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ElderHelpers.org has a rating of 4.3 stars from 212 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ElderHelpers.org most frequently mention great organization. ElderHelpers.org ranks 3rd among Caregiving sites.
This company responds to reviews, but usually not within the first month
Unfortunately, this life is short, even if it is long. We may all need one day a heart that cares for us and a hand that reaches out to help us. Let us all live in love, safety and peace, and let us cooperate in our worries and pains until the end. I am very influenced by the Western cultures and way of life, especially the Anglophone culture. I love volunteering for humanitarian reasons. I love assisting the others, especially those who cannot depend on themselves like the elderly people, people with special needs, people with disabilities, and children. I feel so good about myself, comfortable, and happy when I offer a helping hand to those who deserve it.
Update: the company responded to my review by immediately placing blame on me, and ignoring the several emails I have sent them over the course of a year and a half. They want me to delete the review or change it to 5 so they can get more people to fall for their scam. Please do not donate to this company, donate to your local community that you can validate with your own eyes and in person. They need it more than whatever this website is doing with your hard earned money. This is my advice to you when dealing with this company, please be safe. Look at the image I attached. The name in the message doesn't even match the name on the account. I repeatedly reached out to them multiple times to stop charging me. I never even signed up for the donations, I had to call paypal to get involved and they said this place had been charging me through paypal as a guest account and that is why I could not find it to stop it on my side. They had to go through several additional steps to get ElderHelpers (more like ScamHelpers) to stop charging me. I reported them to PayPal and I am reporting them to the FBI https://www.ic3.gov/
After paying the $319 yearly fee, I was unable to find any volunteers to call me back after contacting over 25 volunteers listed on the website. Two people called back, and one declines saying she didn't even know her name and info were being listed as she denied volunteering or applying to volunteer with this organization.
When I emailed ElderHelpers for assistance in finding a volunteer, they kept emailing me their link to FAQ's and did not help. When I asked about a refund due to their volunteers not calling me back, they wouldn't help me until I gave them a list of all the volunteers I called and their respective responses.
Basically they use these paying customers to weed through their volunteer lists for them, and they do not help in any way finding anyone.
I finally demanded a refund and they would not give it to me until I threatened to report them to the Better Business Bureau, and then deducted a prorated monthly fee for doing absolutely nothing but putting up a volunteer list of people who don't want to volunteer.
SCAM
I couldn't help my mom with her stuff and she didn't wanted to go to a shelter, so it helped a lot to have this website because she could find people that helped her with some gardering and shopping. Sometimes takes time to find somebody avaible but with pacience we allways found a volunteer and if not, we called the phone numer of the page, and they helped with the search of a avaible volunteer.
My name is Gabriella and I'm new to the Elder Helpers. I'm a trained volunteer and I am so excited about Elder Helpers. I can't wait to get started and begin helping elders and their families.
I am hesitant to volunteer for them as they are not BBB accredited. Also, when I did a search for their phone number, it also shows this website, www.healthyyears.org which links back to elder helpers. The testimonials on their site look fake to me and there's just something that doesn't give me the warm and fuzzies about them. Its almost as if they are taking advantage of volunteers desire to help and definitely a subscription based thing for the elderly, a reoccurring cost, is just what the elderly don't need. But then again, look at the nursing homes and assisted living, they charge a fortune. And if you had to have someone come to your house a few hours a day, that would cost you way more than $49 a month. They have 5 complaints on the BBB in 12 months and a B rating which is OK at best. They need to raise it to an A. The real issue and question is. Can they provide enough volunteers in your area and if they don't have volunteers in your area, they should be upfront about it, and shouldn't charge you. I don't want to volunteer for any practice that is shady. They have no staff so thats why they can charge only $49 a month but they might not have enough volunteers from what some of the ads on here suggest. I've never seen them advertise anywhere to get volunteers other than their website and I wonder how many more web domains they own? Its a good concept if they can get enough volunteers, but like all volunteers, you have to keep replacing them because their lives change and they stop doing it. They seem to be relying on a workforce that they have no control over.
ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section
If I can do something for th senior and the society that would be my pleasure. And I'm willing to help more people
Great Experience, am working on saving some money to make the deposit, but I will shortly.
Looking forward to giving back :)
I graduated College with the founder of the company. He has always been am extremely intelligent, high achieve, trustworthy stand up guy.
I offered to give my valuable time and then they asked me for money before I could join the site. Moronic.
Because we have a huge pool of volunteers nationwide for elders and their families to choose from, we recommend you making your profile as appealing as possible and getting on board with our VIP volunteer program. With elderhelpers.org volunteers are never required to donate money. A simple registration is enough to have the opportunity to give back to the community, gain knowledge and wisdom from seniors. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.
They moved quickly to move me through the process of being ready and educated to help volunteer those who need it.
Got a lotta spare time since i retired, so i decided to join and help the elders in my community, so far everything´s been great, no complaints
It was very easy to sign up to be a volunteer and I look forward to the experience in helping those who need my help or assistance.
We are so glad we have gotten in touch with Elderhelpers. Our 96 year old aunt, who lives alone by choice, has greatly benefited from Elderhelpers.
The website was easy to navigate and gave clear instructions on what information needed to be filled out.
.
Hello Mary R,.
In your first response to my original review you called me names and told me I was mentally ill (I have copies of it). You were so disrespectful, I decided to research your company.
I uncovered facts I could have easily used to give a deeper review of your company (not a good one, I assure you); yet, I decided to let it go and stop wasting my life on you.
However, YOU couldn't let it go and eventually you posted a second response with a threat of legal action, if I did not take down my review.
(I have copies of your public threat and will be happy to post them since you deleted it - I also noticed another reviewer mentioned you legally threathened her, too).
And of course, I reported your threat to Sitejabber. They must have talked to you because you deleted both your first disrespestful response and your second threatening response, and then you posted a response with a civil tone (which I appreciated).
But because you can't control me, you are now disrespecting my freedom of opinion again, by saying "this complaint has been annulled and must not be considered where company image and its services are concerned."
Mary, Mary, Mary, you brought me out of the woodwork with your third disrespectful response, which compels me to give this second review.
I'd like to end this review with 2 statements:.
(1) My personal experiences with you have been bad, and I have given two reviews of it - as is my right to do.
(2) You have one opinion of yourself and I have another, which you cannot change.
May there be peace and quiet from here on out,.
Joy B...
ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.
My experience with elders help.com has not been what I expected. I want to become an volunteer, but no one has contacted me about volunteering.
Because we have a huge pool of volunteers nationwide for elders and their families to choose from, we recommend you making your profile as appealing as possible and getting on board with our VIP volunteer program. With elderhelpers.org volunteers are never required to donate money. A simple registration is enough to have the opportunity to give back to the community, gain knowledge and wisdom from seniors. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.
I can't wait to put all of my heart and soul into this volunteer program and I'm also extremely happy to start helping out in any way that I can.
Finally a group that connected an elder in need with someone with time, love and dedication to helping elders. Such a great organization!
That website is really good and help me connecting with helpers... would recommend to families looking for extra help with elders.
I am very much interested with Elderhelpers organisation. Tell me where to come in as I shall travel as soon as you need my support.
My opinion of Elder Helpers remains unchanged. People who take advantage of the elderly need to be brought to justice.
ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section. As a special note for this extra strongly worded review: we have always had since conception a feature on our website for volunteers to set their profiles as inactive and therefore invisible to the public. We believe that this review was indeed left by someone with bad intentions and legal action might apply.
Update April 20 2016: (In addition I have responded to all of "Mary's" emails so their response about not being able to contact me is bogus)
Chuck... Mary... whoever you are,
Who is managing your website that you can't see that my profile is obviously live? I just received another phone call April 18th from another senior looking for assistance. I would love to send you the url but since I can't even log in AND when I chose to have you people send me an email because your site says my password is incorrect it doesn't send the email. Maybe I'm the one who needs a lawyer.
Mary R. Wrote: -------------------------
Hello Johanna,
Could you please confirm that your profile is not on our site anymore and in case you do see it please email us the url so that we can take it down.
Thank you for your goodwill,
Chuck
elderhelpers.org
I was contacted by Mary yesterday:
"Hello, I am Mary and here to help you solve this issue. Please let me know if you would like my assistance, I will be glad to assist you.
However if you refuse we will pass on your review to our lawyers, thank you.
http://www.pcworld.com/article/*******/Yelp.html"
Mary,
I would like nothing more then to delete my profile from your website; and I know I'm not the only one. Please do pass on my review to your lawyers and to any and everyone else you know the more visibility the better that is the whole purpose for posting reviews.
Thank you so much for your assistance!
Hello everyone!
I'm excited about joining Elder Helpers, and ready to start helping elders and their families. Can't wait to meet the elders
Wanted to say thank you n a shout out to Kris Default for donating a turkey to an elderly senior from ElderCare. Thanks Kris. Happy holidays
So many great adventures. So little time! There seems to be so many different choices. It would be wonderful if we could do a number of trips a year.
The program described on their website is not available. I paid for an annual subscription for $200. The service advertised indicates that you will be provided an access code to their system to view and contact volunteers. The website allows you to see profiles of many volunteers in the Sacramento region. It seemed like a match.com scenario. NOT SO. As a subscriber, you do not have access to a list of volunteers to review their bios, nor do you have access to contact volunteers directly. You are required to utitlize a volunteer coordinator to access volunteers. Not necessarily a bad thing, but significantly different than the services advertised. The volunteer coordinator assigned to me was only able to locate one volunteer in Sacramento after two weeks of searching. Remember, the website lists several pages of volunteers in the Sacramento zip code, The coordinator gave this volunteer my number to contact me without any notice or introduction. Upon meeting the volunteer, it was clear that she was not in a condition to care for my elderly mother. She didn't arrive to our meeting on time, I had to call her and remind her of the meeting. When she did arrive, an hour late, she appeared to be under the influence of alcohol. She was a nice enough young lady, but I cannot put my mother's care into the hands of someone who is irresponsible. And it was evident that the volunteer coordinator didn't share any information with the volunteer. She didn't know anything about the organization, nor about the profile i submitted about my mother. I have asked to cancel my subscription and requested a refund because I believe they have not delivered the services they advertise. They have refused to cancel my subscription and refuse to issue a refund, stating that I must allow them three months to find a volunteer. The CEO's communication skills are seriously deficient. His email to me was the rudest I've ever received. I indicated that I would dispute the charge on my credit account and he threatened to sue me. Unbelievable. Not sure if they understand the concept of customer service.
ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.
Gain trust and grow your business with customer reviews.
Elder Helpers is a user-friendly, web-based service. We believe that compassion at its finest is free. Volunteers register to offer their services based on their true desire to help elders. Elder Helpers strives to safely and conveniently connect these dedicated, passionate volunteers with elders in their local communities. We are a tax exempt organization and the contributions cover our operating costs. Our volunteers are true volunteers. For a tax deductible monthly donation of $50, you can contact as many volunteers as you would like, to ask them for as much help as you would like. We do screening and background checks and our website makes it convenient for you to locate volunteers where you need them and get to know them and the help they are willing to offer. Enjoy the safety and convenience of elderhelpers.org!
We are not supported by any government money. Solely volunteers, elders and their relatives help us pay for the technology and people making this service possible. Contributions from volunteers, training packets delivery, contributions from elders and relatives are handled by a third party meeting the best industry standards and is subject to change. Background checks are handled by www.IntelliCorp.net, a Verisk Company. We recruit our volunteers in reputable places and carefully screen all users. This service is new and innovative, we strongly encourage any visitor of this page to educate themselves by reading our FAQs at www.elderhelpers.org/faq and contact us via email for more information. Thank you.
Elderhelpers.org started in May 2010 to match volunteers with elders in need of help within their own community.
In the middle of June 2015, we have decided to stop offering a refund policy since it was rarely respected by our users. We switched to a third party meeting the best industry standards to offer tax deductible donation receipts, easy cancellation, and increased security.
We now only let informed people about our service (having read our FAQs carefully, and checked our listings of volunteers themselves) join our community. Each user gets access to our safe and convenient service for a small monthly contribution. We do not offer refunds anymore. There is no more subscription, monetary contribution is now considered a donation. And it is tax deductible!
People joining our community are asked to be patient, nice to our volunteers, and to report wrong and disconnected phone numbers to us, which is the only way that we can keep a database clean and up-to-date. This website is user supported: volunteers give their time and when they can donate money, elders and their relatives participate fifty dollars a month, and report their results to benefit the entire community of users.
ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.