Electronic First

They are liars and thieves. I did not receive my product and not even the refund they had promised. SCAM.

I bought a $100 dollar xbox gift card for my nephews christmas gift and received a $50.00 gift card when redeeming the code. I contacted them for either the other half or a refund. Instead they called me a scammer. I never leave negative feedback for businesses however I gave them ample enough time to make it right. If you are searching to see if they are legit you probably have a gut feeling they are not. Go with your gut feeling, please save yourself the headache. Go somewhere else.

Placed order for Skyrim on switch, advertised as instant, over 24 hours and still no sign. Been onto customer service more times than enough now just wanting my code but all I'm getting is it's very busy with slow replies from customer service. Honestly starting to get to the point of defeating the whole purpose buying when you can go else where with instant delivery 🤷🏻‍ until my code arrives I can only say what I've said. Not happy with the situatin

Brought a nintendo game code, immediately asked for a photo of my id even though the payment was done through paypal using my debt card. Felt too sketchy and requested a refund instead, big delay in getting money back.

Even if the site is legit, there are probably better ways to verify a customer than asking for a photo of their driving licence — that's not really info they need at all.

Do Not buy anything from this company. If you have you may have put yourself in danger. These people ask you for a copy of your ID card to make a purchase. Tat easily gives them the information to steal your identity, steal bank accounts, etc. And since most customers are kids they probably are complying and showing their ID's

Sent me an email immediately after purchasing with the associate 3 month PS plus subscription code, also deducted the funds right away. Go and enter the code into the redeem codes section on my PlayStation and it states the code has already been claimed. Haven't heard back from customer support either. Terrible.

I don't leave many reviews but I had to this time just to let people know that this company is a joke, ordered a game from them that they said was in stock, took the money straight away and guess what no game! Messaged the day after and their reply was sorry we don't have it and are waiting on it coming in. Week and a bit later and still no game so contact them to be told my order was cancelled and it will take a month to get my money back if lucky, unbelievable! Worst company I have ever used and I only done 1 star but would rather have left zero, stay clear and keep your money!

Bought Mac office 2019. Was a bit suspicious about asking me for a phone number and address to combat fraud but based on the trustworthy score this site had I did it. A few minutes later it validated and sent the key and installation was simple. All works well.

I usually don't order from websites I have no knowledge of, especially when it comes to gaming codes. I trusted it because I was able to check out with PayPal. My codes were delivered to my email address within seconds after PayPal took my payment. My son went to his store on the game and typed in his code and it worked. I have already had my son send this website to his friends who can't afford PlayStation Plus during this pandemic. I am so glad I could get this for 50% off. Thank you Electronic First for being credible and fast. I will definitely be using your site again. I was not offered any compensation for this review. I loved the support info added to the email.

They do not give you digital codes; instead, they give you someone else's account and ask you to log in to your console. Very suspicious and not fair. When I asked for a refund, they could not give it.
Also, their customer service is outsourced so they cannot do anything apart from just saying that they are complying and blah blah. Please go somewhere else.

Have purchased xbox live memberships from them for the last 5 years.
Usually get sent an email with a picture of a code attached.
Always works and much cheaper than paying 60 euro's with microsoft.
Can't understand others who have had bad experiences.
Sounds like they are not that computer literate.

Purchased a game from this site via PayPal and received an email asking for a phone number and proof of address. After checking other reviews it seemed standard, so I replied confirming my phone number and a bank statement. Within 5 minutes I had a further email asking for ID such as my drivers licence or passport. Don't know why they think it is normal to expect people to send them documents like that, but I'd rather pay a bit more and go to a legitimate shop. Alarm bells ring because when does any legitimate online store expect this from customers? Definitely would not recommend buying anything from here and raised it with PayPal straight away.

Code doesn't work. Like another reviewer, called Xbox Live, they confirmed it's a Brazil only code. I told EF. They told me to delete all emails from them from my email and computer so they can resell it... in other words, get rid of all evidence of the scam... I've contacted Paypal and my credit card instead.
Don't trust positive reviews on here, they are fake. And that TrustPilot site blocks (flags) all negative reviews leaving only good ones. Total scam.

Absolute fraud.

I bought a Call of Duty 2019 off this company. The user name was a very specific email address, that I assume was someone's previously. Logged in, changed password, all seemed legitimate, but several weeks later the log in email would not work, in fact it stated that the account with that email could not be found on the system. I emailed electronic first and they responded that they would look into it, that was almost 2 months ago. No reply has been received and still I cannot access the game I paid good money for. Don't bother with this company, because if something goes wrong, you are on your own.

They have created a convincing looking website, but this site sells invalid codes and their customer service is just a delaying tactic. I requested a new code or a refund and they just suggest you go to the game's production company (who confirmed the code was invalid). The positive reviews on here must be fake like their codes.

Web site clearly says "... no waiting around. All orders are sent as soon as payment is received. Enjoy your gaming!" It is a lie. Ordered 3 days ago still not received and no communication reply from company. I see lots of other complaints about this site now... I wish i would have checked before giving them my money. Now i have the headache of having to file a came with pay pal to get my money back.

Added 30 min after above post.
WOW within 10 min of positing this review i get contacted by the company for the first time about this issue. (you can see the reply on this page) How strange is that. As a paying customer I could not get anyone at all to reply to me for over 2 days even sending request through pay pal for non delivery of items paid for i got no response. Now that i am a unsatisfied x customer i get contacted within 10 min of posting a negative review. Speaks volumes about this company doesn't it.

Purchased a £25 PSN top up and received a email straight away saying a further email would follow. Nothing happened so I tracked my order and it was showing out of stock! Nothing from Electronic First to advise me of that. Contacted them said they would have more in a few hours. 8 hours later still nothing. Contact them again- no response. Contact them the next day asking for money back. They reply asking if I'm happy to wait for more stock or money back! Sticking with CD Keys from now on.

I was given an already redeemed $50 PSN card. When i pointed it out, they told me to contact PS support which i cannot because i am not from the US. Stay away from this site. Paypal dispute already opened against them.

The initial code purchased was invalid. After providing screenshots of the error codes I was asked whether I wanted replacement code or refund. They promptly sent a new working code as requested. They were professional and I will definitely use this company again

So the site is legit but also... sketchy. I'll bet they sell your info and I'll bet its run by like 3 people total. I ordered an xbox live code, had to submit address and phone number after my email. No code was sent. So I tried their in site email. It failed. Regular email, no response. Finally tried their chat tool. Had my code emailed in 5 minutes and it was legit. I dont think the trouble was worth the savings though. $16 savings for a half day of annoyance.

Ordered the card through here for the obvious discount compared to the live store. Was emailed the code within minutes, the code entered and regestered as a 12 month subscription. After clicking confirm it said something went wrong on there end. Emailed customer support and had a response again in minutes. Ended up having get on a support forum that had you login and enter it on the web. Code worked A++ 4/5 stars for the extra work. Will purchase in the future!

So, I purchased a UPlay key for Far Cry 6. I have been purchasing cheap keys from sketchy sites all my life. But this was the first time in my life that I was asked to provide billing information.

I mean, I used a Visa payment option and both Visa and PayPay have incredibly good anti-fraud systems in place but whatever. I provided him with a sold interrogation receipt I had lying around (thankfully) and they sent me a working key in the form of a PDF attachment of what I think was a picture of an activation key from a hard copy of the game ( like the little tickets that come in the box next to the actual game). Everything worked, I installed my game with no issues.

If you are willing to send them your credit card account information (I don't know why would you unless you didn't know what you were doing, like me) then you are good to go. After all, we get the customer service of what we pay for.

Didn't receive the mail with the key after purchase, contacted supported, they said to check my junk mail folder, mail wasn't there in both the email I provided and the email associated with my paypal account. Ended up asking support if they could post it in the support ticket mail, they did and it work. Overall took about an hour with very quick mail responses, and key was cheap and is working, so can't complain... Just try to use the same mail for your order as your paypal mail, otherwise it seems the system has trouble tracking orders...