EntirelyPets

I have been a loyal customer of Entirely Pets for 10 years. Having adopted a special needs pet with multiple medical issues, their prices were the best. However, this last order was incomprehensible. They put a portion of my order on AUTOSHIP without my authorization. The Autoship was NOT on my order confirmation i received via. The only way i found out is that i received a shipping confirmation today for things i did not order. I know for a fact i did not sign up for Autoship... Not one merchant has ever been authorized to charge my card for a an item or service automatically (i dont believe in it) AND... my dog could not possibly eat the amount of treats in a month they it was setup by me as AUTOSHIP. Their email shipping confirmation for the AUTOSHIP order did not have any prices as to what my cc was charged. Very shady. They REFUSED to issue a call tag... then they told me they are going to go back and charge my cc for the order I placed the month before, since i got an AUTOPAY discount on that order they were taking it back! I will take this up with the dispute dept of my credit card company. I spend close to 500 bucks a year with this company and am happily taking my business elsewhere. Who sends an email confirmation for one dollar amount, but charges your card for something different? UNETHICAL. STAYYYYY FARRRR AWAY!

Be aware of this company! I received half of what i ordered and when i called to ask WT? I was greeted with disrespect, defensiveness and over all bad customer service. It was bad enough, that 10 days after placing my order, i found out they * misplaced * or *forgot*my order but to be treated like i had done something wrong after spending $200.00 USD funds ( i am from Canada) was surly my breaking point. After speaking with the ignorant manager i was told they didn't even have the items i ordered in stock at this time, too bad- so sad was his attitude! Nor was there any mention of a refund or an apology. These Items were intended for Christmas and after spending time on this Entirely Pets web site picking out all that was wanted for my family/friends doggie gift list, i wasn't happy. Luckily for me half my order arrived but when i called to speak to this company about the expectation of when i could expect the rest of the order, a young women told me, not only did i not have any of these items in my cart on hold pending but i had not even ordered them at all. Thankfully i have the computer print out of exactly what i did order and so to be told i never ordered these 10 missing items was beyond my capability of understanding how this company could still be operating. This women decided arguing with me was pointless and asked if i wanted to speak with the "manager" and put me on hold waiting for him to pick up the phone. However after several minutes, the phone was simply hung up, i have no doubt this inapt manager did not want to talk to me again. Thankfully i went through PayPal ( best way to go for online shopping) and have opened a case, considering i am owed over $100 CAN, i am not letting this company get away with that. I have a feeling they advertise and put great sales on the internet but simply can not fill the orders and are not professional enough to handle the irate/disappointed customers. I will never do business with this flaky, unprofessional company again, and i would strongly advise anyone, to procced with great caution if you choose to do so.

Long story short, I confirmed and submitted an order with a 15% discount. They charged me the full amount instead, which made the order more expensive than where I'd usually get it. I immediately emailed them to correct it. No response. A week later I followed up. No response. I sent a 3rd email to cancel the order altogether since they were shady in two ways at this point. No response. I called, and the phone would make an off the hook sound half the time. Then the other half it would go to a recording that said to please hold, no matter what time of day or night, and nobody would ever answer. The Chat link on their website didnt do anything. After over a month I still had no product and no communication. At 2 months they sent an automated email saying my order had been shipped. TWO MONTHS? These are prescriptions! You can't just send them whenever you feel like, especially after clearly receiving multiple emails that you overcharged and to cancel altogether. I had to file a dispute with my credit card to get my money back, and return the box to sender unopened. Still no responses to new emails. Still no phone lines that were answered. AND when logged in, there were no orders listed in my history at all.

Now, a year later, I got a fraud alert from Chase, and email alerts that they're faxing my vet. They've tried to ship me the entire order again and tried to charge me again, despite no way for them to be contacted. I had to mark it that it was, indeed, fraud, and close my credit card account. This is a garbage company you should never ever support even if you've been one of the ones who had luck getting what you ordered and being charged correctly, because this company has no morals, and should not be in business. Oh, btw, finally got through on the phone line. The woman ignored everything I said about the history of this account and tried to just blame me for having autoship on from my original order. Right-- the order you ignored all 20+ emails and phone calls to cancel, the order that was returned to you. The order that was disputed and charged back. The order on the account that you erased all history of and left me no way to cancel on my own OR with your help. Scammers are scum.