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    EliteSingles

EliteSingles

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Overview

EliteSingles has a rating of 1.1 stars from 555 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EliteSingles most frequently mention customer service, fake profiles, and credit card problems. EliteSingles ranks 650th among Dating sites.

  • Service
    207
  • Value
    215
  • Quality
    214

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Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
20
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How would you rate EliteSingles?
Top Positive Review

“Elite singles not scammers by experience”

Lucky Y.
4/9/21

Elite singles are not scammers that is why I am correcting my review here, yet they are not clear that they only serve US clients, it is not an international service, they do not have a mobile application. You meet non matching profiles. The finance are very reluctant to reply so for a quick response I finally reached this email *******@elitesingles.com My advise don't waste your money over paid dating sites, there are lots of free apps to check.

Date of experience: 4/9/21
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Top Critical Review

“Waste of money”

Zeinab A.
10/21/24

I paid almost $80 for one month subscription! I don't believe, it doesn't even match me with the correct people. Why it is advertised that it is one of the best apps for professional singles. It's so expensive even for $5!

Date of experience: 10/21/24
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Reviews (555)

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elite singles (97) customer service (83)
Thumbnail of user teril72
Michigan
1 review
10 helpful votes
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July 26th, 2020

They totally ignore your preferences! When I contacted them they said that they need to be marked as a "must have". I told them they were! I wrote back within days and said I wanted a refund. They won't. I am a 53 yr. Old that looks WAY younger than my age so in no way would I date a 70 yr. Old much less a 55 yr old because 95% of the time they look very old.ok, not the sites fault but they send me matches of very old, fat, out of state guys. COME ONE NOW! E-mailed several times. They did nothing.

Date of experience: July 26, 2020

Thumbnail of user saraht311
Colorado
1 review
0 helpful votes
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October 30th, 2019

There is nothing Elite about this website. They do not respect your parameters of what you put in regards to distance or children or education. In fact most of the people I have received have been outside of my parameters. I have contacted customer service several times with no luck of getting them to fix the problem even though they claim they have. I have also been notified three separate occasions a people I was talking to have been removed from the site due to threatening behavior. They refuse to acknowledge the problem with their website, and continue to send me people with no pictures and no profiles which tells me they signed on but never paid for a subscription, because they never answer if you write to them. Do not waste your money

Date of experience: October 30, 2019

Thumbnail of user frankc859
Nevada
3 reviews
25 helpful votes
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August 8th, 2020

I've had this worthless dating site for a little over two months. I send customer service at least three scammers every week that are fishing for email and phone numbers through fake profiles. Do you remember the white haired elderly Mother of Joe Pesci in the movie GOODFELLAS? Well, that's the standard Member this farce of a site sends me as my matches. I know I'm not Brad Pitt, But I'm not Rodney Dangerfield either! The site doesn't deserve Anything but a 1! Its pathetic. The other defect is how they take 3-5 days to approve Profile changes or picture edits. That is insane!

Tip for consumers:
Don’t bother it’s worthless.

Service
Value
Quality

Date of experience: August 8, 2020

Thumbnail of user rubyc164
Canada
1 review
0 helpful votes
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August 6th, 2021

This company is nothing more than a common criminal taking your money. The site/app quality is $#*! and the service is ten times worse - if you can manage to get a hold of anyone.

Save your money. Go out and meet people in real time.

Tip for consumers:
Information about refunds is next to impossible to find. You have three days to request a refund.

Date of experience: August 6, 2021

Thumbnail of user thomass857
Kansas
3 reviews
0 helpful votes
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January 27th, 2023

There were about six-seven people in my state on the site, as a woman that is 55, I was approached by many romance scammers. I was surprised when I asked for a partial refund and it was granted.

Tip for consumers:
Be careful of romance scams and other tomfoolery. Quiet a few people don't have anything but a high school diploma from my side, (women's side.)

Service
Value
Quality

Date of experience: January 27, 2023

Thumbnail of user monicas377
Washington
1 review
13 helpful votes
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October 8th, 2020

I joined this site because I was looking for educated professionals like me. The app promises you many matches according to what you asked for. The matches I got didn't have a photo nor descriptions. On top, this men, were far away from me. Most of the men were grandpas 60 to 85 years old and predator looking. I felt violated in there. This people are thieves and the app should be removed from the App store. I cancelled it.

Date of experience: October 8, 2020

Thumbnail of user laceym20
Canada
1 review
2 helpful votes
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May 22nd, 2019

Two months in and I've been contacted by four men looking for money. Obviously the screening process is non existent. The majority of others (over 50%) are not active, no pics. I've been contacted by those who reach out first only to reply and get nothing back. Looks like a fake profile to try to keep you interested. But if no one responds what's the point. The word "Elite" is a joke. Being paired up with Uber drivers, truck drivers, factory workers is not my definition of Elite. Make me a snob sure, that's why I joined. I can find those matches off a free site.
Overall don't bother... FRAUDULENT MISREPRESENTATION.

Date of experience: May 22, 2019

Thumbnail of user apigfar
Canada
4 reviews
3 helpful votes
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May 26th, 2022

I joined up and filled out all the necessary info about myself. Then an email from E. S saying that I had a message from Janice. When I clicked on the link in the message 'Get in Contact ' my message page showed up. But no Janice. Only the previous message from other members. Wasted my time (see screenshots 1 & 2).

Then I tried to ask the Help Desk. The instructions says: '... You can contact our Customer Care team: via our contact form, available in our Help pages...'. When I clicked on HELP there was NO Fokking Contact Form (see screenshot 3). Wasted 1 hour of my fokking time.

Date of experience: May 26, 2022

Thumbnail of user carlaw195
Ohio
1 review
1 helpful vote
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May 31st, 2021

Absolutely a waste of money and time. They allow and have many fake people and scammers. I truly believe that the company itself is part of the scam. Their customer service is an absolute joke, no no no wait, there is no customer service. Do not spend your money on this site!

Date of experience: May 31, 2021

Thumbnail of user anag26
California
2 reviews
7 helpful votes
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November 12th, 2022

This company should be shut down. They enroll people in a $400 autorenewal scheme without consent. Will not give a refund even though I wasn't able to log into my account to cancel and haven't used it for 6 months. Algorithm is crap, matches totally inappropriate.

Tip for consumers:
Do not use this site. They will charge your card without authorization and enroll you in autorenewal without your consent and not give any refund or provide any customer service.

Service
Value
Quality

Date of experience: November 12, 2022

Thumbnail of user rosel172
California
1 review
5 helpful votes
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August 6th, 2019

After 2 weeks of "not much interaction' i asked for a refund. They gave me $40 and kept $67. Pretty expensive for a sight that doesnt deliver. Said i had to cancel within 3 days. The results were about the same. Dont get sucked in! Horrible customer service

Date of experience: August 6, 2019

Thumbnail of user hc90
Florida
2 reviews
5 helpful votes
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September 24th, 2021

What a horrible experience! After using the site for a short time, all of my matches started showing up with no photos. While I understand 1 or 2 occasionally, 30 matches in 3 consecutive days is statistically improbable! "Customer Care" was patronizing and no help at all. Their answers were largely cut & paste form answers that did not address the real issue. The company was also not willing to prorate for the unused time and provide a refund. Don't sign up here. It's really expensive and I had no more success here than any other dating site.
I'm going to try meeting normal people the old-fashioned way! Come join me!

Service
Value
Quality

Date of experience: September 24, 2021

Thumbnail of user andya126
Canada
1 review
22 helpful votes
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February 6th, 2020

Very bugging app, lacking synchro with the web site, text message flaws and failures, matche criteria are NOT respected, poor customer service, border-line fraudulent automatic renewals, very hard to find link for service cancellation, very confusing cancellation confirmation (you don't know if your profile will go down at expiration or as you press "confirm cancellation".

Any reviews here that says, "don't really pay attention to all negative reviews" is an Elite troll for sure. Because as a software engineer and website designer, I can tell you that this online dating app/web is one of the poorest i've seen so far.

Pure waste of money and time.

Date of experience: February 6, 2020

Thumbnail of user gr164
Switzerland
1 review
0 helpful votes
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February 6th, 2022

Asked about ethnicity or religion I wanted early on, then took up an hour with more questions, then rejected application for wanting my own type.
They are replacists trying to implement the great replacement!

Tip for consumers:
S-t-a-y A-w-a-y

Service
Value
Quality

Date of experience: February 6, 2022

Thumbnail of user marym376
Texas
1 review
11 helpful votes
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August 12th, 2016

Poor matches - many miles away - and repetitive - not convinced all were live profiles - only paid up to join after free trial as I believed I had message - these were actually just notifications of other members loading photos - not real messages. Then despite me opting out of automatic renewal they have just hit me for £275 for a renewal I don't want, I didn't get notice of and I cancelled at the outset - and they're disputing refund even though I've alerted them on the first day of the new 6 months and they can see I haven't been using the site. This is their business model - all about renewal at inflated rates ( my first 6 months was at least £100 less) and no real partner matches happening. Ripoff!

Date of experience: August 12, 2016

Thumbnail of user jamesk164
James K. – EliteSingles Rep

Thank you for your review. We always welcome feedback from our members as it helps us to improve the services of the site. We hope to clarify a few of your concerns that you have raised. Whenever you cancel your membership, it will always terminate at the end of your subscription date. The price of a renewed subscription is also the same price as the initial subscription, unless you signed up during a promotional offer.
We are grateful for your comments and thoughts and should you have any issues which require immediate attention, please contact our Customer Care department.

Sincerely,
EliteSingles

Thumbnail of user rachelv338
New York
1 review
1 helpful vote
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November 28th, 2022

This website is a total scam and waste of time. The matches are not real. Most live several hours away. No pictures or profiles filled out. How does this sire stay in business? They should be shut down. I got scammed out of $200.00. Not sure how these people sleep at night.

Date of experience: November 28, 2022

Thumbnail of user laurieb238
Colorado
1 review
3 helpful votes
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November 23rd, 2019

Three guys contacted me using the same language... they are new to the site, don't come on often and asked for my phone number. Same language all three guys. Enrolled yesterday 11/22. Called my bank since money hadn't left my account through PayPal this morning less than 24 hours later. I tried to pay by credit card but guess what? Was told my 2 credit cards were not good. What BS... I would give zero stars if I could. Beware.

Date of experience: November 23, 2019

Thumbnail of user vb63
V B.
Connecticut
1 review
1 helpful vote
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May 1st, 2020

After notifying customer support that my account was hijacked as the email address and password associated with my account was changed, the support rep told me to request a password change via the site... but since the email associated was also changed, I am unable to request a password to the original account holder. Next, they replied to just log in and cancel the account ...or give them my account ID number to prove I'm the original holder... both require login and they know I can't login... ridiculous, boiler plate type reply with no thought or actual reading of emails taking place! Don't use these clowns!

Date of experience: May 1, 2020

Thumbnail of user patrickw204
New Jersey
1 review
2 helpful votes
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May 26th, 2019

Most REAL matches are from people located more than 150 miles from me; who is going to start a long distance dating relationship. Too many daily matches are from people well outside my preference attributes... incorrect race, education, locale (some from actually in Colorado and I'm in NJ).

Date of experience: May 26, 2019

Thumbnail of user markf1880
California
1 review
0 helpful votes
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February 8th, 2022

Elite Singles is a complete waste of money! A complete scam. Almost all of the hits I get are from women working email, or text scams. As well, the administrators do nothing to clean up their web site. This has been a terrible experience and I assume it is the same for most women. My recommendation is to steer clear of this site!

Tip for consumers:
This web site is not worth the money, plane and simple!

Date of experience: February 8, 2022

Thumbnail of user annieb210
Canada
1 review
0 helpful votes
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December 2nd, 2020

The matches were not at all my criteria, men on this site don't take any initiative, and in 3 months I didn't have one connection. To make matters worse part my write up had been held from my profile because the automated system deemed it inappropriate but I didn't get proper notification therefore for the first half of my subscription my profile wasn't complete. When I figured it out they accepted it (because there was nothing about it that was against their policies) and didn't extend or offer me anything for the trouble. It was a terrible disappointing experience and a waste of money.

Date of experience: December 2, 2020

Thumbnail of user janw442
Colorado
1 review
0 helpful votes
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March 8th, 2022

The links to the daily match don't work. All the matches are from different states or 100s of miles away from me, in spite of my preference of no more than 100 miles. I am so sorry I wasted time and money on this site, which came from clicking a link about intelligent singles. Ha! Should have stuck with eharmony.

Tip for consumers:
DON'T!!!!!

Service
Value
Quality

Date of experience: March 8, 2022

Thumbnail of user nengl1
South Carolina
1 review
17 helpful votes
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February 10th, 2020

Scam (probably from the inside). Had my profile hacked twice in same day, had 120 bucks fraudulently charged. Company is European so trying any legal action is fruitless. Majority of profiles are false and not who they are. Join at your own risk of losing money and heartache trying to recoupe.

Date of experience: February 10, 2020

Thumbnail of user kirstinw6
Idaho
1 review
4 helpful votes
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February 25th, 2019

Don't waste your time with this site. If you're serious about finding someone, don't let their ploy about "a more educated crowd" and "people looking for a serious relationship" fool you. Using this site was a complete waste of my time and money. Their Customer Care is a joke and unwilling to help. Not to mention when you ask to speak with someone else, they simply stop responding to you. Seriously look elsewhere before using this "service".

Date of experience: February 25, 2019

Thumbnail of user shawnk136
Washington
2 reviews
54 helpful votes
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April 30th, 2020

Stay away from this site! They create Fake Profiles and do a poor job of it. One example, a profile stated in the "personal comments" she lived in CO. And just relocated to Nebraska, however, under the profile picture it said she lived in Tacoma WA. Just a few miles away from me. I sent her a message asking her to clarify this but never heard back, Hmmmm, not supersized. Three days later she popped up on my Visitors list once again, but this time she lived in a completely different town in my state. WOW she moves a lot. I believe if you join this site they will take your photos and use them to create fake profiles in other states.

Date of experience: April 30, 2020

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