• ElderHelpers.org

ElderHelpers.org

Overview

ElderHelpers.org has a rating of 4.3 stars from 212 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ElderHelpers.org most frequently mention great organization. ElderHelpers.org ranks 3rd among Caregiving sites.

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 84.4%
Positive
27
Neutral
1
Negative
4
2
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Top Positive Review

“Real humanity is to help the others”

Amara A.
10/18/24

Unfortunately, this life is short, even if it is long. We may all need one day a heart that cares for us and a hand that reaches out to help us. Let us all live in love, safety and peace, and let us cooperate in our worries and pains until the end. I am very influenced by the Western cultures and way of life, especially the Anglophone culture. I love volunteering for humanitarian reasons. I love assisting the others, especially those who cannot depend on themselves like the elderly people, people with special needs, people with disabilities, and children. I feel so good about myself, comfortable, and happy when I offer a helping hand to those who deserve it.

Top Critical Review

“100% scam”

Alicia G.
10/3/24

Update: the company responded to my review by immediately placing blame on me, and ignoring the several emails I have sent them over the course of a year and a half. They want me to delete the review or change it to 5 so they can get more people to fall for their scam. Please do not donate to this company, donate to your local community that you can validate with your own eyes and in person. They need it more than whatever this website is doing with your hard earned money. This is my advice to you when dealing with this company, please be safe. Look at the image I attached. The name in the message doesn't even match the name on the account. I repeatedly reached out to them multiple times to stop charging me. I never even signed up for the donations, I had to call paypal to get involved and they said this place had been charging me through paypal as a guest account and that is why I could not find it to stop it on my side. They had to go through several additional steps to get ElderHelpers (more like ScamHelpers) to stop charging me. I reported them to PayPal and I am reporting them to the FBI https://www.ic3.gov/

Reviews (212)

Rating

Timeframe

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Reviews that mention popular keywords

background check (8) volunteers (26) customer service (6) organization (25) phone number (4)
Thumbnail of user tamreh
California
1 review
24 helpful votes
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April 9th, 2015

I signed up a month or two ago. I hoped to find someone who could help my Mom. My Dad died recently and she feels lost and lonely. I work full time and have a disabled daughter so it is hard for me to give her everything she needs. I thought that a volunteer for a couple hours a week would be wonderful for her. I signed up for a year and made several phones calls to volunteers. I did not receive any calls back. I asked for assistance and Mary told me they don't help contact volunteers. I requested that the service be cancelled and asked for a refund. Mary emailed back saying she had cancelled the service, and no volunteer would receive credit if they called me, but I have not received any refund. It is just not right!

Thumbnail of user customers13
Mary R. – ElderHelpers.org Rep

ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.

Thumbnail of user dorothyw59
Washington
1 review
2 helpful votes
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April 18th, 2018

After signing up and paying for 2 months service I had been unable to use the service because of a changes in my life.

Very quick and nice when I called to cancel and get a refund. I am impressed and happy with ElderHelpers customer service.

Thumbnail of user danielm112
Florida
1 review
10 helpful votes
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March 20th, 2014

I have been volunteering with Elderhelpers for approximately one (1) year. It's a fantastic program, and a great way to help the community. I have dedicated much of my life to volunteering and community service, and in fact I am the President of a non-profit corporation. I can say without hesitation that Elderhelpers is one of the best organizations I have been involved with. The staff is caring and attentive, and the elders with whom I've worked are thrilled to have a program which focuses on their needs.

Thumbnail of user stephanieo12
Oregon
1 review
21 helpful votes
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March 19th, 2015

I signed up because I thought it would be a great way to connect with seniors in need in my neighborhood. It all sounded great until I got to the page asking me to "donate" $50 to support the organization. I have volunteered at many places and have never been asked to chip in money when I'm already donating my time (which is worth a lot!). I canceled my membership and the response was that it was just a suggested donation to help pay for costs. There are many places that I can volunteer without being asked for additional money.

Thumbnail of user customers13
Mary R. – ElderHelpers.org Rep

Because we have a huge pool of volunteers nationwide for elders and their families to choose from, we recommend you making your profile as appealing as possible and getting on board with our VIP volunteer program. With elderhelpers.org volunteers are never required to donate money. A simple registration is enough to have the opportunity to give back to the community, gain knowledge and wisdom from seniors. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.

Thumbnail of user nelsonr16
Florida
1 review
6 helpful votes
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April 21st, 2016
Verified purchase

I consider it an honor and a privilege to be able to contribute of my time, money, and effort in helping my elders. These folks have invaluable life experience to share, and at this stage in their lives I believe they have earned the right to our respect and a sense of dignity in their twilight years, and I am happy to spread the love!

Thumbnail of user tonyac24
South Carolina
1 review
25 helpful votes
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June 2nd, 2017

I gladly sent in $50 with the hope of getting some assistance with my grandmother. The last 10 days I've tried calling 8 separate people listed. No one answered so left messages for those who had vm. No one has called me back to even say they couldn't help. When I emailed my concerns, I received a email response that the email was no longer valid. And wouldn't you know the phone number that you have to search for is disconnected. I should have known when no one in health care, social services are even government services have any heard of Elder Helpers. If it's too good to be true, it is!

Thumbnail of user customers13
Mary R. – ElderHelpers.org Rep

ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section

Thumbnail of user haroldd2
Georgia
1 review
22 helpful votes
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May 31st, 2012

I was searching for someone who could help out my mom on the weekends, she is 84 and needed help cleaning. I could not afford to help her and live to far away to do it myself, but this website got me someone who could help her right away. The best thing about it is the person is a volunteer.

Thumbnail of user leed16
California
4 reviews
18 helpful votes
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June 10th, 2013

Great site was able to find help for mum and dad with gardening and errands. I would recommend to others. Only downside is a friend of mine tried to use it but no helpers where avaialble where he is which is a bit rural

Thumbnail of user jillw10
Netherlands
1 review
11 helpful votes
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January 28th, 2014

All new kind of service so it is probably why it is getting so many fake reviews from people who have obviously not used the site. My name is Jill W. And I have found good volunteers through the site after an easy search and a couple of phone calls. I signed up for a month at first and then switch to a year to save. The customer service is blazing fast and to the point and the volunteers I work with absolutely wonderful people. Thank you to whoever came up with this service and to the volunteers listed on the site.

Thumbnail of user ljr2
Tennessee
1 review
8 helpful votes
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April 13th, 2015
Verified purchase

My elder helper was encouraging and wise, giving me the advice and support I needed to stretch my wings and try something new. I never knew my grandparents so this sort of connection with am elder is priceless to me.

Thumbnail of user jimd931
Tennessee
2 reviews
8 helpful votes
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June 22nd, 2021
Verified purchase

I have not received the packet or even been able to place the order for it. So far it has only taken my donation and now the site seems to be locked up or repeating these steps, 3rd time I have had to fill this form out to try and submit.
I would be happy to revisit this and write a review once I am able to move forward.

* ElderHelpers.org attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user leslieb61
Florida
1 review
7 helpful votes
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February 29th, 2016
Verified purchase

Knowing I have transportation for appointments is a great relief. My husband and I appreciate the service and have found the volunteers to be very caring and considerate and will help when we need help.

Thank you for being there for us.

Thumbnail of user angiet23
California
1 review
2 helpful votes
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September 23rd, 2017

Great organization doing an awesome job helping the elders. It lets you do a great service for the people that have raised us and sets an example for future generations. Thank you for the opportunity to help!

Thumbnail of user susana375
Kentucky
1 review
5 helpful votes
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November 26th, 2018
Verified purchase

I was blessed to have an elderhelper who became involved with both my parents. She became a friend to them and visited them in their home regularly. She helped them when I had to be out of town. I have since moved my parents to separate care facilities and our elderhelper continues to visit them to play cards or provide companionship, Thank you for providing a service that has been such a help.

Thumbnail of user beverlyb63
Georgia
1 review
16 helpful votes
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June 1st, 2017

This was my first time using Elder Helpers. I am very disappointed. 1 person was very rude to me on the phone, the other volunteer hung up on me when i told them who i was. I wont be using this service to help my mom. Not feeling comfortable leaving my mom with this service.

Thumbnail of user customers13
Mary R. – ElderHelpers.org Rep

ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section

Thumbnail of user rosalynp
New York
1 review
32 helpful votes
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August 9th, 2015
Verified purchase

I went online to find an organization to volunteer my time and experience. However after applying this organization stated I much pay 50.00 dollars to volunteer my time. There is no way I am paying for my time. I rate your organization a zero

Thumbnail of user customers13
Mary R. – ElderHelpers.org Rep

Because we have a huge pool of volunteers nationwide for elders and their families to choose from, we recommend you making your profile as appealing as possible and getting on board with our VIP volunteer program. With elderhelpers.org volunteers are never required to donate money. A simple registration is enough to have the opportunity to give back to the community, gain knowledge and wisdom from seniors. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.

Thumbnail of user normam5
Tennessee
1 review
25 helpful votes
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September 6th, 2014

I have been trying for months now to get help for my elderly Aunt and Uncle. They live in another state and I can't help them and they have no one near them. I can not find a helper. I have called and called. Got disconnects, no answer or they no longer do this. I asked for help from the home office or a refund. I got neither.

Thumbnail of user customers13
Mary R. – ElderHelpers.org Rep

ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.

Thumbnail of user lindas46
Canada
2 reviews
24 helpful votes
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April 13th, 2015
Verified purchase

I've been a 'member' or volunteer with Elder Helpers for I think the past 2+ years, and only once has a man, a senior (who along with his wife was looking for a person to help with doing their housecleaning) but while he was rather kindly sounding on the phone and everything, he lived just too far south from me here in Edmonton, so I politely declined when I discovered that it would take me 3 buses and a good hour just to get to their house.

That was over a year ago, and since then nobody in Edmonton has contacted me about being a volunteer. I'm probably going to take my name off of Elder Helpers because it's just not used in my city.

Thumbnail of user customers13
Mary R. – ElderHelpers.org Rep

Because we have a huge pool of volunteers nationwide for elders and their families to choose from, we recommend you making your profile as appealing as possible and getting on board with our VIP volunteer program. With elderhelpers.org volunteers are never required to donate money. A simple registration is enough to have the opportunity to give back to the community, gain knowledge and wisdom from seniors. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.

Thumbnail of user katrinah11
Georgia
1 review
7 helpful votes
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August 11th, 2015
Verified purchase

I had the best time of my life been a volunteer for Elderhelpers. If you have free time I suggest you volunteer for the Elderhelpers. You can register on their website at Elderhelpers.org. You get to spend time with the elders, and get to know them personally one on one.

Thumbnail of user ps396
California
1 review
11 helpful votes
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January 21st, 2020

Read consumer reviews at:
https://greatnonprofits.org/org/campaign-for-aging-research-1

Reviews are mostly negative from consumers looking to find someone to help with their elder loved one, Many feel scammed. The only positive reviews are from board members and alleged volunteers. Many negative reviews of the organization. I love the concept but seems the many consumers are NOT satisfied based on actual objective reviews.

The biggest RED FLAG for me is that there is NO phone number. Any organization that does not provide a phone number for customers and customers to contact them should be viewed with a high degree of skepticism. I was initially excited to try this for my 84yo mother but am passing based on what I have read and based on the fact there is no phone number, and one is required to pay $50 a month to access the volunteers, every month, whether you get connected to a volunteer or not

Thumbnail of user pattiw5
Nevada
1 review
10 helpful votes
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July 13th, 2014
Verified purchase

I needed some information on how to help a senior couple I know. Elder Helpers answered me almost immediately and have been so helpful. I just wish EVERYONE knew of their serves to seniors. What a great idea they have: Volunteers (wonderful people who want to reach out to others) helping people who need help the most (our incredible senior citizens) - Thank you Elder Helpers!

Thumbnail of user anac79
Washington
1 review
2 helpful votes
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September 21st, 2017

This is a great program, helping each other and creating real community!
Offering help and companionship to other members in our own communities is highly important, preaching with the example to our younger generations is a milestone in our future! Thank you Elderhelps for this opportunity!

Thumbnail of user stephanieg8
Australia
1 review
19 helpful votes
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January 3rd, 2013

Elder Helpers is my favorite non-profit organization I support! And also my family and family friends support this organization by volunteering our time, to do things like serving meals to seniors and cook a helthy food for them.

Thumbnail of user maggiev5
Illinois
1 review
36 helpful votes
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November 7th, 2015

Wow. I wish I had read Mary's extremely unprofessional responses to reviews before giving my initial $50; I never would have donated. I want to volunteer because I can't really afford to give money to charities, but I can afford to give my time. I begrudgingly paid the $50, but now it appears that a background check is also required, which will cost additional money. I already can't afford to eat until my next paycheck because that was my last $50. I'm a grad student and have absolutely no money to pay for a background check. I'm disappointed with my experience and wish I hadn't donated to Mary and this seemingly crooked organization. So, my advice if you're considering joining Elder Helpers is simply, "Don't."

Tip for consumers:
A tip for everyone: read the training manual for a laugh. It is equal parts condescending and unintelligible. A tip for Mary: have someone with a better grasp of grammar/the English language rewrite the training manual.

Thumbnail of user customers13
Mary R. – ElderHelpers.org Rep

Because we have a huge pool of volunteers nationwide for elders and their families to choose from, we recommend you making your profile as appealing as possible and getting on board with our VIP volunteer program. With elderhelpers.org volunteers are never required to donate money. A simple registration is enough to have the opportunity to give back to the community, gain knowledge and wisdom from seniors. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.

Thumbnail of user derricke4
Texas
1 review
9 helpful votes
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January 4th, 2016
Verified purchase

I have had the benefit of helping my grandmother (102 years old) tranistion from completely independent living to semi and ultimately dependent living within her home. She has invested great wisdom into my life from her experiences spanning from her childhood in the 1920's, being married to my grandfather for over 50 years, to becoming a grand mother and acclimating to life in the digital age. I have been able to reinvest into her life by working in her yard/garden (with her has much as possible), reading with her to keep her up to date regarding current events, helping her around the house and grocery shopping with and for her. I moved to Texas this past year and want to invest in the lives of our greatest generation.

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From the business

Elder Helpers is a user-friendly, web-based service. We believe that compassion at its finest is free. Volunteers register to offer their services based on their true desire to help elders. Elder Helpers strives to safely and conveniently connect these dedicated, passionate volunteers with elders in their local communities. We are a tax exempt organization and the contributions cover our operating costs. Our volunteers are true volunteers. For a tax deductible monthly donation of $50, you can contact as many volunteers as you would like, to ask them for as much help as you would like. We do screening and background checks and our website makes it convenient for you to locate volunteers where you need them and get to know them and the help they are willing to offer. Enjoy the safety and convenience of elderhelpers.org!

We are not supported by any government money. Solely volunteers, elders and their relatives help us pay for the technology and people making this service possible. Contributions from volunteers, training packets delivery, contributions from elders and relatives are handled by a third party meeting the best industry standards and is subject to change. Background checks are handled by www.IntelliCorp.net, a Verisk Company. We recruit our volunteers in reputable places and carefully screen all users. This service is new and innovative, we strongly encourage any visitor of this page to educate themselves by reading our FAQs at www.elderhelpers.org/faq and contact us via email for more information. Thank you.

Business History

Elderhelpers.org started in May 2010 to match volunteers with elders in need of help within their own community.

In the middle of June 2015, we have decided to stop offering a refund policy since it was rarely respected by our users. We switched to a third party meeting the best industry standards to offer tax deductible donation receipts, easy cancellation, and increased security.

We now only let informed people about our service (having read our FAQs carefully, and checked our listings of volunteers themselves) join our community. Each user gets access to our safe and convenient service for a small monthly contribution. We do not offer refunds anymore. There is no more subscription, monetary contribution is now considered a donation. And it is tax deductible!

People joining our community are asked to be patient, nice to our volunteers, and to report wrong and disconnected phone numbers to us, which is the only way that we can keep a database clean and up-to-date. This website is user supported: volunteers give their time and when they can donate money, elders and their relatives participate fifty dollars a month, and report their results to benefit the entire community of users.

Company Representative

Thumbnail of user customers13
Mary R.
Senior Customer Care Specialist
Usually responds not within the first month
Mary has been serving elders for years and through her experience in the industry she has brought great expertise to the very innovative elderhelpers.org. You can reach her at help@elderhelpers.org with your questions, concerns, comments and kuddos.

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