EntirelyPets

Entirely Pets don't show whether something is in stock. If you're unlucky enough to order something that isn't in stock, your credit card will still be charged on the day you placed your order. And if you cancel an order, good luck trying to get that credit charge back. I've been dealing with them for 2 weeks now to get $135 charge reversed on an order I cancelled. Every time I talk to them (4x now), they tell me I'll be credited back by the end of the day. I am still waiting.

I placed two orders with Entirely Pets and attempted to use my $5.00 reward on both occasions. Both times my online total was showing the $5.00 discount and when I received my credit card bill, the $5.00 was not taken off. I called on several occasions and was told my credit card would be credited for the $10.00 which it was not. I emailed customer service with all copies of my paperwork and still was not credited. This company's customer service and online ordering system are completely fraudulent. I recommend shopping elsewhere!

Up until my last purchase, I was satisfied. I ordered Dasuquin chews for my GSD. Shortly after receiving confirmation, I realized that I ordered the wrong size and thought I cancelled online. I called and was told I could not cancel the order.

Short version item received and returned unopened to vendor. It took a month for EP to acknowledge it received the item. Almost month later, still waiting

Turned it over to my CC company

I can't believe one of the reviewers thought some of these reviews were fake. I placed an order through their website, my credit card was charged and no product as of yet, not even a tracking number and my order was placed on April 15,2017 it is now May 2,2017 and still nothing. I called to check on my order, left a message and no one got back to me. So I am definitely speaking from experience. I wish I had read some of the reviews before placing my order. I would never have placed an order had I read some of these reviews prior. Definitely not a reliable place to shop. YM

I ordered a product and a week later had not received my delivery. I called the company to inquire about this, to be told my item was on backorder and they did not know when it would be restocked. It was not disclosed during the ordering process, nor did they send an email informing me of a delay, meanwhile taking my payment via PayPal. I felt this was very deceptive and cancelled my order. I waited a week for a credit on my PayPal account, and nothing. I had to call customer service again. The rep that tried to help me went and inquired with accounting as to what the delay was, and he was told I need to wait. I called back when a supervisor was in, and I was assured if a refund is pending, I will get it by the end of the day. As we are in a different time zone, I waited until the next morning and nothing. I. contacted PayPal directly. Emailed them a copy of my order being cancelled, and my claim was processed immediately.