Eneba

Hello,

Thank you for informing us about your experience. These types of issues are best handled by our designated Customer Support team. They are always on stand-by and willing to help you resolve any concerning case. If you still haven't contacted them, please reach them by creating a ticket here:

https://eneba.com/support

In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!

https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.

All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!

Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!

Amber J.
Eneba Team

Hello, John,

Thanks for reaching out to us about this. If you've bought a PC version of Football manager, please follow the instructions from the important notice within the product page and redeem your purchased key on https://redeem.footballmanager.com/ first. Once you do so, it will allow you to select which further platform you'd want to activate the game: Steam, Epic Games or the Microsoft store. That should solve this for you.
In case it doesn't, please reach out to our customer support team by making a ticket at https://eneba.com/support or email to support@eneba.com - they will assist gladly assist you.
If you've already made a ticket, please share your ticket number or order ID (ticket number example: #1234567, order ID example: #o-*******) and we'll check in with our specialists on the subject and get back to you ASAP.

Regards,
Eneba Team

Hello, Anish!

Thank you for letting us know about your experience. I'll kindly note that we are currently experiencing heavy support traffic, therefore response times are higher than usual. Apologies for any delays.

Our dedicated Customer Support team is more than glad to help you sort it out. If you have contacted them already - our team will make sure to resolve the situation for you! Also, you can always simply edit your review here and provide us with the number of your ticket (#1xxxxxx) or your order ID (o-xxxxxxx) and we would be more than happy to forward it to one of our agents for a swift check-up of the situation.

Regards,
Eneba Team

Hey there Peter,

Thanks for taking the time to share your Eneba experience here. It’s truly saddening to hear that you've run into issues like these. However, our dedicated team is always giving their best in order to resolve any matter that our customers experienced on our platform. Please contact our customer support team through eneba.com/support and let’s work on this and fix it together!

Dell Cherry
Eneba Team

Hello Dominik,

There are multiple reasons, why that could have happened. Payment might have been successful, but we haven't received it yet, in those cases, you only receive a product, once we get a confirmation about payment. Payment might have been unsuccessful, meaning, that your payment provider has reserved funds for the purchase, however we did not receive it. In both cases, if you haven't yet please create a ticket, we have a dedicated customer support, who's ready to help your resolve these type of issues.
https://www.eneba.com/resolution-center

I've also contacted you via Sitejabber private message so I could further help you with your case.

Amber
Customer Support

Hello Luke,

Thank you for your extensive review on this subject. We'll gladly elaborate on our position on this. You see, while it is true that the key offer in the example you've showcased is for the GLOBAL region, there are still some restrictions on where it can be activated. Firstly, you need to keep in mind that the term Global merely refers to the key being eligible to redeem in more than just one continent, but still may have further limitations on specific regions, hence checking the restriction list is always a recommendation. Furthermore, we must discuss the sad topic of Xbox Live services not being available across the globe either, several countries, including our very own HQ in Lithuania, have considerable inconveniences due to the fact, which makes all Xbox/Microsoft digital content keys non-redeemable by default. Before, it would be enough for a user to set their account's region to a different country, but nowadays Xbox/Microsoft is taking into consideration your physical location (or at least I.P.), over your account's region. This means that the only way to activate it would be to change your actual physical location.
We do not wish to deceive any of our lovely users and simply want to put up as much information as is necessary to understand the most relevant parts of the offers from our page, how to activate them and any restrictions that may be applied. Keeping all that in mind, if you did purchase a key and had some activation issues - the best way to solve them is via our resolution center I.E. Making a ticket at eneba.com/lt/support
Our specialists are more than adept and handling and resolving any and all product related concerns. We are all human, and not above admitting to possible mistakes, so if you believe that the key you got contains invalid symbols, feel free to make a new ticket or reply to an existing one, clarifying the topic and our agents will more than gladly look over everything again to ensure that all is as it should be.

Regards,
Eneba Team