Euro Car Parts

Ordered parts online, wrong part delivered, went to Woodford store and after waiting 1 hour in a queue was refused a refund because i did not have a paper receipt. I had proof of purchase and my online account order but the staff member was on a power trip and flatly refused. Attitude was worst i have ever seen. Never again. I will tell everyone how badly i was treated.

Order on 08/04/20 order was over £100 should of been next day delivery never showed up so waited 7-8 working days nothing tried to call no answer sent email got reply asking for the order number which I already sent so I sent the order number again no reply tried on social media same thing happened.
1st time iv used euro car parts and last.

Their website recommended the wrong battery, they could not have been more unhelpful after the battery was delivered.
Refusing to accept blame, their eBay page rules the battery out but their website recommends it, one big mess from start to finish.
I even offered to take a loss to cover the postage costs but all they did was given vague answers and offered no refund or solutions.
I would never buy from them again.

They inflate online prices by up to 100 percent compared to other retailers prices of same product then offer you a discount code which brings it down to what it should be anyway, even then the products price is inflated

Never go to the store, not even click and collect. I have done so twice and both times it has been an awful experience. Waiting 10 minutes for click and collect at Andover branch and despite being the only one there, no one attend to my needs, no-one spoke to me and several employees all walked straight passed. AVOID at all costs

Don't even think about buying anything from here especially the harrow branch customer service is $#*! I was trying to order parts for my car and could barely hear the guy as there was a girl in the background chatting loudly and laughing and even ask the guy I was speaking to mid conversation to ask him about pranks they play on people and who they like working at Euro car parts. The guy was so distracted he told me my parts are in stock and then 5 mins later when I'm going to pay for them he says there not in stock anywhere and advice me to go to the dealership where it will be cheaper or same price. He doesn't have a clue what he's talking about. I even wanted to speak to the manager and he's was on another call said he'll call me back in 5 mins he never called back! What a joke of a company I definitely won't be shopping there anymore and will continue to share this story with everyone!

I have used Eurocarparst for a few years because there is no alternative locally. Both in store and on the phone the staff are unbelievably arrogant. They seem to know they have no local competition. The staff talk like plastic gangsters and are difficult to understand. It has got to the stage that I will search for an alternative however far or pricey as I feel like a mug giving them any more of my money. Note on Sitejabber they have one star average but on Trustpilot the have four and a half! They bombard Trustpilot with fake reviews but don't bother with sitejabber.

If i could have voted zero stars i would have. 14 weeks of regular emails to customer services regarding a short order and still no reply. How rubbish do they have to be. Please don't order from these jokers.

Been waiting for a refund on a battery they arranged to collect it and said refund will be 3 to 5 working days this was in april here we are in july and still waiting for the refund this company dont care or reply to e mails let alone return calls i would stay well away from this company

I have been waiting for my order now for over 14 days, been on to customer services and was on hold on the queueing system for 3 hours with still no answers to my questions, finally asked for a refund, let's see how long that takes before I receive it.
Probably won't use Euro Car Parts again nor will I recommend any more.

Ordered items this morning 09.00 (in stock items) paid for same day delivery Tried phoning customer services! What a joke 2 hour wait. Just yet another company using Covid 19 as an excuse for poor customer service. Won't use again and will cancel my account. Sham!

Let's face it... Euro Car Parts is Argos but Argos run by idiots!
Made to wait over 1 hour because their workers are so slow, inefficient and ‘half soaked'.
The fact that the staff serving you have to share a stapler and then print out a A4 sheet of paper as a receipt tells you how bad it is.
Mangt must be even more useless to allow this to carry on!

I normally buy direct from my local depot, great guys never any problems. But due to coronavirus had to order online. I has now been eight weeks and still waiting. No reply to emails cannot get through on the phone. The worst customer service of any motor factor.

I ordered a part for my partners car 7 weeks ago phoned customer service on several occasions never got through to any one. I e-mailed hoping to get a reply and still nothing. I'm in the process of taking them to county court to retrieve my money. I ordered the same part from Autodoc in Germany it came within 4 days. Eurocarparts are an absolute joke, I've been a customer for a few years now more often than not they supply the wrong part even when I told them exactly what I needed.

Ordered a battery that took 4 weeks to arrive. I thought that was bad enough, and then I attempted to connect it. Firstly the terminals were too small (much smaller than original ones), and then it wouldn't start the car (probably not powerful enough) despite it being recommended for my vehicle. This isn't the first time I've had issues with these bandits'. I recommend using a local motor factors even if it does cost a few pounds extra!

I ordered two 5ltr cans of motor oil from euro car parts and 11 days later they delivered one. Tried contacting customer service and gave up after 53 minutes and no answer, so I sent an email explaining whet had happened. That was ten days ago and despite sending another email, this time asking them to refund my account, they haven't even bothered to reply. After the first email I phoned again and this time Someone answered after one and a half hours. After explaining the situation I was told they would sort the problem out with the warehouse and keep me informed. That was 9 days ago and I've heard nothing. I urge anyone thinking about using euro car parts to spend their money somewhere else, they are without fail the worst company that I've ever dealt with online.

Had a bead battery which carries a 4 year warranty lost my invoice been emailing and phoning for the past 2/3 weeks to get a replacement invoice so I can get the battery exchanged. But no luck lazy and poorly trained customer service staff. Rude and obnoxious sales manager at Watford branch screaming down the phone. This company doesnt care abt after service so why pay the extra and buy from them might as well buy for a cheap eBay store.

Absolutely disgusted with the total lack of professionalism from these extortionates. I paid for the part plus postage 12 days ago
And nothing. I tried phoning the helpline 3 times and after an hour gave up in disgust. Never again.

What a bunch of cowboys.
Avoid at all costs.
Takes your money, doesn't even send the goods (Courier tracked) and ignores all requests for help and telephone/email/messages.
Do youself a favor, stop trading, you're digging yourselves a bigger hole.

Tamworth shop a joke as usual. Order online with an hour given for collection, arrive pay and join the other disgruntled customers waiting for their orders to be picked. It seems eurocarparts can't deliver the click and collect part of the business they advertise. Will be sending them an invoice for 45mins of my time.

Payed for next day delivery, received wrong part there fault, picker error, have to wait for them to collect there mistake before they send hopefully right part, meanwhile car on lift doing nothing, incompetent time wasters, going to be days of wasted time because they cant be bothered to check they are sending correct part, they could have accepted there mistake and sent correct part straight out, they cant give a f!

Purchased a set of jack stands on the 28th November 2018 and still no sign of them. Opened a Paypal case on the 12 Dec and eurocarparts haven't even bothered responding to that either. Will never buy anything ever again from this company. Awful bloody service all round from eurocarparts.

They specified a sensor for my car which turned out to be the wrong one. This is the second time I've had such a problem. Their cheap parts are obviously cheap for a reason. Their customer service aren't interested at all. The only way to get anything done is to write a bad review online - and then they'll do all they can to get it removed!

I've had it with this company, I'll never buy from them again. I'd rather pay a bit more and avoid all the hassle.