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    EliteSingles

EliteSingles

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Overview

EliteSingles has a rating of 1.1 stars from 555 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EliteSingles most frequently mention customer service, fake profiles, and credit card problems. EliteSingles ranks 650th among Dating sites.

  • Service
    207
  • Value
    215
  • Quality
    214

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Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
20
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120
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How would you rate EliteSingles?
Top Positive Review

“Elite singles not scammers by experience”

Lucky Y.
4/9/21

Elite singles are not scammers that is why I am correcting my review here, yet they are not clear that they only serve US clients, it is not an international service, they do not have a mobile application. You meet non matching profiles. The finance are very reluctant to reply so for a quick response I finally reached this email *******@elitesingles.com My advise don't waste your money over paid dating sites, there are lots of free apps to check.

Date of experience: 4/9/21
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Top Critical Review

“Waste of money”

Zeinab A.
10/21/24

I paid almost $80 for one month subscription! I don't believe, it doesn't even match me with the correct people. Why it is advertised that it is one of the best apps for professional singles. It's so expensive even for $5!

Date of experience: 10/21/24
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Reviews (555)

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elite singles (97) customer service (83)
Thumbnail of user janej196
Delaware
1 review
0 helpful votes
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April 5th, 2020

Will not reply to my requests to fix problem, so I just paid for membership and have no access. Will have to have credit card reverse charge.

Date of experience: April 5, 2020

Thumbnail of user keithw1304
California
1 review
0 helpful votes
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January 15th, 2024

The worst site & experience I've ever had. I should have done more due diligence <-$90> later:-(...

Date of experience: January 15, 2024

Thumbnail of user avondap
Canada
1 review
3 helpful votes
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February 17th, 2020

Fraudsters take your money and make it impossible to contact them unable to contact them to refund my money of 179.14$ very dishonest service

Date of experience: February 17, 2020

Thumbnail of user carlmargon05
Philippines
4 reviews
5 helpful votes
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September 9th, 2022

What you are looking for is far far from reality on what you getting from them you are just wasting your time and money

Service
Value
Quality

Date of experience: September 9, 2022

Thumbnail of user bulelwam
South Africa
1 review
0 helpful votes
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September 10th, 2020

99 percent Matches contradictted preferences. Requested partial refund none received. Emails blocked

Tip for consumers:
People from small towns like Port Elizabeth Never subscribe to elite singles they unapologetically can't deliver to their promise. They even give out your information to other sites. Ever since I signed up with them I'm bombarded with emails from Singles50, which I never signed up with. And to my surprise their matches are so close to my preferences. Unfortunately I can't communicate with them until I pour in more money....meaning subscribe

Products used:
Wanted to sign up for 1 month but elite singles said it can only be six months contract. Hesitantly so I agreed hoping that they trust legibility of their service and signed up for 6 months. First month 99.9 percent matches contradicted my preferences. Wanted black under 55 years staying within 500km away. Received matches which are mostly white up to age 60+ staying 1000 km away. Too much contradiction

Service
Value
Quality

Date of experience: September 10, 2020

Thumbnail of user connien85
Texas
1 review
3 helpful votes
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September 18th, 2020

I have yet to speak with any potential chat partner. My criteria has not even been considered. Why do it. Very disappointed.

Date of experience: September 18, 2020

Thumbnail of user andreeb6
GB
1 review
0 helpful votes
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February 22nd, 2021

Appalling site, no local members and they will fraudulently keep taking payments when you cancel your subscription

Tip for consumers:
Dont use this site under any circumstances

Service
Value
Quality

Date of experience: February 22, 2021

Thumbnail of user mikhailv6
RU
1 review
2 helpful votes
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June 5th, 2019

Complete bull sh t worst site... Wasting my time... angry.
Requires filling 1 hour forms and then say - pay money - or no access...

Date of experience: June 5, 2019

Thumbnail of user emliyr
California
1 review
2 helpful votes
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June 8th, 2019

Most of the profiles are not active or fake. Don't waste your time and money on their terrible service.

Date of experience: June 8, 2019

Thumbnail of user jays387
Missouri
1 review
1 helpful vote
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November 21st, 2018

It's all bots and fake profiles. Even in a major city there was only Russian dating scam account. Extremely over priced. Please avoid

Date of experience: November 21, 2018

Thumbnail of user matth269
India
1 review
3 helpful votes
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January 16th, 2019

Seems to be a good site if you are looking for something serious. Would consider it one of the top 3 among with Mingle2day and Match.

Date of experience: January 15, 2019

Thumbnail of user bradyg16
Florida
1 review
5 helpful votes
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April 24th, 2020

Weak app. Expensive. Deceptive billing. Worst in the industry. Worse than Tiger King pizza. I have had a pending profile change for 2 months

Date of experience: April 24, 2020

Thumbnail of user joanned329
Pennsylvania
1 review
0 helpful votes
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September 4th, 2021

This is the worst experience I've ever had. Expensive no payment plan. Mostly far away from me. Waste of time.

Date of experience: September 4, 2021

Thumbnail of user cococ36
New Zealand
1 review
0 helpful votes
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February 2nd, 2022

This company is the worse dating website no one should ever join them. I spoken to one of their rep Katie Berns rude rude scammer. They charged me without notifying me and my rent is in a rears due to money being deducted from my account. I asked why notifying me after the payment goes through rather than let me know before they charge to see if I'm ready to pay another 6 months or 3 months whatever length of time that is. Katie emails me the same thing that they had to charge the the same amount they charged me last time which is 6 months ago and I am thinking you don't know if someone still wan to pay so it would be helpful to send an email to see if customer want to renew their membership.

I'm frustrated as soon as I saw their email that my membership is renewed and that is paid I contacted them right away so I can get a refund as I lost a job due to covid and I straggling to get rent so I needed that fund for my rent I explained this to Katie she didn't seem to care.

I never seen a rude rude customer service representative like Katie, I asked if I can speak to the manager she didn't even reply.

I need my money I know covid have hit so many people but that's no excuse to just charge people without notifying them, so wrong wrong.

I have spoken to my friends who are on different dating sites they said no company that charge without notifying they email you that your membership is about to expire and if you like to renew or not.

That's the professional way integrity is everything.

$108 was deducted on the 23th January via PayPal I also emailed them as soon as just like 5 mins after they notified me that they have taken money no one came back to me as well so they all worse no wonder they work together. I really need my fund I am behind with my rent and at least have compassion Katie.

Tip for consumers:
Don’t ever ever ever use debit card or credit card paying this scammer EliteSingles, they would charge even after your membership is expired and you don’t want to renew, if they do charge you and you straight away email them that you didn’t want to renew they will say no refund available that the payment is gone that you have to use that new membership even if you straggling with fund. Run people no one want to be in the same stuation as me right now.

Service

Date of experience: February 2, 2022

Thumbnail of user annej212
Canada
1 review
0 helpful votes
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September 15th, 2021

App is slow - quality of people is beyond brutal. They would not refund my money after 3 days of using this disfunctional app.

Save your money!

Tip for consumers:
Do not sign up.

Service
Value
Quality

Date of experience: September 15, 2021

Thumbnail of user wesr12
Florida
1 review
10 helpful votes
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March 12th, 2018

I still can not access my account for which i paid. It took days for the customer service to respond and they did not resolve, sitll not access

Date of experience: March 12, 2018

Thumbnail of user markk2162
Illinois
1 review
0 helpful votes
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August 19th, 2022

This site does no identity verifications, and the scammers seem capable of stealing the identities of others. Avoid like the plague.

Date of experience: August 19, 2022

Thumbnail of user matthews1959
New York
1 review
0 helpful votes
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February 28th, 2022

7 phishing and fake messages in the past hour. Frequency increasing since start of 2022. Calling customer care is totally frustrating.

Tip for consumers:
Don't subscribe

Service
Value
Quality

Date of experience: February 28, 2022

Thumbnail of user janiceb223
Alabama
1 review
8 helpful votes
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May 15th, 2019

I tried ELITE SINGLES and they were horrible... after a one month subscription. They repeatedly charged

Date of experience: May 14, 2019

Thumbnail of user inaraf
Latvia
1 review
0 helpful votes
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August 16th, 2021

I had signed up for the website #EliteSingles, answered all 20 and more questions, uploaded the pictures, paid my subscription fees by my card, and my profile was set up. As it was weekend, I already started the conversations with other members that had been linked to my profile. As I am from Latvia, it was interesting to tell people about my country and the best places to visit. To my shock my profile was deleted after 24 hours by the #EliteSingles without any warnings or notice, just abruptly got the message saying that IP address does not match the country Latvia. I contacted the website immediately with my contact details, proving that I am real person who paid by the card issued by the Latvian bank.
The answer was unexpected- #EliteSingles stated - Unfortunately, EliteSingles.com is not supported in the country where you reside. Sorry about that. If, however, you relocate let us know and we'll get you set up!
#EliteSingles showed unprofessional approach, because website has not stated that fact, did not prevented me from the setting up my profile. It was very damaging to other members because they already started conversations, and were waiting for my reply. No other members knew that #EliteSingles had deleted forcibly my profile, for #EliteSingles trusting members it comes as another blow towards their self esteem and they will gradually loose trust to contact other members. If I would be member who already had a good conversation and was looking forward replies but the other part disappeared without explanation, I would be very reluctant to make another contact. #EliteSingles meant to make the communication much easier instead it causes the psychological damage to the people who expressed interest in establishing the friendship with somebody who later just disappears. In most cases it might be seen as rejection, bringing more disappointing in the all communication process.

I strongly suggest #EliteSingles makes clear and visible announcement and notification on their website that lets say some non famous countries like Latvia is excluded from elite list, obviously they think that there are no any professional people in Latvia, just uneducated individuals.

I mostly wrote this review about the situation, to prevent the confusion about mysteriously disappearing profiles from #EliteSingles. At least in that way I can help people not feeling to be emotionally befriended and rejected. Maybe some of my other contacts will read that and will know the truth, and if I can help in that way at least someone, it is worth my efforts, and I do not think that I am not the first and definitely not the last one.

Thank you #EliteSingles for ruining my experience!

Tip for consumers:
When your profile is running #EliteSingles, and you start meaningful conversation , just to make sure that you have a back up plan, just in case your profile will be deleted without any warning. It saves you emotional distress over the fact that you are made a dating scammer against your own will.

Value
Quality

Date of experience: August 16, 2021

Thumbnail of user lauraf1063
Arizona
1 review
0 helpful votes
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February 11th, 2022

I read these other reviews and they are not wrong. I did not have a great matching experience with Elite Singles, I did not feel the platform actually honored the preferences I set with age or location and often my "matches" were people who were as far from who I was interested in as was possible. I also still have questions about if they keep old accounts on the site after they are supposed to be deleted (I have no way to verify this either way as I did ask for my profile to be deleted and I personally deleted my pictures, but wasn't able to delete the answers to my questions- I think that is a flaw in the system.). However, when I reached out to the customer service at Elite I did get a quick response. Granted the original response was that they would not issue a refund for the 5 months I had prepaid for and was not going to use at all as I had deleted my account, but that was not the final outcome and I am thankful for the final outcome. Ultimately, I think you have to have a real case and be truly willing to stay off the site if you want a refund. If you believe the site is not for you and they did not fulfill their obligations (which I do not believe they did) you should get a refund of the time you are not going to be on the site, even if you originally did what I did and got the 6 mos. Membership (because I was hopeful). Ultimately, even though it took some strong arming and stating I would go to the parent company if they did not resolve the issue, customer service for Elite (*******@elitesingles.com) did come through and give me a refund for the 5 mos. I was not going to use their service. Maybe this site is for some people. If this review site is any indication, there are a lot of people who did not feel this site was worth the time or money. Think carefully about using Elite and I HIGHLY RECOMMEND just getting the one month and seeing if it is a good match for you... it might be. I wish everyone luck. Online dating is just not for me I guess. I wish it was... there aren't that many alternatives in a covid world in a small town. Good luck to you all!

I gave 2 stars as ultimately- the customer service came through. I would give 0 stars for the site itself from my experience.

Tip for consumers:
As I said in my original review. My experience using the site is that it is outdated, doesn't do a good job of protecting its users agains scams, and makes it difficult to know if the profiles are true and active users or old profiles. However, the customer service representative after some back and forth did come through and give me a refund for the months I prepaid for and would not be on the site as I deleted my account and was not interested in getting back on the site.

Date of experience: February 11, 2022

Thumbnail of user stevec1067
Alabama
1 review
19 helpful votes
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March 5th, 2020

This site requires you to pay over $125, Up-Front, for a six-month premium membership, (Unpaid = No real communication, no photos!), non-refundable! After a couple months I began to notice a disturbing pattern, where the same supposedly NEW members would be re-introduced every 2 weeks or so, same guy (I'n bisexual), same photo, but keeps getting a big red "NEW" tag when you've seen this profile and contacted them before already, and this SHOULD be impossible because a member can only sign up every six months at a minimum, and I feel like many of the profiles are 'fluff' or 'padded' BAIT profiles who claim to be from the US, but use broken English and are obviously not American or even Hispanic, so after I started pointing this out, I began to only get smiles and emojis and noone would message me back, and I am a very good-looking guy who has had a hard time keeping up with all the dozens of guys interested in AND messaging me, and I know guys and they don't just send emojis or flirt and then not try to message back when you indicate that you're interested in them as well! It is the only site where this type of activity happens almost universally! In addition, I started noticing the same faces in profile pics under different names, and even have screenshots where the same profile pic appears TWICE under different names and different cities, so something shady is definitely going on here, but because they collect the full 6-month subscription up-front in one large payment, with no refunds period (even if you cancel after one month!), so they have no incentive to make sure the listings are accurate or to be honest in their practices, much less to make sure that customers are satisfied with the service or to respond to complaints, so whatever you do, DO NOT waste your money on Elite Singles, as you ate unlikely to get matches meeting your criteria, which the site ignores, even if you're as good-looking and successful as they come! Total waste of money and I wouldn't be surprised if this site gets fined or shut-down by the FCC eventually!

Tip for consumers:
Do NOT join this site, in my opinion the ultimate scam recipe with no way to cancel and get refunded for unused months prepaid, After they have ALREADY taken their large sum up-front!

Products used:
Premium 6-month membership, paid in one lump sum in advance.

Service
Value
Quality

Date of experience: March 5, 2020

Thumbnail of user griselp4
Florida
1 review
0 helpful votes
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March 21st, 2021

This site DOES NOT HAVE ANY
FREE OFFER. Beware this is BS.
There singles are not only professionals or educated. What a joke!

Tip for consumers:
Don’t use it. It’s all a joke. Liars!

Date of experience: March 21, 2021

Thumbnail of user francinep4
Florida
1 review
12 helpful votes
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May 12th, 2016

ELITE SINGLES IS A RIPOFF. BELOW IS THE LETTER I SENT AFTER RECEIVING MATCHES THAT WERE AT THE MINIMUM 100 MILES AWAY. NOBODY IS GOING TO DRIVE 100 MILES TO DATE SOMEBODY UNLESS THEY HAVE UNLIMITED RESOURCES, ALL THE TIME IN THE WORLD OR IS DESPERATE! THEY THREW THE 3 DAY CANCELLATION POLICY AT ME WITH A SMILE. SO I REPLIED:

I knew all about the three day cancellation policy. I read the entire website prior to joining. Which brings me to the conclusion that no place on your website does it say that there is no availability or participation of eligible men in my local area. So that explains why I haven't received any matches within 100 miles of where I live. If there are no matches in my area then you should be honest with the subscribers and give them real statistics not fantasy land numbers that build their hopes up. You know, it is sad to me that your company preys on the emotional needs of people like myself. All about "professional" and "elite" singles who are serious about finding a relationship. You should give your marketing team a gold star because you sure fooled me and probably lots and lots of other folks who work hard everyday for their money. Then we join the "elite dating service" hoping to find "the one". Money doesn't grow on trees honey and I am all for getting what you pay for. I know what quality is and I know a good value when I see one. This subscription is a farce and a big waste of time. I am a veteran online dating subscriber. I enjoy being single and meeting new people. Online dating is a source of entertainment and I enjoy it. At least with the other "premium" services that I pay for with the other sites, I get to meet people and have a social life. With your service it has been nothing but frustration and disappointment. 98% of the matches you sent were at least 100 miles away. You can read my review on Yelp and a couple of other sites I plan to blog about your joke of a "premium" dating service and how you rip unsuspecting people off.

Date of experience: May 12, 2016

Thumbnail of user jesser609
New Jersey
1 review
0 helpful votes
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September 2nd, 2022

Their filters don't work and even their website rarely loads. And there is ZERO ZERO ZERO way to reach customer service. This site is GARBAGE.

Tip for consumers:
stay away

Service
Value
Quality

Date of experience: September 2, 2022

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