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Eneba Reviews Summary
Eneba has a rating of 1.7 stars from 268 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Eneba most frequently mention customer service, gift card and game pass. Eneba ranks 1265th among Video Games sites.
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Terrible company.
They sell used keys that do not work. They then refuse to refund your money after they defraud you.
I've tried everything with them. They sold me a duplicate key. I created a ticket (which was way more involved than I thought,) Did not hear anything form the until 5 days ago when I wrote a bad review in Trustpilot. They answered to my review saying that they had asked for further information. They only asked for more information after I created the review. They are asking me to contact Steam and ask them for the exact date and time when this key was activated. I already did and Steam does not answer. How is this my issue to resolve? They should be figuring this out with Steam. They were the ones selling duplicate keys. I have sent countless emails and nobody in Eneba responds. And here is the kicker, if I don't send Eneba they responso from Steam in 48 hrs, they consider my issue resolved. Eneba, you guys are horrible.
Hello Isidoro G.,
I'm sorry for the inconvenience this has caused you. I was checking your ticket and I see that this matter was solved and the solutions were provided of which you chose a replacement key, which was sent out to you.
If you have any more questions or concerns, feel free to contact us.
Amber,
Customer Support
I purchased a "GLOBAL" key, and instead I was sold a Russian key, when in the description of the problem it was written that the game was available in all languages. I am waiting for a support, I have already contacted the EA and they have told me that they (the site of Eneba) will solve the problem, otherwise I will ask the forced refund to paypal.
Hello Honourer,
Thank you for providing more information, I was able to find your ticket. As I was checking it I see that there is a PayPal dispute open. Because of that, this matter will be solved by the PayPal team, since we cannot interfere with the order anymore. There's nothing to worry about though since I see that there is an answer from our suppliers. You will be informed through your dispute about it.
If you have any more questions, feel free to contact us.
Amber,
Customer Support
I haven't had any problems with eneba - bought 5 games for steam and it worked, then I bought a key for Fallout 76 which did not work, so I had to contact customer service and thats where things went downhill.
Replys back and forth, customer service (probably the same person) identifying each time as somebody else. It took them some time to reply that I'm basically a stupid person for not agreeing to wait undisclosed time for thier supplier to reply. Well, that was it - I had enough of this $#*!.
See the pattern here? You can buy few games, but once a supplier or thier API make a mistake, they wash their hands. Customer service is there only to copy-paste stupid templates. Absolute worst.
DO NOT RECOMMEND
Hello Konrad P.,
I'm sorry that you feel this way about us. I can assure you that our Customer Support team is more than one person and we did not say that you were wrong in any way, we just reported this matter to our suppliers as we always do in every situation about a used or invalid key.
Regarding this matter, we actually received an answer from our supplier confirming the issue. We have provided you with a few possible solutions. Please make sure to check your inbox and we'll be expecting your reply.
Amber,
Customer Support
If I could, I would give this scam company 0 stars.
Firstly, they sold me a used key. After several mail conversations back and forward (with too long response times), I finally got a replacement key, which was ALSO used!
Now it's the third time I have to take print screens and send to them. Really too much effort for a game, but I will not give this up until they give me a god damn working key.
I may change this review if they send me a working key within a REASONABLE time...
Edit:
They now contacted me and wanted additional screen shots of the DLC list... for a game that I don't own. What a damn joke.
Hello Johann S.,
I'm sorry for the inconvenience this has caused you and thank you for providing more information, I was able to find your ticket.
As I was checking it, I see that the issue has been confirmed and resolved, the refund was issued.
If you have any more questions, don't hesitate and contact us.
Amber,
Customer Support
Ordered a gift card on their site, went to my chart, filled in the billing and paid with ideal, then the page kept loading.
Result 64,34 gone. Just PooF. And they cant seem to find my payment and my order they claim there is no trail to follow.
I have bin using ideal Rabobank for over 15 years and this has never happened before that a transaction is send and collected and then disappears.
Seems Theft to me and im giving them a few days to either deliver the gift card or a refund or just any info on what happend and what needs to be done.
But so far they are either clueless or playing games either way im not going to sit by and watch 64 go PooF."
Hello Jehannes W,
I'm sorry for the inconvenience this has caused you. I was checking your ticket and it seems that we have confirmed the issue and refunded you the full amount of your purchase.
If you have any more questions, don't hesitate and contact us.
Amber,
Customer Support
I found a game i wanted for dirt cheap and bit the bullet. Got the code instantly and redeemed it, everything worked great!
Fast order, reliable, and best price in the entire galaxy, 5 stars! The website seemed too good to be true but when I found positive reviews here and on Reddit I figured this site was legit.
I purchased game code on Friday the 7th. Code didn't work (origin said it is already redeemed). I contacted Eneba straight away (through "contact us" form as there's no number to call) and asked to provide new code or issue the refund. I received automated response day after to provide screenshots etc. which I replied to them straight away on Saturday. It is Wednesday now and there is no response at all from them, despite me being sending 3 reminding emails (yes I did checked my spam boxes etc.). They just don't bother to help. Not recommended at all. I have now contacted my bank to get full refund via chargeback claim.
Hello KG,
I'm sorry for the inconvenience this has caused you. I was checking your ticket and I see that we have contacted our supplier with the information you have provided us. Once we receive an answer from them, we will immediately contact you.
In the meantime, if you have any questions, feel free to contact us.
Amber,
Customer Support
Received my ARK: Survival Evolved Steam key in an instant after I bought it. Didn't think I'll get the game this fast and this cheap.
I purchased a google play gift card for my friend during Christmas. He bought a skin on Mobile Legends. Therefore I think its fair to say this is a legit site. I plan to comeback here in the future as they have awesome game deals too.
I purchased multiple keys here in the past, both games and gift cards alike. So far only once did I got a used code but the customer support fixed it immediately by providing me a new one. I'd say it's worth it. You can get a lot of things here much cheaper.
I discovered Eneba a while ago and decided to purchase something cheap at first. Bought Goat Simulator. I can now confirm that everything worked. Seems like a legit shop.
So I ordered the minty pickaxe on here and got it right away. Thought it would be a scam but it worked out. Instant code
I purchased a gift card here recently as a Christmas present and everything worked. I see no reason to not recommend this key shop. It's good.
I made the same mistake to buy a cd key here... they provide me an invalid cd key for steam! After email contact they told me to buy a new one because I live in the wrong region which isn't true... don't go here!
Best shop I know when it comes to CD keys for games and gift cards. Delivery is fast, purchases are simple and easy and keys work. Not to mention the awesome offers. You can get some classic, critically acclaimed games like Fallout 3 or Mass Effect 2 for less than 10 euros! Insane.
Do not buy anything on Eneba.com they are scammers, they charge you immediately, they keep your money with a change of mail which is useless
Hello Cristian A.,
I'm very sorry to hear about this situation.
I was checking your ticket alongside our system and I see that purchase attempts were blocked. We've provided some more information on your ticket, so please make sure to check your inbox to learn more.
If you still have questions or concerns, don't hesitate and contact us.
Amber,
Customer Support
Made multiple purchases on this store and I never had issues before. Neither did my friends. I'd say its legit.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Roman,
I'm sorry for the inconvenience this has caused you. I was not able to find your order or your ticket in our system, so we have sent you a private message through here. Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.
Amber,
Customer Support