7A. There were 70 or 80 consumer reviews on their site praising the little $99 WI-FI unit. I promptly received an emial asking if I would like a 2 yr warranty for a reasonable price, so I opted for the warranty. It arrived in a reasonable amount of time, but would not access internet sites. I asked on-line to return it and was given the necessary information to do so. It cost me $25 for return shipping. I was sent a new unit - it too does not work. It is very slow... will connect with ether cable, but not wirelesly... will not bring up basic sites like Yahoo Mail.
Basically, I am out $99 plus $20 for a warranty plus $25 for the return. I am just going to junk it - it isn't worth throwing away another $25 to return it. The unit is junk and eGlobal is not a reputable vendor to deal with.

Thumbnail of user sharonh6
Virginia
1 review
2 helpful votes
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November 7th, 2010

I was swindled! I asked 4 times for an RMA# to return one of those 7" computers. It would not even turn on and the packaging was a disaster. I have had no luck contacting them by e-mail or phone. I have reported them to the Attorney General's Office in Santa Fe. BE SMART. THESE PEOPLE ARE CROOKS!

Thumbnail of user jennyf6
Minnesota
1 review
1 helpful vote
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December 10th, 2010

Please DO NOT PLACE AN ORDER THROUGH THIS SITE!
I ordered 2 mini netbooks on 12/3/10. Even though they offer free shipping I paid to have the items shipped 3-5 days with insurance. As of today I have sent emails with no response, attempted to call the company the phone# either makes you sit on hold for over an hour or states "due to the call volume we are not taking calls" I paid $268.00 and have not received my netbooks nor a response from the company. I have contacted my VISA company and thankfully I have insurance so they will cover the cost and reimburse me in 10days. There is not even a way to contact the company to cancel my order... although I am sure it would would have been shipped after reading numerous complaints of others having the same experience.

Thumbnail of user pl25
Illinois
1 review
1 helpful vote
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July 19th, 2011

Do not under any circumstance buy from this so called company. If you find a positive review you can be sure they wrote it. Nolthing but trouble since I ordered the first of December.

Thumbnail of user thecolokids
Texas
5 reviews
18 helpful votes
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May 24th, 2010

Paid for our product, told it was shipped but "refused" on our end... why would we refuse the item we ordered? Took 30 days for them to "reship" and again, we never received the product. Was told again, it was "refused" on our end. We are a giant corporation who deals with REAL companies and REAL people, not people selling second hand goods out of a garage and scamming people. Was told by my boss to call the BBB on these scheisters... they just lost the business of 8000 employees and all of the companies we do business with... man, are they stupid! And all because they didn't mail our item? Or do it correctly? And then are charging us a restocking fee? ARGH!

Thumbnail of user garyb4
New York
1 review
0 helpful votes
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February 4th, 2010

Do a search for eglobalwireless complaints and you will see exactly what i went through. They sell used or defective items and then won't replace your item and if you're lucky you have to pay to ship bad items back and pay restocking fee. Also all the complaints are the same about rude customer service and not returning emails or phone calls. They also sell on Ebay from NY and FL so be carefull. The 10.00 you try to save won't be worth it when the item dies on you. I called Plantronics and they verified that eglobalwireless is not a mfg authorized reseller so your warranty IS NO honored by the mfg. YOU HAVE BEEN WARNED.

Thumbnail of user lisas16
Ohio
1 review
0 helpful votes
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December 17th, 2010

I ordered a min netbook for... they took my money product never shipped tried to call the company constantly got a recording sent them email they sent one back saying i had to send them another email to confirm my cancellation so i did recieved another one saying i had to confirm again... bogus... what kind of company does buisness this way... a fruad one... i contacted the fbi you can also make a complaint on their site... i urge you to do so...

Thumbnail of user amys8
Georgia
1 review
1 helpful vote
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December 24th, 2010

This is the worst experience EVER! NO customer service despite what they claim! Thanks to them my son will not have his netbook from Santa in the morning! Poor shipping even when you pay for priority processing and priority shipping! Also the insurance you pay for on shipping isnt even insured thru the USPS it is from a 3rd party which you get no info on who that 3rd party is! I will never suggest this site to anyone! DONT ORDER FROM THEM! Maybe Monday it will be here and you bet I will let you know what the product is like!

Thumbnail of user ss7
Pennsylvania
1 review
0 helpful votes
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December 13th, 2010

Ordered a netbook and paid extra to have it in 3-5 days. No product, no update and no info 13 days later. I tried for three days to get answers. THe only way to contact them is through online chat or phone. The chat tells you over and over that all reps are busy and someone will be with you shortly... i have over 100 of those messages and have had the chat open for 5 hours now.

The phone call results in a similar message that then hangs up on you.

DO NOT USE THIS SITE. Even the return or cancellation policy says they charge you 25% - EVEN IF THE PRODUCT THEY SENT YOU IS DEFECTIVE!

Thumbnail of user peterf
New York
1 review
8 helpful votes
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August 12th, 2009

This company is not who they claim to be!
They sell defective products (blueant bluetooth) that come in a plastic baggy with no warranty or instructions...
Yes, they sell cheap but the reason is that the product IS NOT bought directly from the manufacturer & if you are lucky to get one that works, great. If not, you must return it to the them or the maker for repair. Who knows what happens then & who needs the aggravation?
THE OLD EXPRESSION ABOUT GETTING WHAT YOU PAY FOR APPLIES TO THIS COMPANY. Don't go there. Period!

Thumbnail of user jayk3
Montana
1 review
0 helpful votes
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May 18th, 2010

Believe all of the negative reviews about eGlobalwireless. I ordered a new bluetooth but received a non-working refurb. After I paid for shipping back to the company they sent me an incorrect, much cheaper headset as a replacement but expected me to pay the same price. Oh... they would credit the error I again paid to return the incorrect bluetooth. DON'T BUY FROM THIS COMPANY!

Thumbnail of user toma7
Georgia
1 review
3 helpful votes
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November 7th, 2010

This company is a SCAM! They will rip you off. False advertising, poor service, poor quality products, and they stole $$ from my credit card (double billed me for a broken 7" netbook and would not refund my money). They write their own 5 star reviews for their products. I bought one of their 7" netbooks, they charged me for two. They finally gave me a refund, less $25, for the $102.99 over charge (i. E. they stole $25 from me). The netbook they sent me froze up after a couple days (no longer worked), so I paid $8 to insure & return to them. They will not send me a new one, nor will they refund my money. USPS tracking # verified that they had received it so USPS will not pay on insurance, eGlobal says they did not receive it and will not replace or refund. My credit card company will not help me. DO NOT buy anything from this company, unless you want to lose $$$ and time, and be frustrated. READ the negative reviews, they tell the story. I'm going to a local retailer and paying $300 for a good, working netbook.

Thumbnail of user senim
Michigan
2 reviews
5 helpful votes
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December 22nd, 2010

SCAM! WASTE OF TIME AND MONEY! They boast of 5 star customer service and there is no customer service-just a continuous loop and then a message to leave your name and numer... I placed an order 12/16 paid additional fee to rush it, and have not received it. PLEASE DON'T! FAKE SCAM RIP OFF!

Thumbnail of user jamesc2
Colorado
1 review
4 helpful votes
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October 22nd, 2009

They conveniently do not disclose all of the details of the purchase and when you receive the product and it is not correct they hide behind a disclaimer that you would not have to read if they were a reputable merchant.

It appears from the other refviews eglobal will always submit at least one to refute a poor review.

ALL I CAN SAY IS BUYER BEWARE!

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