ElanLinen

I visited Elan Linen online site for the first time and ordered cushions on 20 June money was immediately debited from my bank account. On 6 July I still had not received my purchase. I rang Elan Linen on 6 July to follow up my order and was told the cushions I had ordered were out of stock (according to your website when I placed my order 8 cushions were in stock). I was told when phoning that Elan Linen maybe getting another order in and I would be emailed within the hour if that were the case if not I would get a refund. After about 2hours I still had not received the email as promised. I made another phone call and was told I can have a refund.

I was not happy with the Customer Service and I asked if I could put a complaint through but Elan Linen just hung up in my ear.

I do a lot of online shopping and have never received such POOR customer service that I received from Elan Linen. A email or phone call should have been given to me letting me know the cushions were out of stock. Elan Linen were very efficient in debiting my account.

We are so happy with our purchase from elan linen. Staff were very helpful and tried harder satisfy my needs. I will definitely shop with them again!

I love my Kas harper quilt, it's so pretty and brightens up our bedroom. We're pleased with the quality also and we'll come back. Happy customer:-)

STAY AWAY! DONT BE FOOLED BY LOWER PRICES! Honestly the most terrible service EVER. I have no idea how this company is still going because they are FRAUD.
Made an Order but forgot an item so asked them to cancel and refund which they said they did and then i made a new order. Firstly they NEVER refunded my first order, secondly after 1 MONTH of making the order i emailed to ask what the hell was going on, they responded that one item was out of stock but no one bothered to contact me which is disgusting or send the first items which were in stock? I asked them to cancel the entire order and refund me the money because i was pretty disappointed with their service, they said that the refund would occur in 24 hours... another MONTH later and still no refund, i have sent numerous emails, i have called - the contact number they provide THEY NEVER ANSWER i must have called 100 times over the next month. This is a FRAUDULENT company - i wish that i read all the reviews first because exactly what has happened to me has happened to so many others... Total CRIMINALS! At the moment im planning to go to consumer affairs they should not be allowed to get away with this and im not the only one...

Items on their website said in stock but weren't and now it's been 3 weeks and they still haven't processed my refund! This website is a scam.

Extremely happy with the whole buying experience from Elan Linen, very prompt. The quilt is fantastic.

Love the Doona cover recently purchased, great colours, awesome price & great service. Will shop again :) Thankyou Elanlinen.

The rug is great just what I needed. Easy to clean and good size and decent quality for price is a nice light to mid black colour.

Thank you so much elan linen. My bedspread was delivered today and its so beautiful I am very happy with my purchase.

Received my kas serrano linen today and very happy with it. Very good price and service, thanks very much.
Kristine

I had a great experience with them I love there product quality and service I will keep shopping with them

Absolutely Thrilled with these coverlets & received my order within 5 days! Many thanks for such satisfaction. :) Will definitely shop again!

This site will take your money, not send your goods and then ignore you. Which is stealing in most peoples eyes. DO NOT USE THIS SITE.

Absolutely love my purchase. Very fast delivery too!

Very happy, as pictured, good price, great service.
Will use you again