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ElderHelpers.org has a rating of 4.3 stars from 212 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ElderHelpers.org most frequently mention great organization. ElderHelpers.org ranks 3rd among Caregiving sites.
This company responds to reviews, but usually not within the first month
Unfortunately, this life is short, even if it is long. We may all need one day a heart that cares for us and a hand that reaches out to help us. Let us all live in love, safety and peace, and let us cooperate in our worries and pains until the end. I am very influenced by the Western cultures and way of life, especially the Anglophone culture. I love volunteering for humanitarian reasons. I love assisting the others, especially those who cannot depend on themselves like the elderly people, people with special needs, people with disabilities, and children. I feel so good about myself, comfortable, and happy when I offer a helping hand to those who deserve it.
Update: the company responded to my review by immediately placing blame on me, and ignoring the several emails I have sent them over the course of a year and a half. They want me to delete the review or change it to 5 so they can get more people to fall for their scam. Please do not donate to this company, donate to your local community that you can validate with your own eyes and in person. They need it more than whatever this website is doing with your hard earned money. This is my advice to you when dealing with this company, please be safe. Look at the image I attached. The name in the message doesn't even match the name on the account. I repeatedly reached out to them multiple times to stop charging me. I never even signed up for the donations, I had to call paypal to get involved and they said this place had been charging me through paypal as a guest account and that is why I could not find it to stop it on my side. They had to go through several additional steps to get ElderHelpers (more like ScamHelpers) to stop charging me. I reported them to PayPal and I am reporting them to the FBI https://www.ic3.gov/
Did the background check and filled out all of the info and sent money requested. Don't understand. Melody
I am registered and trained, excited about ElderHelpers and ready to start helping elder and their families at.
Really sketchy people. They asked me to write 5 stars without letting me choose how many stars I wanted to put.
ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.
I think this is a great cause. Looking forward to helping someone soon! I haven't received a call yet but hope to very soon.
The information was very helpful and easy to understand the registration was an ease. Very Happy that I sign up
I have not volunteered yet i want to please advise
I can't rate have not work with u guys this what i want to do
They help us a lot when my father was ill, it took a little while to get the volounteers coming but when they came they were very nice and polite.
Excellent experience. I am enrolled, trained, excited about Elder Helpers, and ready to start helping elders, families.
My grandpa is happy again thanks to your help. We love you guys, really. We hope you the best of lucks.
I've spoke with Mariana, the costumer service girl a couple of times. She was very nice and caring with me and found me a volunteer near my zip code
Elders are full of wisdom and amazing stories visiting and helping is a treat and a fum time to spend your day and time with them
I am Proud to be be an elder Helper, I just registe now and really looking forward to help the elders soon!
I have a short term memory and don't remember anything. To bring joy to others, makes me happy.
Its a great tool if you are in need of someone who help you with your elders!
When I was feeling EXTREMELY down and lonely, like a prisoner in my senior apartment, I got a beautiul e mail from them that encouraged me.
I did not do my research and really regret it. I was so blinded by my excitement about having the opportunity to assist elders, that I ignored the red flags all over the place.:(
First off, they tell you that you need to like their facebook page before filling out the form "We let our volunteers know about opportunities through our facebook page so you need to like the facebook page to volunteer!"This would be no problem if they actually contacted you through their facebook. I honestly feel like this statement may be a flat-out lie, since they tell you that you need to print out their flyers and post them everywhere in order to get someone to contact you (if no one has).
After giving them your personal information and creating a volunteer account, they tell you that you need to donate $50 (minimum) in order to get a free volunteer handbook (this is also in their tips on how to be the best volunteer), you have to contribute! This felt totally sketchy. Any good organization would give their volunteers a handbook and/or training for free, especially with knowing and respecting the value of their time and that not every volunteer has extra money to throw around. I was naive enough to do it (thinking I was also helping support a good organization). When you go to donate it says that your donating is going to the "Campaign for Aging Research." Sounds like a great cause, right? It certainly made me feel better after I made the donation. After doing a tiny bit of digging, the Campaign for Aging Research is just a glorified name for Elderhelpers.org (also under the domain name HealthyYears.org)... Is there an actual campaign for research going on here? After making my donation I did not receive my volunteer training e-book as promised, so I contacted elderhelpers via e-mail to let them know. I was promptly contacted by Mary (apparently the only person who works for them?), who told me I needed to contact Crowdrise (the site they use to create their fundraiser--which is actually a good website with my experience), to get my handbook. Weird?
One thing I did appreciate was that they promote getting a background check, but it's not required, which sounds potentially dangerous. There didn't seem to be any other screening done through the site, so how can elders ensured that they are going to be safe?
To make this long story a tad bit shorter--after going back and actually doing my research (and reading other volunteer/users reviews and feedback), I decided that I just wanted to delete my account. Of course it turns out that you can't even delete your volunteer account either. All they allow you to do is make yourself unavailable so that people won't contact you. Awesome. I've never come across so many weird and sketchy issues from a supposedly reputable organization. Even if they are real and do want to help others, I suggest they change the way they run things.
Because we have a huge pool of volunteers nationwide for elders and their families to choose from, we recommend you making your profile as appealing as possible and getting on board with our VIP volunteer program. With elderhelpers.org volunteers are never required to donate money. A simple registration is enough to have the opportunity to give back to the community, gain knowledge and wisdom from seniors. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.
I am a full time volunteer with american cancer society & i would love to serve other more NGO's
Everything went very smoothly and I am looking forward to giving back to the community.
Elderhelpers.org disregards its own motto: trust promise generosity honor truth dependable respect responsive integrity ethics. I was charged $49 in September 2012 to locate "volunteers" to help me care for my 85 year old mother and eventually for me. The one volunteer that I managed toconnect with through Elderhelpers.org provided absolutely no assistance. When she arrived at my home, she sat down to discuss the type of assistance that we need and then proceeded to tell us how much she charged.
I discovered in December that the $49 charge was a recurring quarterly charge. I contacted the bank and Elderhelpers.org and explained that I had only used the service once and the reason why I would not continue to use the service. The gentleman I spoke with and communicated via email promised to refund the $49 charge and cancel my account. He refunded the charge which was posted to my credit card account on January 7,2013. Since he did indeed refund the charge and he had promised to cancel my account, I archived and deleted the emails. I discovered this weekend a pending charge for $49 from Elderhelpers.org on my Bank of America account. And to make matters worse, I pulled up all the electronic statements from BOA for 2013 and discovered charges for $49 had been posted to my account on March 16,2013 and June 17,2013.
I was beyond anger when I discovered that Elderhelpers.org had continued charging my credit card account despite the fact that I had been assured that my account was closed and that no further charges would occur. The phone number provided by BOA and which appears on the Elderhelpers.org website *******734 accepts only voice-mail. So far, my voice-mail messages have not been returned, but they did respond to my emails with request that I provide them with the emails from last December. Not only is this an inconvenience but an insult since they are questioning my word. They are a business, which I can only assume, would have in place easy access to their email traffic. They certainly have disrespect me by questioning my integrity and honesty. The fact that they refunded the charge made last December should be proof enough of my previous contact.
I give Elderhelpers.org only one star since they were responsive in December 2012 and promptly refunded the $49 charge. But they have failed miserably to live up to their own motto as shown on their website. My advice to anyone--especially another elderly individual--to avoid this company. They will only take your money again and again. My last resort is to request Bank of America to change my account number. My advice to anyone--especially other elderly individuals--is avoid this website.
ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.
I AM SO READY TO GIVE BACK TO THE COMMUNITY! Especially our elders who need our assistance. I have enrolled, trained, and excited to help.
I found that this site was intuitive and easy to use. I am excited to get started!
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Elder Helpers is a user-friendly, web-based service. We believe that compassion at its finest is free. Volunteers register to offer their services based on their true desire to help elders. Elder Helpers strives to safely and conveniently connect these dedicated, passionate volunteers with elders in their local communities. We are a tax exempt organization and the contributions cover our operating costs. Our volunteers are true volunteers. For a tax deductible monthly donation of $50, you can contact as many volunteers as you would like, to ask them for as much help as you would like. We do screening and background checks and our website makes it convenient for you to locate volunteers where you need them and get to know them and the help they are willing to offer. Enjoy the safety and convenience of elderhelpers.org!
We are not supported by any government money. Solely volunteers, elders and their relatives help us pay for the technology and people making this service possible. Contributions from volunteers, training packets delivery, contributions from elders and relatives are handled by a third party meeting the best industry standards and is subject to change. Background checks are handled by www.IntelliCorp.net, a Verisk Company. We recruit our volunteers in reputable places and carefully screen all users. This service is new and innovative, we strongly encourage any visitor of this page to educate themselves by reading our FAQs at www.elderhelpers.org/faq and contact us via email for more information. Thank you.
Elderhelpers.org started in May 2010 to match volunteers with elders in need of help within their own community.
In the middle of June 2015, we have decided to stop offering a refund policy since it was rarely respected by our users. We switched to a third party meeting the best industry standards to offer tax deductible donation receipts, easy cancellation, and increased security.
We now only let informed people about our service (having read our FAQs carefully, and checked our listings of volunteers themselves) join our community. Each user gets access to our safe and convenient service for a small monthly contribution. We do not offer refunds anymore. There is no more subscription, monetary contribution is now considered a donation. And it is tax deductible!
People joining our community are asked to be patient, nice to our volunteers, and to report wrong and disconnected phone numbers to us, which is the only way that we can keep a database clean and up-to-date. This website is user supported: volunteers give their time and when they can donate money, elders and their relatives participate fifty dollars a month, and report their results to benefit the entire community of users.
Because we have a huge pool of volunteers nationwide for elders and their families to choose from, we recommend you making your profile as appealing as possible and getting on board with our VIP volunteer program. With elderhelpers.org volunteers are never required to donate money. A simple registration is enough to have the opportunity to give back to the community, gain knowledge and wisdom from seniors. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.