EliteSingles has a rating of 1.1 stars from 555 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EliteSingles most frequently mention customer service, fake profiles, and credit card problems. EliteSingles ranks 650th among Dating sites.
This company does not typically respond to reviews
Elite singles are not scammers that is why I am correcting my review here, yet they are not clear that they only serve US clients, it is not an international service, they do not have a mobile application. You meet non matching profiles. The finance are very reluctant to reply so for a quick response I finally reached this email *******@elitesingles.com My advise don't waste your money over paid dating sites, there are lots of free apps to check.
I paid almost $80 for one month subscription! I don't believe, it doesn't even match me with the correct people. Why it is advertised that it is one of the best apps for professional singles. It's so expensive even for $5!
I've been a premium member for 3 weeks. It's been a continuous line of scammers, sometimes multiple times a day. I've reported each one. They do not vet their members! Beware!
Tip for consumers:
Educate yourself in scammers… poor grammar, fake pictures.
Date of experience: February 6, 2022
More than half of their profiles are fake and not real people. They use their fake profile to send you messages to think they are real. The real ones are 50-100 miles away. BIGGEST SCAM DATING SITE I've ever been on, what a waste of money.
Tip for consumers:
Don't waste your money
Date of experience: May 30, 2021
I used it nearly three year ago and dated a woman who I found out was still In love with her x It never worked so I let the site run out. I decided to give it another go just before chrismas after finding out they had no woman in my area that match me I let it run out only to find there was this auto renew added to the site which I never new was in there. I rang, emailed asking for a refund and complaining only to be told sorry but your tuff luck for not reading everything. I decided to do a little test to see how many people had read this change. I messaged 30 woman asking them to make sure to read the auto renew clause. 7 said they never read it and ask were was it to turn it of and thanked me very much. 4 said they had been caught out and not happy about them stealing money from there accounts and 3 missed reading it and no replies from the rest. 4 of the 7 had re messaged me asking were do they find it to turn it off. I also emailed elite to change the way this is done maybe and email warning people that moneys are about to be taken from or accounts and was told they should read the contract. Do the maths they are ripping of people by the thousands of dollars because they missed reading one clause. You are suppose to be there to help us find a partner not rip us of fix it elite. PS I tried to right on my profile for people to check there auto renew and they refused to print it
Date of experience: May 25, 2018
There is a scammer on this site that moves around to all free sites to milk money out of women, he did it to me on another site POF FOR OVER A YEAR AND WHEN THE MONEY STOPPED HE LEFT, his name is ROBERT JAKE ANDERSON, al his profiles list a different place he lived, Hanover Maryland when I meet him and it was a lie as I sent a few cards and they were returned not this address, 2nd time POF HE CLAIMED ALLENTOWN and now this site he is saying Wilkes Barre lies he claim to be an offshore oil worker, a very nasty man and works with his so called daughter Elaine whom he claims is in a college in the UK. All lies, He got $200,000.00 dollars from me and then disappeared a day ago, yes I was stupid and that's why he should be removed from this site before he does another woman wrong. This is him, goes by Robb Anderson, Jake Anderson and Robert Jake Andersons.He needs to be removed and he has yet to be
Date of experience: June 26, 2020
I tried twice with this site. Very few marches. Not good. Go to Zoosk. I went to them and they had about 6-8 matches for me and that was it. I cancelled and they keep your money.
Date of experience: December 18, 2019
I wish I had came to sites like this first, but like many people I trust organisations to do right by their customers. EliteSingles though are prejudiced towards business profits and willing exploit a human need for connection to get those profits. The algorithm used by EliteSingles is less than optimal, actually its downright terrible
You will find most of the so called ideal matches will leave you wondering - ideal matches that are drip-fed to you at a rate of 4 to 5 profiles per week. You are expected to make a connection with these ideal matches - profiles that more often than not, do not have a photo and are incomplete profiles. When I raised this as an issue, I was informed that not all those sent as ideal matches have paid membership and, although EliteSingles encourages everyone to upload a photo and complete their profile, not all possible ideal matches have completed their profiles.
EliteSingles will also remind you that they send you 20 wildcard matches per occasion. Although all these matches have photos, the majority again are not paying members. The matches who live anywhere from 2,000kms to 6,000kms away are not even close to your criteria. EliteSingles encourages you to message all marches - literally you pay your membership for EliteSingles to use you as bait to get others to join!
I paid for a six-month subscription and have made sure I cancelled the automatic renewal. Reality is the dollars are of little consequence but the outcomes have been most unsatisfying, and the way EliteSingles have treated me as a customer deeply disturbing.
Tip for consumers:
Add a tip for others who might use this site? Simply don't use EliteSingles!
Date of experience: February 6, 2021
Why do they even ask for your preferences? Because they don't appear to consider them when "matchmaking." The majority of the matches they send to me (and yeah, you can't even search on your own) are outside of my age-bracket and distance preferences. Then, they've got these two fairly useless features, "wildcards" and "what ifs," which are the same thing if you ask me because they're NOT MATCHES. My age preference topped out at 59 and one of the dudes they offered me was 90 years old. They're also sending me "options" from hundreds of miles away. I mean, SERIOUSLY. No offense (and more power to the 90-year gent), but I clearly stated my preference and that was not it. I completely regret joining and have sent no matches in the city where I live. Extremely disappointed, I cancelled my subscription after a week but they wouldn't refund my membership fees as they only give 3 days grace period. So I'm stupidly locked into 6 more months of this. My mistake. Wish I had seen these reviews before making such a bad decision.
Date of experience: February 29, 2020
Three things you need to know:
1. They force you into buying at least three months, positioning themselves as ELITE ( for me it was almost $200, as they make you indicate your salary and then bump up the price based on your income)
2. There is only a handful of people, and they all look like they just fell out of the trash can; also people fake their age; so I mostly see dusty grandpas who can't even take a proper selfie.
THERE IS NOTHING ELITE ABOUT THIS SITE!
3. The interface is poorly designed, it's hard to even scroll through the pictures.
They push on you a long expensive subscription knowing that after two days you will find out that it's a complete waste of money and time. I don't even look at my matches they send me; STAY AWAY!
Date of experience: October 3, 2019
I had a LOT of matches, many good looking men, I wrote very many details of what I want, hiking, biking, outdoors, enjoy life, music,... many men barely put anything, yet they matched high with me, that made zero sense. They just wrote how they are a nice and honest man looking for love of their life... the not good looking men sent me "smiles", I sent smiles (to connect) to the handsome ones I thought had the most in common with me. I think I'm pretty and smart and have a good profile. None of the men responded. Then within the same day, 2 sent me a message. They wanted my contact information quickly which I found odd and invasive. Then they would never talk about them. One called me Sweetie very soon, both ironically were divorced because their wives cheated on them. I mentioned scam and one guy disappeared... the other I mentioned scam and he just said "do you not want to continue with what we have going?" We had nothing going, he was boring, only exercised and worked. I couldn't get him to say anything he liked. No real chatting. But, to hear nothing from the handsome guys... that didn't make sense. I paid upfront $106 and got refunded $42 and canceled. I think they want to hook you into staying longer. But I think that is mean and bad business. They still made money off of me.
Date of experience: March 30, 2020
Elite Singles is a total rip-off, charging a hefty amount to have supposedly more professional (elite) members selection, which is not true. Selection is comparable to many other sites, and a much older set of people.
Elite also doesn't allow enough options in terms of member profile visibility, activeness, etc. This restricted my flexibility in managing my dating options. In finding and exclusively dating a person very early on into the 6 months membership I signed up for (for budgeting reasons), but still in the beginning stages of dating the person, it would have made most sense to be able to disable/deactivate my account temporarily. In case things do not work out, I could always reactivate/enable my account as 6 months is long time.
Customer service was very rigid and not helpful when I described this situation, nor in providing any type of refund. In order, for me show that I wasn't actively still searching on this app so that the said person I'm dating could have faith in me, I had to fully close and terminate my account with no options of returning.
Terribly restrictive, conservative, old-fashioned, rigid dating app that I will never return to!
Date of experience: March 11, 2019
1) Pricey so if you feel you must, hold out as they keep sending you lower price options to join. Once you do you feel ripped off.
2)The tools you normally see on dating sights - not here. Cannot block scammers or delete profile you are not interested in from the lists you are left with to navigate people you want to talk to.
3a) Matching what a joke - they throw every profile at you. What is funny is they score the match, I get matches that are let's say is an 80 (sounds good right) then you get ones that are 150 (what scale are they using? Metric?
3b) Distance for matching starts at 50 miles and you cannot make that lower. This is horrible, you cant sort by closest so it is all random - talk about a waste of time for searching.
4) apparently the web app must be different, got so many messages saying they could not see photo or age.
5) Their free version is designed to get you to think they have lots of matches - don't fall for it. They have a great marketing team that makes it seem like a great product - nope.
Date of experience: September 3, 2020
They will put you on an automatic Renawal for over £200 even if you don't use the app. They refused to refund me and provide horrible customer service. STAY AWAY
Date of experience: November 26, 2019
THE WORST SITE EVER! What a waste of money. Seems to be a Clown School. The Worst site ever! 100% SCAM!
Date of experience: May 6, 2024
Not a lots of matches and you can't not do a search. They auto matched exactly opposite what I am Looking for. Wast of money.
Date of experience: June 28, 2023
How did they get the name Elite? There is nothing elite about this site. Please do not waste your time or money. This is the worst site I have EVER been on.
Date of experience: September 29, 2019
Don't do it. No one responds to you. You click on a profile the criminal staff responds to you. Someone please throw these A**holes in jail please. Profiles are fake and inactive.
Tip for consumers:
Don't do it!!!! Fake site, vo redeemable value at all.
Date of experience: March 12, 2022
Profiles are one or combination of the following: fake, old, unattended, non subscribers.
I guess this is a $60 lesson for signing up for a service late at night and not reading each of the terms and conditions listed below:
1.9 If you violate these Terms & Conditions, we may terminate your access to our Services.
THESE TERMS & CONDITIONS CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS. THESE INCLUDE VARIOUS LIMITATIONS AND EXCLUSIONS.
IF YOU RESIDE IN THE UNITED STATES OR CANADA, OR YOU BRING ANY CLAIM AGAINST THE COMPANY IN THE UNITED STATES OR CANADA:
· YOU AGREE THAT DISPUTES WILL BE RESOLVED BY BINDING ARBITRATION;
· YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS-ACTION LAWSUIT;
· YOU WAIVE ANY RIGHT TO A CLASS-WIDE ARBITRATION; AND
· YOU WAIVE ANY RIGHT TO PARTICIPATE IN A JURY TRIAL.
Date of experience: August 22, 2018
The profiles are created by elite. They are 95% fake. The also take real profiles from different geographies to post in your location. Save. S them some creative effort. They are out and out thieves.
Date of experience: May 21, 2020
They charged me three full days before the 90 day auto renew period was up. When I notified them of my desire to cancel at day 87, THEY DID NOT LET ME CANCEL BUT CHARGED MY CREDIT CARD ANYWAY. I did a chargeback with my credit card company and now Elite Singles has taken me to a COLLECTIONS AGENCY. They are attempting to ruin my credit when they are violating their own terms and conditions.
Tip for consumers:
RUN DON'T GIVE THEM ANY OF YOUR FINANCIAL INFORMATION
Date of experience: September 12, 2016
I joined Elite Singles and within just a few minutes realized that I had made a mistake. Bank withheld funding.
Tip for consumers:
I was told that there would be a complete refund but there is no where online to help you once they have your funds. I called my bank and put a fraud alert on my account and had the funds frozen.
Date of experience: September 29, 2023
THIS SITE HAS BEEN HACKED. DO NOT USE.
SOMEONE STOLE MY PROFILE AND ELITESINGLES IS BLAMING MY HOME COMPUTER AND YAHOO EMAIL ACCOUNT. WELL, MY YAHOO EMAIL ACCOUNT HAS TWO STEP VERIFICATION AND USES A PASSWORD I USE ON NO OTHER ACCOUNT. SO, NO, THE PROBLEM IS ON THEIR END.
Date of experience: January 3, 2020
Worst dating site ever. There was a very slim choice of people to chose from- all unattractive & was unable to get a refund after a few days- waste of $250.00 3rd party customer service! SCAM!
Tip for consumers:
If you try the site for even one message, which you will & see how terrible & hard to navigate it is- they justify not giving you a refund- they use 3rd party customer service- SCAM!!!! AWFUL!!!! Don’t waste your $$$$
Date of experience: February 6, 2022
Fake profiles, horrid matches, if l could rate it 0 l would.
Won't give you refund! Total total scam
Date of experience: October 12, 2023
Don't waste your time! I have had 3 fake profiles trying to get my email address and my email address was hacked. They send profiles of people outside of my 100 km radius and I just delete them!
Date of experience: December 9, 2019
This is the worst dating website. In 6 days I had 5 matches. When I asked to be refunded they said no I had to cancel with in 3 days. 3 days is not long enough to give it a fair shot.
Date of experience: October 5, 2020
EliteSingles.com dating? Join one of the best online dating sites for single professionals. Meet smart, single men and women in your city!
Thank you for your review. We are sorry about the misunderstanding. You are able to cancel your subscription within the first 3 days to receive a full refund, provided that you have not sent more than 3 messages. If you cancel your subscription after the 3 day "cooling-off" period has ended, then your membership will finish at the end of the subscription date.
If you did cancel during the "cooling off" period, then we can recommend that you contact our Customer Care department as you may be eligible for a refund.