Euro Car Parts

Despite my never knowingly giving them permission Euro Car Parts have been inundating me for years with adverts in the form of push notifications via Google Chrome, which I'm fairly certain is illegal. This was becoming very irritating and I recently had to complain twice before receiving a response, where I was told that this would be dealt with, and I also gave a negative response and explanation when asked if I was satisfied as weeks later the adverts are still coming. Not knowing much about push notifications I had to waste yet more time researching what these things are and how they can be blocked, which I have just done, so hopefully I will receive no more of their annoying rubbish.

Shocking COVID 19 measures at Stevenage store today. I watched two different customers take USED gloves from an unmarked white cardboard box (the bin) outside the door, while new glove where in a deep store display unmarked again. Also list of keys workers is tiny, as someone who works in the forestry industry DEFRA have classed us as key workers and told to carry on. Not according to euro car parts.

Absolutely Abysmal Service Online! All Discs And Pads Were Of The Wrong Size-(they cant carry out a simple swop for the correct items)even though they are in stock! No contact whatsoever -ECP ignore all emails -even contacted head office to no avail ECP just keep issuing -what they call tickets //Remedy if purchase on debit or credit card -raise a " DISPUTE" with the card company -for the balance of your money! ( AN ABSOLUTELY. GENUINE REVIEW. 22/6 20.

Blaming each other. This is a complete disaster and avoid them for the time. Waited for ages and to only find out they cannot even check their own order number online.

Never go for job at euro carparts.the wors job in my life it's like prisson the so called mangers havet got a clue how run the place people on drugs they don't say enthing my name Dennis hope they se this 5 1 2023

Shocking service, poor communication and total lack of concern that I will have been kept waiting three weeks from order date for a battery to be delivered to me.
If you live in Europe don't bother ordering from this company. They tell you delivery times, by DHL, and then nothing happens until DHL gives a much longer delivery date.
The first battery was damaged on arrival in France. Nobody informed me. The website site gave estimated days to deliver, rubbish.
Several expensive phone calls later I was told four days to deliver the replacement. What a surprise that DHL sent an email giving eight days for delivery.
Latest message from this company says "I do sincerely apologize for the inconvenience this has caused to you, it seems due to this item being a battery it does have to be delivered by the road surface to France and not by air which seems to have caused a delay on being processed."
So why was I told during the phone call that it would be with me in four days?
Don't waste your time, order from another firm.

They claim 2hr wait on phone and message four days and nothing i have waited 2hrs + on message and the phone was apparently two hr wait from the moment they switched to calls from answer machine at 9am. Zero communication reference missing parts. Orders taken for fast delivery payment taken at point of order to then recieve an email stating sorry we have not got that item. After payment taken then expect you to wait 10+ days before they will talk to you about it then you cant talk to anyone you are expected to message. Please people they maybe cheap parts but with the cost added such as new mot costs or as i have ordering from a local parts department so the car is not off the road longer. Please please go to a local supplier and pay a little more for good supply and communications... in 28 years of working life this is they worst car parts compnay i have ever dealt with fact

My wife purchased a battery for my car two weeks ago. The car cut out on me on the way to work three days ago. I had a professional mechanic check the car fully. The alternator is brand new and no fault at all. I return the battery back to euros and suprise surprise they won't exchange or give the money back. They put their cheap rubbish tester on it and said the battery is fine and they won't listen to a professional. The tall bad manners brunette thing behind the counter was rude in her manner very unhelpful no aim of helping. I had my mechanic on the phone and ask them to speak to him and they refused as their cheap tester was all they were interested in. This company is no good. This is not the first time I have had problems with them. They are quick to take your money but not helpful when things go wrong with their products. I will aim to take this further. People trust me you may have used them in the past and all may seem OK but wait till you have to return something that's faulty, you see the company for what they are. Sell cheap goods and refuse to help when the item is faulty.DO NOT USE EURO CAR PARTS. EVEN ONE OF THERE X MANGERS SAYS THE SAME. Untrustworthy company. 1 star is too much

Got fed up with poor service in store so used the Ebay site they have, Carpartssaver.
Wish i hadnt, they lost the parcel and are in dispute with DHL but wont refund until DHL find the parcel.
Shocking service.

I spend £500-£700 per month, but NOT WITH EURO, they are too dear and staff generally have not got a clue, wrong parts delivered, and cocky attitude on the phone!
THEY SAID THE TITANIC COULD NOT SINK, WELL HERE'S WATCHING!

I've been calling since Monday once i haven't received my full delivery.
Every day someone pick up the phone and they always saying to me your delivery has been dispatched so will be with you by tomorrow and you will receive a email with the track number as i got the first time.
Basically i lose every day more than 30 minutes on the phone with the customer service to try to get the rest of my delivery and even like that after all this days still nothing, in terms of customer service i would say is one of the worst i ever experience.
When i inquire with the customer service with different people as well in different days more than one person said to me "i don't know what's going on with your order"
"I believe we were out of stock"
"It's nothing i can do for you".
With all the respect for everyone works on this customer service but it's a joke what you guys are doing i do believe you are just following orders but you really need to look into the service you providing when i already paid for the service, which i never received and the worst thing is how you dealing with the situation, for me will be better if you tell me your parts will take longer than we thought and should be with you by this days and you don't get your customers upset and losing their own time to write complaints.
For the future customers once again look the way you dealing with customers.
Very poor

I'm an independent automotive shop to me time is money and my clientele I want to keep my customers happy furthermore if it takes a week for a part to come to your shop even if you have ordered the wrong part and the website that you ordered it from like this place is telling you that you can refuse it or you have to send it back in order for them to give you back your money which is understandable I shouldn't have to wait a week's time for a part to get here especially when I've got cars that need to come in and out for not just oil changes but for other things that need to be done sorry does not cut the cake and I would not recommend this business to anybody look elsewhere.

ECP's click and collect system is great, and I can't fault it. For the first time I tried ordering for "next day" delivery - nothing turned up on the day it would've been due to arrive. Tried chasing it by phone, initial automated message saying not to bother chasing orders unless they're MORE THAN SEVEN DAYS LATE(?!?!?) and the usual "Unprecedented demand, COVID-19 blah blah blah" excuses (Although somehow other online retailers seem to have managed to meet demand). But decided to persist - so far nearly an hour on hold listening to crappy looped music and endless announcements (at least if you're going to keep people waiting for that long, invest in some decent hold music). Have ordered for click and collect next day and will be cancelling order if and when I get through. Long and short of it, if you want online ordering, buy your parts from another retailer, and stick with ECP click and collect.

Stay away from this company, it is the worst I have deal with on the internet. I paid for goods on 10th May, e-mailed 1st, 4th, 9th, 11th, 22nd, 25th and requested refund 28th June. Still no reply or refund. Can not contact by either phone or chat as the recorded message states there is a two hour waiting on both,
There are plenty of motorist discounts out there so do not be tempted to use this one. I am now wondering how to notify other potential buyers.

Watchdog investigates Euro Car Parts

Absolutely shameful online service absolutely shameful online service 4 hours on the phone over 3 days with not one of my calls being answered by any member of Euro car parts absolutely shameful. £49 + post for a set of HT leads and payed for 48 hour service. 2 weeks later and still nothing from Euro parts no reply to my emails or my calls we will never use this company ever again and this review wont be removed. Well it just goes to shows after leaving a negative review Euro Car Parts cant contact me quick enough please stop contacting you are months to late. ON THE 7 MAY 2018 EURO CAR PARTS TRANSACTION ID 6AA*******R*******C. ALSO PART NUMBER 409 59 5200 V*******/2

I ain't happy you dint send what I paid for ball joint for my car I rang you one of your employees was nasty on the phone I have emailed you with item number I paid iv bought from you s before where this order I will contact manger who runs the place someone will get sacked ain't funny

My delivery was due to be delivered earlier this week. When it did not arrive as expected I checked the tracking with DHL. This showed that the parcel was sitting in Gatwick and it was listed as being suspended. Two days later it was still suspended. I attempted to contact eurocarparts via live chat. I got no response on my first three attempts. I then got speaking to a staff member who said he would contact DHL to see what the problem was. He then left me hanging on live chat unsure if he was contacting DHL as we chatted or if he would contact me later. After 5 minutes I asked him what he was doing. I never got any further reply. I finished live chat and sent customer service an email instead. Asking them to look at the problem and contact me. I got an automatic email informing me that they had got my email and would contact me within 24 hours. I've had no further contact from eurocarparts. Truly appalling service. This is the second time I've used this service and on both occasions I've been left very annoyed. AVOID!

The online website is not correct to the vehicle registration. What is the point of having an online website with a vehicle registration search when it does not bring up the correct parts! This is the second time we had this problem and both times when you go back to store they tell you that they only stock the more expensive brands meaning we had to pay £80 more just because the website isn't correct! This is a constant scam and this company do not recognise the problem just jeep saying there is lots of options, THIS IS NOT THE POINT! IT BRINGS UP PARTS THAT DOES NOT FIT THE VEHICLE. I will never use this company again

Ordered next day delivery car on axle stands awaiting parts 2 weeks later still not here can't get hold of them even waited 2 hours on hold to get cut off

Stay clear... full stop, poor delivery service, poor customer service, still not received parts.
But very easy cure... if paid by card. Contact card company and get payment withdrawn.
Easy!

Ordered 13th June, 3 days later get an email "non stock item, were contacting our supplier.'
Thats the last I heard. I emailed 22nd to cancel order. No reply. Email again this morning and post on their social media. Nothing this evening they took the payment via PayPal... AVOID THEM TERRIBLE CUSTOMER SERVICE!

ECPS Group to avoid at all cost. Found them in global online car spareparts portal, was told by a lady from Poland to deal direct with them for better deals, Big Mistake! Unreliable/ Dishonest/ Unethical sales tactics. Missing parts. Persistent denial on 2 orders wrong item delivered. Buy from Exotic Car Parts and Services ECPS Group AT YOUR OWN RISK! PAINFUL & EXPENSIVE LESSONS LEARNT!

Needed a new car battery for an elderly who had been in hospital so long his battery had gone flat. Said on phone it was in stock and to come collect

TOOK MY MONEY ON ARRIVAL made to wait 30mins to be told they "cant find it"
No apology nothing when asked them how long to get my money back my in the bank was told "i dont really know"
Phone manager to be hung up on. So i left there with 104 taken with no indication when i would get my money back. I was shocked and appaled.

All the staff i dealt with seemed incredibly entitled considering they wouldn't be employed anywhere credible and get very "clever" over the phone.

Go gsf / halfords your getting what you pay for here.